Consumer’s perspective on broadband internet performance

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Consumer’s perspective on broadband internet performance

  1. 1. Consumer’s Perspective on Broadband Internet Performance: Asia’s Broadband Quality of Service Experience Indicators Yohanes Sumaryo Indonesia Telecommunication User Group
  2. 2. Agenda • • • • • • What Broadband consumer want How we tested Services Gap Prices Gap Bridging consumer expectation Train of thought: Open up for universal Broadband services
  3. 3. What Broadband consumer want • • • • Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics
  4. 4. How we tested – Dimensions of Quality of Service (QoS) • Throughput: useful upload/download speed • Latency: delays when voice packets transverse the network • Packet Loss: the number of packets that does not reach the destination • Jitter: uneven latency and packet loss
  5. 5. Services Gap
  6. 6. Services Gap International Download speed –not all promises are met
  7. 7. Services Gap Latency (Round trip time) – ping time to International server
  8. 8. Services Gap Mobile Broadband – using 3G USB dongle or 3G-WiFi
  9. 9. Services Gap Mobile Broadband – Downlod speed from International server
  10. 10. Services Gap Mobile Broadband – Downlod speed actual vs advertised
  11. 11. Services Gap Mobile Broadband – ping time to International server
  12. 12. Services Gap Fixed and Mobile Broadband – Local and International download speed
  13. 13. Prices Gap Cost of transfer in US$ per GByte of data on most common package– published rate . International data roaming -1000x
  14. 14. Bridging consumer expectation Consumer want to send more and more data at the same or even lower prices – traffic and revenue de-coupled
  15. 15. Train of thoughts: Open up for universal Broadband services • Single pricing for domestic, regional or International Broadband Services • Economic vs Technological issues • Internet as one entity • Multiple stakeholder • Regulator concern
  16. 16. Thank You – Terima Kasih

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