603 Final Presentation

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  • Currently, the circulation desk is solely responsible for checkout of materials. Circulation desk is the public image of the library. Often people do no venture further into the library than the circulation desk. They may select books from the OPAC at home and then pick up the holds at the circulation desk. Circulation staff handle issues ranging from dispensing holds and rectifying account issues to establishing library accounts and internet connections.
  • Public library’s patronage includes the elderly, who often take public transit to and from the facility, and small children, who often get overwhelmed with waiting in line and crowds. During peak hours (especially weekends and summertime) these delays can cause patrons to abandon their items. Additionally, the staff has had multiple occurrences of repetitive motion injuries, most likely sustained by repeatedly scanning heavy books for checkout and renewal purposes.
  • These functions would be redirected to the automated checkout units as you can see in the following slides.
  • Chosen for its ease of use, I-circ offers compatibility with future technological enhancements, service reputation, standards conformance and cost competitiveness. Even if the user is not english or spanish speaking, the screen visual prompts them to each task. The audio instructions will prompt a user to go to the circulation desk for assistance if items cannot be checked out or if there is a hold requiring assistance (beyond renewing items or paying a fee). IM is handy for communicating special events/closings to the public and for letting circulation desk staff know when the I-circ machines require attention, for instance more paper for the printer.
  • While RFID allows for dynamic control and scanning of multiple items simultaneously, it is cost prohibitive to convert at this time. Tags alone can run up to $1 and there is a good chance for damage or removal necessitating replacement. A security system is not deemed necessary at this time because of the high installation costs and monitoring fees. If the library experiences inventory loss, the I-circ system can be retrofitted for both of these technologies
  • We recognize that some patrons may be hesitant to embrace this new technology. Especially our elderly patrons who may want to chat a bit during the checkout process. We do not want to discourage this, nor do we want to discourage the friendly exchanges that we have with our young patrons. However, we believe that the majority of patrons will use the I-circ automated checkout stations to expedite their checkout process and the lengthy queues for service at the checkout desk will be eliminated. Most patrons will appreciate the increased privacy and will ultimately enjoy using the I-circ systems.
  • 603 Final Presentation

    1. 1. Automated Checkout Patricia Becker-Sabik
    2. 2. Proposal <ul><li>Acquire i-circ automated checkout systems for the Public Library to augment the existing circulation desk </li></ul>
    3. 3. Current Process
    4. 4. Circulation Desk <ul><li>“Face” of the library </li></ul><ul><li>Circulation staff have a myriad of responsibilities ranging from routine checkouts to time-consuming issue resolutions </li></ul>
    5. 7. Issues <ul><li>No differentiation between quick, routine tasks and more complex issues </li></ul><ul><li>During peak library use times a queue forms for circulation desk assistance </li></ul><ul><li>Disparity of issues for which the circulation desk is responsible can produce a delay in the system before the process really gets underway </li></ul>
    6. 8. Negative Impacts <ul><li>Stress </li></ul><ul><ul><li>For circulation staff (which may produce negative public image) </li></ul></ul><ul><ul><li>For patrons (who may not be receptive to waiting) </li></ul></ul><ul><li>Bottleneck for servicing patrons </li></ul><ul><li>Repetitive motion injuries/claims </li></ul>
    7. 9. Proposed Process
    8. 10. Proposed Process Benefits <ul><li>Routine procedures would be redirected to self-checkout unit: </li></ul><ul><ul><li>Checkouts </li></ul></ul><ul><ul><li>Renewals </li></ul></ul><ul><ul><li>Payment of fines </li></ul></ul>
    9. 13. I-circ Self-Checkout Units
    10. 14. I-circ Systems Unit Specifications <ul><li>Barcode reader </li></ul><ul><li>Desensitizer </li></ul><ul><li>Speaker </li></ul><ul><li>Printer </li></ul><ul><li>Touch sensitive </li></ul><ul><li>viewing screen </li></ul><ul><li>http://www.cen-tec.com/products.php </li></ul>
    11. 15. I-circ Advantages <ul><li>ADA compliant furniture </li></ul><ul><li>User interface includes touch screen, bilingual on-screen instructions, voice and video instructions </li></ul><ul><li>Instant Messaging (IM) </li></ul>
    12. 16. I-circ Future Compatibilities <ul><li>Radio Frequency Identification (RFID) </li></ul><ul><ul><li>Not proposed at this time due to cost constraints and privacy issues </li></ul></ul><ul><li>Security System </li></ul><ul><ul><li>Not proposed at this time due to cost constraints </li></ul></ul><ul><li>I-circ can be retrofitted for both technologies </li></ul>
    13. 17. Stakeholders
    14. 18. Circulation Desk Staff <ul><li>Circulation desk will remain active </li></ul><ul><li>Staff will be better capable to service patrons </li></ul><ul><li>Staff will be able to aid in other areas </li></ul><ul><ul><li>Allows tasks such as inventory and loss prevention to be performed more regularly </li></ul></ul><ul><ul><li>Facilitates cross-training of personnel and staff development </li></ul></ul>
    15. 19. Information Technology Staff <ul><li>Will assume additional responsibilities, including system administration and routine maintenance </li></ul><ul><li>Customer replaceable subassemblies for hardware repairs </li></ul><ul><li>I-circ performs diagnostics, configures changes and monitors system remotely </li></ul>
    16. 20. Friends of the Library <ul><li>Have offered to assist with transition </li></ul><ul><li>Will be trained on new system and will assist public </li></ul><ul><li>Will be included in milestone recognition celebrations </li></ul>
    17. 21. Public <ul><li>Early Communication </li></ul><ul><ul><li>Creative/informative signage </li></ul></ul><ul><ul><li>Encourage comments/suggestions </li></ul></ul><ul><li>Unveiling </li></ul><ul><ul><li>Decorations </li></ul></ul><ul><ul><li>T-shirt clad staff and volunteers </li></ul></ul><ul><ul><li>Stickers and bookmarks for juvenile patrons </li></ul></ul><ul><li>FUN! </li></ul>
    18. 22. Timeline
    19. 23. Timeline <ul><li>Development Phase </li></ul><ul><ul><li>Circulation desk and IT staff represented on project team </li></ul></ul><ul><ul><li>Establish open communication regarding transition through project bulletin board, e-mails to staff and encouraging suggestions </li></ul></ul><ul><ul><li>Instill enthusiasm among staff through goal setting, recognition and rewards </li></ul></ul>
    20. 24. Timeline (continued) <ul><li>Installation Phase (disruption to normal activities should be minimal, but attention to patrons is critical) </li></ul><ul><ul><li>Train staff and volunteers </li></ul></ul><ul><ul><li>Inform public and encourage feedback </li></ul></ul>
    21. 25. Timeline (continued) <ul><li>Acceptance Phase </li></ul><ul><ul><li>Utilize volunteers as trainers </li></ul></ul><ul><ul><li>Train and reward patrons for usage </li></ul></ul><ul><ul><li>Recognize and reward staff and volunteers </li></ul></ul>
    22. 26. Timeline (continued) <ul><li>Follow-up Phase </li></ul><ul><ul><li>Monitor success </li></ul></ul><ul><ul><ul><li>Collect data from both staff and public </li></ul></ul></ul><ul><ul><ul><li>Track inventory </li></ul></ul></ul><ul><ul><li>Plan for future </li></ul></ul><ul><ul><ul><li>Reexamine RFID </li></ul></ul></ul><ul><ul><ul><li>Reexamine security system </li></ul></ul></ul>
    23. 27. Conclusion
    24. 28. Impact of i-circ Acceptance <ul><li>Improved internal library efficiency </li></ul><ul><li>Reduced repetitive motion injuries </li></ul><ul><li>Reduced stress for staff and patrons </li></ul><ul><li>Increased patron privacy </li></ul><ul><li>Improved patron service </li></ul><ul><li>Improved public image </li></ul><ul><li>“Fun!” </li></ul>

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