1. Consumer’s Perspective on Broadband
Internet Performance:
Asia’s Broadband Quality of Service
Experience Indicators
APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013
Yohanes Sumaryo
Director of ICT
Indonesia Telecommunications Users Group
www.id-tug.org
Indonesia Telecommunications Users Group ( IDTUG ) - 10/30/13
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2. Agenda
 What Broadband consumer want
 How we tested
 Services Gap
 Prices Gap
 Bridging consumer expectation
 Train of thought: Open up for universal
Broadband services
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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3. What Broadband consumer want
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Communication anytime, anywhere
Willingness to pay services
Ability to pay services
Technology agnostics
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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4. How we tested –
Dimensions of Quality of Service (QoS)
Throughput: useful upload/download speed
Latency: delays when voice packets
transverse the network
Packet Loss: the number of packets that
does not reach the destination
Jitter: uneven latency and packet loss
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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5. Services Gap
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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6. Services Gap
International Download speed –not all promises are met
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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7. Services Gap
Latency (Round trip time) – ping time to International server
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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8. Services Gap
Mobile Broadband – using 3G USB dongle or 3G-WiFi
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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9. Services Gap
Mobile Broadband – Downlod speed from International server
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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10. Services Gap
Mobile Broadband – Downlod speed actual vs advertised
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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11. Services Gap
Mobile Broadband – ping time to International server
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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12. Services Gap
Fixed and Mobile Broadband – Local and International download speed
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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13. Prices Gap
Cost of transfer in US$ per GByte of data on most common package–
published rate . International data roaming -1000x
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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14. Bridging consumer expectation
Consumer want to send more and more data at the same or even lower
prices – traffic and revenue de-coupled
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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15. Train of thoughts: Open up for
universal Broadband services
Single pricing for domestic, regional or
International Broadband Services
Economic vs Technological issues
Internet as one entity
Multiple stakeholder
Regulator concern
Indonesia Telecommunications Users Group ( IDTUG ) 10/30/13
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16. Terima Kasih