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m1     Online Engagement                Marc Monseau                Johnson & Johnson                March 17, 2011       ...
Slide 1m1        mmonseau, 3/10/2010
People increasingly turn to SM before      making health decisions             61%of Americans go online for health       ...
Professionals are also increasingly turning           to online resources                   43%    of HCPs strongly agree ...
Professional Use of Digital Technologies  •       69% of HCPs use the Internet/Email on a Handheld          device for Pro...
Apps: Black Bag• Feeds from multiple sources (Reuters, FDA, Healthday)• Multiple therapeutic areas                        ...
ConnectingProfessionals          • Closed communities          • Private conversations            Benefits for audience   ...
Professional Community:   Diabetes Institute                                Strategic planning:                           ...
We can…Encourage     direct dialog between our company,  products and brands with different stakeholder groupsCreate   rel...
From Broadcast…
…To Relationships
ng: Corporate Sites J&JDifferent Communities/Different Outreach
www.JNJ.comEditorial Team Determines  Which Platform to Use        JNJBTW                            health channel       ...
Developing Relationships with         Physicians
Measuring Success: Partnerships
Measuring Success:               Interaction“I love these JNJ videos. they playthem in my intro to nursing classand I try ...
Measuring Success: Projects
ng:Becoming Part of theDifferent Communities/Different Outreach  Nurse Community
ng:Becoming Part of theDifferent Communities/Different Outreach  Nurse Community                          • Launched May  ...
ng:Becoming Part of theDifferent Communities/Different Outreach  Nurse Community                          • Leverages othe...
The BasicsListen to the conversation    Who is talking, where are they gathering    what are they sharing and whyEstablish...
Listening                            Indentifying                            InfluencersMonitoringChatter             Trac...
Policies
Streamlined    Approval ProcessesManaging “Own” sites/communities•   Simple copy approval process - “Guardrails”•   Modera...
Engaging with 3rd Party SitesWeb post/Content is identified that MAY needa response. (PR identifies)                      ...
“Guardrails”Streamlined Approval for Managing Our Content                       Content  Within predefined                ...
m3     Online Engagement                Marc Monseau                Johnson & Johnson                March 17, 2011
Slide 26m3         mmonseau, 3/10/2010
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Marc Monseau, Johnson & Johnson Presentation - BDI 3/17/11 Healthcare Social Communications Leadership Forum

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Presentation by: Marc Monseau, Director, Corporate Communications & Social Media, Johnson & Johnson

www.bdionline.com

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Marc Monseau, Johnson & Johnson Presentation - BDI 3/17/11 Healthcare Social Communications Leadership Forum

  1. 1. m1 Online Engagement Marc Monseau Johnson & Johnson March 17, 2011 Twitter: @JNJCOMM @MDMonseau
  2. 2. Slide 1m1 mmonseau, 3/10/2010
  3. 3. People increasingly turn to SM before making health decisions 61%of Americans go online for health information * *Social Life of Health Information, Susannah Fox, Pew Internet and American Life Project, Jun. 9, 2009.
  4. 4. Professionals are also increasingly turning to online resources 43% of HCPs strongly agree that the internet is essential to professional practices * ePharma Physician® Online Communication Channels Between Physicians & Pharma/Biotech Companies, Manhattan Research *.
  5. 5. Professional Use of Digital Technologies • 69% of HCPs use the Internet/Email on a Handheld device for Professional Purposes • In the past 12 months, 61% of HCPs have read an online blog and 79% have watched an online video clip for personal or professional usage • Regarding activities done for professional usage, 35% of HCPs watch video clips online, 21% read an online blog, and 3% author/host an online blog • 16% use online communities specifically designed for physicians • 66% of HCPs use online message boards, chat rooms, or blogs as a professional resource, for product, condition or treatment information • 27% of HCPs check them weekly, 24% monthly, 15% yearly, and 34% never Source: Manhattan Research Taking the Pulse: Physicians and Emerging Information Technologies, v. 10.0, 2010
  6. 6. Apps: Black Bag• Feeds from multiple sources (Reuters, FDA, Healthday)• Multiple therapeutic areas 5
  7. 7. ConnectingProfessionals • Closed communities • Private conversations Benefits for audience • Extracting insights 6
  8. 8. Professional Community: Diabetes Institute Strategic planning: • Benefits for audience • Community management • Content moderation Unique Community Needs: • Target audience low social media awareness • Programming for mixed targets within community https://www.jjdi.com/login!default.jspa
  9. 9. We can…Encourage direct dialog between our company, products and brands with different stakeholder groupsCreate relationships with key online influencersIdentify deep insights about the people who use our products and services and the markets we operate in
  10. 10. From Broadcast…
  11. 11. …To Relationships
  12. 12. ng: Corporate Sites J&JDifferent Communities/Different Outreach
  13. 13. www.JNJ.comEditorial Team Determines Which Platform to Use JNJBTW health channel KilmerHouse Facebook Twitter Feeds
  14. 14. Developing Relationships with Physicians
  15. 15. Measuring Success: Partnerships
  16. 16. Measuring Success: Interaction“I love these JNJ videos. they playthem in my intro to nursing classand I try to hold back the tears. Ichanged my major from pre-medto PT and never felt content until Idecided to do nursing. I cant waituntil I get my RN degree. I evenhave a JNJ Be a nurse brochure “This is a very nice video.hanging in my dorm…” Comment on Thanks for posting this. ItsJ&J Health Channel video on nursing. great to see, just to learn about it.’’ “Thank you J&J Health for making this and to everyone who watched it! ’’ Comment on J&J Health Channel video on nursing.
  17. 17. Measuring Success: Projects
  18. 18. ng:Becoming Part of theDifferent Communities/Different Outreach Nurse Community
  19. 19. ng:Becoming Part of theDifferent Communities/Different Outreach Nurse Community • Launched May 2010 • Leveraged existing newsletter • 5,000 + members • Highly engaged community • Enabled closer relationships with key influencers
  20. 20. ng:Becoming Part of theDifferent Communities/Different Outreach Nurse Community • Leverages other properties • Amplify messaging
  21. 21. The BasicsListen to the conversation Who is talking, where are they gathering what are they sharing and whyEstablish your role Determine behaviors you can displayIdentify key influencers Build relationshipsEstablish policiesStreamline approval processes Publication process Interacting with 3rd Party sitesResource appropriatelyEmpower teamsRemain flexible
  22. 22. Listening Indentifying InfluencersMonitoringChatter Tracking Sentiment
  23. 23. Policies
  24. 24. Streamlined Approval ProcessesManaging “Own” sites/communities• Simple copy approval process - “Guardrails”• Moderation system• Empower teams to make decisionsEngaging with 3rd party sites• “Listening” platforms/approaches• Engagement process• Designate a “voice” of the company
  25. 25. Engaging with 3rd Party SitesWeb post/Content is identified that MAY needa response. (PR identifies) ListeningQ: Is it accurate/misleading? If accurate,do we have something to add? NoQ: Is it a topic we want to engage in? Inputs PR, Legal Reg.,Q: Is it a blogger/writer we can Brandeffectively engage with? ManagementQ: Is content already prepared/is it withina predetermined communications scope? Regulatory Legal Management Response by designated No response given spokesman
  26. 26. “Guardrails”Streamlined Approval for Managing Our Content Content Within predefined Outside predefined scope scope Content Team Legal Decides Regulatory Management PR Publication
  27. 27. m3 Online Engagement Marc Monseau Johnson & Johnson March 17, 2011
  28. 28. Slide 26m3 mmonseau, 3/10/2010

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