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Banks face several roadblocks such as legacy infrastructure, absence of a single view of customer, lack of digital business platform, rising customer expectations and social media influence are a few to name. Despite these challenges, banks must engage with their customers through omni-channel touchpoints across branch networks, mobile apps and websites to retain customers. Innovative customer engagement hub built on UniServe™ NXT addresses all prevailing challenges and transcends customer expectations. Its BPM engine specializes in end-to-end digitization of business processes.