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Knowledge Managementnot data…….. <br />
What is knowledge and what drives knowledge management? <br />Knowledge is what makes your brain click into making informa...
Knowledge Types<br />It is essential to identify the different types of knowledge before establishing a process.<br />Know...
Knowledge Types<br />Understand the facts……..<br />
What conflicts are associated with knowledge management?<br />Determine organization and employee knowledge base<br />Defi...
Once Knowledge is identified how do you begin the process?<br />Socialization/Storytelling – share stories about best prac...
Knowledge Process<br />Learn about new tacit and explicit knowledge through socialization <br />Develop policies and proce...
Knowledge infrastructure<br />Sub-process<br />There are 5 facets to KM infrastructure:<br /><ul><li>Culture
Structure
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Knowledge Management

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knowledge management not just data

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Knowledge Management

  1. 1. Knowledge Managementnot data…….. <br />
  2. 2. What is knowledge and what drives knowledge management? <br />Knowledge is what makes your brain click into making informative decisions – knowledge is not data or coffee<br />Knowledge defines relationships that make concepts cohesive<br />Knowledge is what adds market value to your organization <br />Knowledge is what an organization uses to maintain efficiency and effectiveness <br />D<br />R<br />I<br />V<br />E<br />R<br />S<br />
  3. 3. Knowledge Types<br />It is essential to identify the different types of knowledge before establishing a process.<br />Knowledge is considered to be the life force of an organization.<br />Knowledge defines the intellectual capital of an organization which in turn defines value.<br />Understand the process………..<br />
  4. 4. Knowledge Types<br />Understand the facts……..<br />
  5. 5. What conflicts are associated with knowledge management?<br />Determine organization and employee knowledge base<br />Defining Prosperity = added value<br />Identifying and implementing KM technologies [Learnability :: Usability :: Accessibility]<br />Identifying ownership of KM – who owns the knowledge and who will maintain the knowledge <br />Quality vs Quantity <br />Archiving – how long do we need to keep knowledge <br />Identifying the lifecycle of knowledge – when to capture it, how will the knowledge be used, re-purposing it and when to archive it<br />Marketing to upper management – identify the needs within the organization and begin to collect qualitative and quantitative data that will support implementing knowledge management <br />Note: Identify ALL conflicts by creating communities of practice before implementing a knowledge management system or a system for sharing<br />
  6. 6. Once Knowledge is identified how do you begin the process?<br />Socialization/Storytelling – share stories about best practice and not so good practice<br />Communities of Practice – individuals with similar interests and mavericks coming together <br />Identify direction and routines – hierarchy within the organization and workflow process and practice<br />Identify conflicts and friction <br />Develop workflow process for capturing knowledge<br />Identify the technologies based on features and agents<br />Identify the mechanisms and directions<br />
  7. 7. Knowledge Process<br />Learn about new tacit and explicit knowledge through socialization <br />Develop policies and procedures based on directions and routines <br />Communication: storytelling, communities of practice and exchange of knowledge<br />Externalized knowledge= tacit &gt; explicit<br />Internalized knowledge= explicit &gt; tacit <br />
  8. 8. Knowledge infrastructure<br />Sub-process<br />There are 5 facets to KM infrastructure:<br /><ul><li>Culture
  9. 9. Structure
  10. 10. COPs – communities of practice
  11. 11. IT infrastructure
  12. 12. Common knowledge</li></ul>AI - agents<br />acquisition<br />use<br />community<br />organization<br />structure<br />
  13. 13. Impact of instituting a KM process<br />Document all practices of KM<br />Analyze results<br />Collect qualitative & quantitative data<br />

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