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Kronos Wfc Change Management A Start


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First cut of our Change Management presentation for Kronos software.

Numerous changes initiated by support, project teams or by Kronos are moved into the system landscapes and semi-automatically or more often manually transported to Production servers. Because of the typically elaborate, complex implementations of large customers, the risk that something goes wrong is high and complex; expensive manual interventions are often required to get changes applied without impacting the running systems and operations.

Published in: Technology
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Kronos Wfc Change Management A Start

  1. 1. Kronos WFC the Upgrade Studio Change Management Toolkit Presented by Bryan deSilva For Blog entry on June 10, 2009 Kronos, Windows, Microsoft, etc are all trademarks, copyrights, etc. We recognize them here so we don’t have to type it everywhere.
  2. 2. Definitions <ul><li>Change Management </li></ul><ul><ul><li>A planned approach to dealing with software change in an organization. </li></ul></ul><ul><li>Change Control </li></ul><ul><ul><li>How IT manages technical changes across the Environments </li></ul></ul><ul><li>Environments </li></ul><ul><ul><li>The physical structure of hardware to hold the various working areas for your Kronos implementation . i.e. DEV, TEST, PROD </li></ul></ul><ul><li>WFC Instances </li></ul><ul><ul><li>Used for multi language or other reason to have two applications go to the same database </li></ul></ul>
  3. 3. Why Change Control? <ul><li>Reduce Risk of software failure in PROD </li></ul><ul><li>Improve ROI ‘culturally’ </li></ul>
  4. 4. Change is Constant <ul><li>Two rules </li></ul><ul><ul><li>Agile methods work. Roll with the punches </li></ul></ul><ul><ul><li>Still, have a plan for controls, approvals, everything. </li></ul></ul>
  5. 5. Organizational Change <ul><li>Tech Stuff </li></ul><ul><li>Plan </li></ul><ul><li>Install </li></ul><ul><li>Configure </li></ul><ul><li>Change </li></ul><ul><li>Communicate </li></ul><ul><li>Process </li></ul><ul><li>Fundamentally rethink how to perform business processes </li></ul><ul><li>Willingness to sacrifice uniqueness for the greater good </li></ul><ul><li>People </li></ul><ul><li>Must realize the benefits of the change and invest in the behaviors needed for success </li></ul>Which will be more challenging!
  6. 6. Sources of Change <ul><li>Technical </li></ul><ul><ul><li>Configuration, Enhancements, Bug fixes, Service Packs, Version Upgrades, Development Projects </li></ul></ul><ul><li>Functional </li></ul><ul><ul><li>Senior Management, Operations Management, Project Managers and Team leaders, Functional Experts, Configurers, Developers, Quality Assurance, Training, Help Desk </li></ul></ul>
  7. 7. Questions to Ask <ul><li>Do you care about the cultural change that’s coming? “Do you understand the ‘WHY’ of the change and what it might impact? </li></ul><ul><li>The change will likely need training. Who needs it and why? What will change in their work? How can we leverage the good stuff to come? </li></ul><ul><li>How large is our organization and what are our internal requirements for managing change? </li></ul><ul><li>How much development is going on? Coming? And will there be multiple teams who interact, or don't? </li></ul><ul><li>How are we going to manage the changes as they move through the environments? </li></ul><ul><li>How often are we going to handle patches and upgrades? </li></ul>
  8. 8. Basic Environment Setup
  9. 9. Who am I are We? <ul><li>Bryan deSilva is a Sr. Implementation PM with a 25 year history with Improvizations working on dozens of successful projects including Project Management, Systems and Applications Development and Training. His online resume is at </li></ul><ul><li>He has solid functional and technical skill in all areas of ERP including significant education and work in Human Resources (HRIS, HCM, Workforce Management), Payroll, Finance and Benefits Administration. </li></ul><ul><li>Improvizations can be found at We are a Kronos Systems Implementation and Support organization with a large base of well known, extremely satisfied clients. </li></ul>