Case Study Al Roman: Intuitive Support, Smarter Consulting
AFTER AN INTENSE MARKET RESEARCH, AL ROMAN TECHNOLOGIES
HAS CHOSEN SUPPORT EXPRESS AS THEIR IDEAL REMOTE ACCESS SOLUTION.
Don’t take risks, your customer
There’s no space for theory testing in the consulting business; actions and
options have consequences that directly impact clients. So, like the most
experienced consulting companies in the ﬁeld, Al Roman Technologies LLC
undertakes an extensive testing and studying process of high-end business
solutions – and as a result, ends up assuming the role of synergy creator
between service providers, software developers, partners and clients. It was
precisely from that extensive but meticulous market research that BeAnywhere
Support Express has prevailed as the remote access solution of choice.
“We value a good pre-sales approach – a pre-sales demo and a trial version
before purchase – and a good PRICING ”, starts referring Tiju Mathew Babu,
General Manager at Al Roman Technologies LLC.
Look for a Proactive Intervention
AI Roman’s tech support department was looking for a solution capable of
providing customer support on “level based technical error handling, database
debugging and complicated online installation”. As far as daily procedures are
concerned, Al Roman Technology LLC’s business counseling requires continuous
support to the implemented software, holding the client’s hand through every step
of the way: from the moment the client decides to create the initial TICKET all the
way through the AGENT installation in the remote machine. Both the Chat and
the VoIP MODULES , despite not being capable of materializing the Human body
(who knows, it may be a great feature for the 10000.5 version), creates a safe, fast
and cohesive communication channel between clients and as many techs as necessary.
4.CHAT AND VOIP
Using the integrated VoIP module,
perform calls with diﬀerent clients
during diﬀerent sessions, or
conference calls with techs and
Adaptability and ﬂexibility in
custom-made proposals, designed
to ﬁt companies of all sizes, with
constant FREE UPDATES.
BeAnywhere can also be installed
as a Windows®
service in the
remote computer. This way you
can access that computer
whenever you want, even when
the customer is away, with or
without system credentials.
Besides requests, users can also
create support tickets, with ﬁle
attachments and custom surveys,
for you to take on a later time.
Ticket creation can also be
integrated in your site.
8. HOW TO START A
Generate PIN Codes, support links,
embed BeAnywhere within your
website, generate unlimited
batches of Calling Cards, use our
simple software API or create an
easy to remember Exclusive Link.
6. FRIENDLY INTERFACE
Both the Console, the Viewer and
the Web-based Administration Area
require zero technical knowledge.
The session start and remote
access procedures are as intuitive
for the tech as they are
for the end-user.
5. ACCESS FROM
BASE delivers instant, on-demand
remote support to any computer in
the world, even through ﬁrewalls
and complex networking
Value for Money and Trust.
Another common point between BASE’s philosophy and this
consultant ﬁrm’s needs is the continuous service
development, making Support Express a true
Software-as-a-Service oﬀer with completely free updateds
during the subscription period (renewals included):
“Deﬁnitely recommend it, value for money”, noted Mr. Tiju.
7. EXTENSIVE REPORT
Create complex surveys in seconds,
which can be sent to customers or
technicians, supporting multiple
languages, diﬀerent types of
questions and advanced editing.
Analyze graphical reports on the
results and export the data.
Don’t Limit Your Business.
In fact, AI Roman’s GM was clear about what their unavailability to compromise
ease of accessibility: “we want to be able to access remote computers from
ANYWHERE , even if the agent’s computer is not available, along with a
friendly INTERFACE and extensive report ANALYSIS ”. So along with the
unattended access, BeAnywhere Support Express allows six other DIFFERENT
ways to start a session – from a simple click on a link sent by e-mail to a
click on a button placed on your own website.
it, value for money
For more tech talk
set up a demo! FREE DEMOclick here
Tell us the day and time that best ﬁts your schedule.
See also: Product Sheet | More about BASE
Connecting Devices and People.
There is something that no human being can’t help but to value,
despite how much buried in technology he might be: personal
relations. Mr. Tiju commended the Channel Manager responsible
for the partnership on his “good Interaction”, also pointing out an
“easy integration process and a deployment without eﬀort”.
After all, why would we develop a tool capable of connecting
anyone, anywhere in the World, without connecting ourselves?
About Al Roman Technologies LLC
Since 1992, Al Roman Technologies LLC has led the way in providing
powerful and robust business software solutions to businesses
throughout the Middle East. Apart from providing world class business
solutions we ensure that our customers are empowered to eﬃciently
use the solutions through our comprehensive training and support
program. Perhaps that is the reason why renowned auditors like KPMG,
Al Ghaith and Sajjad Haider recommend software solutions from Al
Roman Technologies. Al Roman Technologies LLC, are business partners
for Sage Pastel (Accounting, Payroll & ERP Solutions) & Insphire
(Equipment Rental Solution).
BeAnywhere delivers a real-time platform that solves, with elegant simplicity,
a broad range of IT management challenges, making work easier, more
eﬃcient and secure for thousands of companies around the world.
About BeAnywhere Support Express
BeAnywhere Support Express is an advanced solution that allows to remotely
access any machine with Microsoft® Windows® or Apple® Mac® in order to
provide technical assistance or endure system administration. Its unique
peer-to-peer technology allows immediate remote support, management
and monitoring on request to any computer in any location.
1 to 5 Technicians (Corporate Edition)
+1 604 249 0380 (NORTH AMERICA)
+55 (11)3230-2309 (SOUTH AMERICA)
+351 210 441 550 (EUROPE)
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9. SESSION RECORDING
Generate Use it for quality control
or training purposes. Videos are
automatically hosted by
BeAnywhere and can be easily
retrieved by customers in Adobe®
Register Your Operations.
As a user you’re able to manually register the operations through a feature
particularly appreciated by Al Roman – “by RECORDING the session, it can
be easily handed over to the senior tech”. Additionally, Mr. Tiju
underlined the importance of stability in this kind of work, establishing a
comparison with similar solutions he eventually tried: “Speed of
CONNECTION has improved and we are having connections without
being DISCONNECTED ”.This, of course, with no compromise on SECURITY .
10. SPEED OF
Thanks to BeAnywhere proprietary
P2P technology, Support Express
achieves the industry's fastest
performance, being up to 30%
faster than any other remote
If the remote machine requires to
be restarted, BASE will allow the
tech to do so and reconnect the
session back to where it was
before (even in Safe Mode and
The whole session is sheltered by
a proprietary communication
protocol, with guaranteed global
security by the Rijndael algorithm
Standard–AES) using a
Speed of connection
has been improved