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Manual BASE Insight Lite Edition (En)


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Discover how to benefit from all the features on BeAnywhere’s inSight add-on. Prevent problems and downtimes from happening in your clients’ critical servers and workstations through Remote Monitoring and Managing tools.

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Manual BASE Insight Lite Edition (En)

  1. 1. beanywhere.comQuickstart ManualBeAnywhere inSightLite Edition
  2. 2. Copyright © 2013 2Major Features:● Alert creation based on the agent’s OS;● Graphical information about the agent’s resources usage and status;● Detailed information about the agent’s hardware and software;● Audit reports based on all gathered information;● Software’s vulnerability alerts;● Massive and remote script’s deployment.Every BASE Corporate license is entitled with 10 BA insight Lite licenses, completely free; BASE Busines clientswill also enjoy 5 free BA InSight Lite licenses.Pre-RequisitesBeAnywhere inSight Edition requires the 4.80 Agent or newer. There is no need for localconfiguration – the module is managed through the Admin Area. All technicians must be allowed touse it at “Management>Technicians”, selecting the “Permissions” tab. This procedure is necessary evenfor technicians with Admin Area’s administrator privileges.There are two different kinds of privileges: Access and Management.● Access- The technician can create new alerts, run existing scripts and audit machines.Can’t:1. Activate/deactivate inSight monitoring in selected computers;2. Delete Alerts;3. Add/Delete/Edit Scripts.● Management - The technician enjoys total control over inSight Lite licenses and features.IntroductionThe BeAnywhere inSight Lite Edition is the new Simple Remote Management andMonitoring (S-RMM) add-on featured on Support Express. Despite being purchased asan independent module, it can only be used when associated with Business orCorporate licenses.BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  3. 3. Alerts and MonitoringThe inSight Lite Edition features an advanced system health-status monitoring module, as well as areal-time alert engine; both tools allow for a swift situation-awareness of all connected devices.Technicians will also be able to establish specific rules for specific situations, activating automatic andimmediate measures whenever the situation dictates an intervention.Monitoring and setting up alertsMy ComputersThanks to the BeAnywhere inSight Lite Edition feature, the “My computers” category, at the Admin Area,is now looking like this:The biggest changes can be seen at the bottom, with the introduction of a double-PC tree that facilitatesprocedures like searching for Agents, the in-group navigation and the rearrangement of groups (movingand placing machines in specific groups); the introduction of a new option at the “General” tab is also new;and so are the four new tabs.Copyright © 2013 3BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  4. 4. Agent’s Search new features:● New "inSight PCs only" field – Computers being monitored.● New "With applied rules only" field – Computers being monitored and with associated alerts."General" tab changes:● New option "Enable monitoring (You have used X of Y monitoring licenses.)" - Specifies the agentsbeing monitored and the number of remaining available monitoring licenses.AlertsThis tab shows all the available alerts and the rules that activate each one. Listed are the active andinactive alerts, enabling you to delete, create or activate/deactivate any of them. Listed are also theavailable alerts (each machine can be associated with 10 active alerts, plus 20 more inactive alerts).NOTE: Deactivating an alert means that the associated rules will no longer be applied, but the “Alerts History” will remain intact and thealert will be ready for immediate reactivation. Deleting an alert means that the history of occurrences will also be lost and you won’t beable to reactivate that alert – you’ll need to create a new one from scratch.Copyright © 2013 4BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  5. 5. Alerts>Add NewThe type of rules that can be created are the following:● CPU - If the CPU usage is bigger/smaller than X% for Y minutes/hours...● Memory - If the physical memory occupation is bigger/smaller than X%/MB/GB for Y minutes/hours...● Disk space - If the used space for the drive X is bigger/smaller than Y%/MB/GB for Y minutes/hours...● Process not executed - If the process X is not in execution...● Process executed - If the process X is being executed...● Service not executed – If the service X is not in execution...● Service executed – If the service X is being executed...● Service execution type – If the service X has the type of execution Y …● Windows Events – Detect in the Application/System/Security registries from the Event Viewer;detect text strings in the Category, Source, Event ID, User, Computer Name, Message and Description fields.● There is also a customizable threshold for this kind of alert: ignores every subsequent identicalevent that occurs during a specified time-period.● ONLINE/OFFLINE - If the computer remains without communication for more than 10 minutes...Every rule allows the following actions:● Register Only (information will be stored in the "Alerts History" tab)● Send E-mail (the alert is registered and sent to the provided email address)● Deploy script (executes a script from the group)You can apply the same rule to more than one computer: you only need to select the relevant machineson the right. The list will show the amount of alerts that can still be set on each PC.NOTE: You can’t give the same name to two different alerts – in that event, the second alert will be automatically renamed (e.g.: "High CPU"will be renamed to "High CPU (2)").Copyright © 2013 5BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  6. 6. This tab keeps record of all alerts associated to rules that haven’t been deleted. As well as the date, the rulename and the settings that trigger and stop them, you can also check what action has the rule originated andto which address was a notification email sent (if sent).The Dashboard is the only indicator available to all computers, even the ones with no active monitoring.The technician can rapidly check the major features of the entire BASE Agents lot.NOTE: The REFRESH button, available in each category of the System Info tab, will only work for that particular category (avoiding anovercharge of the remote computers and BeAnywhere’s databases) – the remaining categories will stay the same. If you need to update themall, you’ll have to do it one-by-one.Alerts HistorySystem Info > DashboardCopyright © 2013 6BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  7. 7. System Info>ApplicationsOn the Processes category are featured all the processes that have been detected in the moment the datawas gathered. This information is quite volatile, so the use of alerts is recommended over this category.The indicators are:● Name● CPU occupation %● Occupied memory (KB)● Priority● Number of threads● Descriptive● User that houses the process● Physical memory occupation %This category shows all the computer’s installed programs (and registered in the OS), sorted bymanufacturer. When a security update is available the program will be marked with red colors and a linkfor the update will be provided.System Info>ProcessesCopyright © 2013 7BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  8. 8. System Info>NetworkSystem Info>DriversIn this area you’ll find the physical and virtual machine adapters, as well as the fields that follow:● MAC address● Machine DNS● Domain DNS● Address assigned by DHCP (Yes/No)● DHCP ServerSystem Info>ServicesThis tab shows the system services, including name, status, mode and type.This category presents all system registered drivers, stating the following fields:● Name – driver registry name.● Type – Type of driver (kernel, filesystem).● Path – Driver’s registered location.● X – Driver status, stating its effective presence on the system.Copyright © 2013 8BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  9. 9. System StatsThis table indicates not only the graphs information but also what information is stored on record – theBeAnywhere’s data-base only stores detailed information for the last six hours.It’s also possible to select the visualization metrics included in the chart - this is particularly useful for longer periodsof time, with lower graph resolution.This tab presents the historic for the last fifteen days for the following indicators:● CPU 1: in servers with multiple real processors, only shows the first CPU; when dealing with processorswith multiple cores/threads, all of them will be part of the CPU’s metrics (usage percentage).● Physical memory: in Gigabytes.● Hard Drive space used: in Gigabytes. It’s possible to select any of the available drives.You can open any of the graph charts in a bigger window ; to zoom it in, just click over it.The selected time-lapse for the chart affects the resolution in which the information is presented, as thefollowing table indicates:Last hour3 hours6 hours12 hours24 hours2 days7 days15 daysEach minuteTime-lapse ResolutionEach 5 minutesEach HourCopyright © 2013 9BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  10. 10. Scripts executionThe inSight Lite Edition allows advanced settings like the immediate or scheduled script deployment in anyof the listed computers. It’s directly compatible with Script Batches, Visual Basic Script and Powershell, butas long as the machine is storing the appropriate runtime, the script deployment will work, regardless ofthe language used. You can also set the scripts deployment through alerts.Scripts deployment>Adding a new script to the RepositoryTo run a script task you need to first add and set the script in the repository, by clicking in“Management>Scripts”.This interface allows the creation of script groups and script sub-groups. To create a new group, simplyclick in “ADD GROUP”.Copyright © 2013 10BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  11. 11. In this window, specify a name and a description for the new script.You can check it immediately as active or choose to do it later; then click in “ADD SCRIPT”.In the event that the script needs one or more resources available for download through the web, addthem through the “ADD FILE” button.NOTE: You’re entitled to add an unlimited number of resources. At this screen you may also delete or edit the settings already set.In this window, specify a name for the file. It’s also possible to add a MD5 hash, enabling the file’s integrityvalidation. Next, indicate the URL from where the resource will be downloaded, as well as the local device’sdestiny folder. It’s also possible to specify if the file will be always downloaded or only when it doesn’t existslocally. The first option is useful when the resource is constantly updated through the same URL.When finished, click “SAVE”.NOTE: The inSight Lite Edition only natively supports file downloading through the web, from internet or intranet, using HTTP and HTTPSprotocols (the technician is able to copy files from the local network, enjoying the extended power and versatility of script’s commands).Copyright © 2013 11BeAnywhere inSight Lite Edition v.BETA - QuickStart ManualEqually, adding a new script starts by pressing the “ADD SCRIPT” button.
  12. 12. Afterwards, at “Script Content”, you can set if the script text is directly inserted in BASE interface, through the“Explicit Script” option, or if it is available in a text file located in an external URL, by selecting “External Script”.In the first case, the technician should paste the necessary commands to the “Script Body” field and thenselect the type of script that is being added.Scripts deployment > Create a new script deployment jobIf the technician chooses “External Script”, he will need to enter an URL – it’s also possible to add an MD5to validate the file’s integrity – and select the script type.By clicking “SAVE”, data will be saved and the script will be ready to deploy. You can move it to a differentgroup, using the “MOVE TO” button; or delete it, clicking the “DELETE” button.After setting up one or more scripts at the repository, you’ll be able to create a deployment job. The scriptcan be distributed to one or more devices, being possible to schedule the beginning of the deployment,set the context and set the result notification.NOTE: To deploy multiple scripts in a single job add to the repository a script containing different scripts.Copyright © 2013 12BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  13. 13. If a technician chooses to use the standard settings, it will only be necessary to name the job on thefirst window and then click “NEXT”. However, there are multiple parameters that can be set:The option “Start on” allows the technician to set a specific time and date in which to launch the job(standard setting orders an immediate start). However, jobs will always obey to a 5 minute delay aftercreation, to allow their cancelation. When expanding this option, two extra configuration options will appear:● Deployment will stop – If the job isn’t over when time limit is reached, you will get a report aboutthe current status and the job will be marked as completed.● Computers will discard this job if not completed in – If the job isn’t concluded in one or moredevices when time limit is reached, the job will be marked as failed.By default, the “Run as” option is set for the script to be deployed in the system account context. Thetechnician can also choose to deploy the script in another context, local or from the network (forinstance, using domain administration credentials), with limited or unlimited privileges. In any of thecontexts, the following options are possible:● Deploy only when the user has an active session;● Allow script interaction with the local user – For instance, when installing software incapable ofperforming a silent installment or when trying to make sure that the user is able to cancel the scriptdeployment.Copyright © 2013 13BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  14. 14. It’s also possible to specify if the script resources should be erased after a successful deployment.After setting up these elements, press “NEXT”. Now select the script to deploy (the description of thechosen element will be visible). After the job setting is complete, click “NEXT”.In the last tab, you need to select the device(s) that will perform the job and press “DEPLOY SCRIPT”.It will be deployed accordingly to the specified options.It’s also possible to specify if the script resources should be erased after a successful deployment.Copyright © 2013 14BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  15. 15. After setting up these elements, press “NEXT”. Now select the script to deploy (the description of thechosen element will be visible). After the job setting is complete, click “NEXT”.To follow the script job status or to check the script History you should choose the “REPORTS>Script Jobs”link. Here you’ll be able to check when a job has started and ended, its status, its author and the scriptcontent, when applicable.Using the “REPLICATE NOW” button, the technician can repeat the job execution.Copyright © 2013 15BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual
  16. 16. The inSight Lite Edition also allows the auditing of one or more devices. Through this feature you willbe able to obtain detailed reports about the activities performed in the selected devices, as well asdetailed information about those same devices.To start an audit, go to “REPORTS>Audit Devices”.A similar screen to the Script deployment one will pop-up. It’s possible to choose one or multiplecomputers inside each group. After selecting the computers to audit you will only need to press the“AUDIT” button.At the new window you can choose what report you want to generate and a destination email addressfor that report. Just like in all the other reports generated by BeAnywhere, a link will be sent by email.Auditing devicesCopyright © 2013 16BeAnywhere inSight Lite Edition v.BETA - QuickStart Manual