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Kronos Wfc Change Management A Start

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First cut of our Change Management presentation for Kronos software.

Numerous changes initiated by support, project teams or by Kronos are moved into the system landscapes and semi-automatically or more often manually transported to Production servers. Because of the typically elaborate, complex implementations of large customers, the risk that something goes wrong is high and complex; expensive manual interventions are often required to get changes applied without impacting the running systems and operations.

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Kronos Wfc Change Management A Start

  1. 1. Kronos WFC the Upgrade Studio Change Management Toolkit Presented by Bryan deSilva http://www.improvizations.com For Blog entry on http://kronos-fans.blogspot.com/ June 10, 2009 Kronos, Windows, Microsoft, etc are all trademarks, copyrights, etc. We recognize them here so we don’t have to type it everywhere.
  2. 2. Definitions <ul><li>Change Management </li></ul><ul><ul><li>A planned approach to dealing with software change in an organization. </li></ul></ul><ul><li>Change Control </li></ul><ul><ul><li>How IT manages technical changes across the Environments </li></ul></ul><ul><li>Environments </li></ul><ul><ul><li>The physical structure of hardware to hold the various working areas for your Kronos implementation . i.e. DEV, TEST, PROD </li></ul></ul><ul><li>WFC Instances </li></ul><ul><ul><li>Used for multi language or other reason to have two applications go to the same database </li></ul></ul>
  3. 3. Why Change Control? <ul><li>Reduce Risk of software failure in PROD </li></ul><ul><li>Improve ROI ‘culturally’ </li></ul>
  4. 4. Change is Constant <ul><li>Two rules </li></ul><ul><ul><li>Agile methods work. Roll with the punches </li></ul></ul><ul><ul><li>Still, have a plan for controls, approvals, everything. </li></ul></ul>
  5. 5. Organizational Change <ul><li>Tech Stuff </li></ul><ul><li>Plan </li></ul><ul><li>Install </li></ul><ul><li>Configure </li></ul><ul><li>Change </li></ul><ul><li>Communicate </li></ul><ul><li>Process </li></ul><ul><li>Fundamentally rethink how to perform business processes </li></ul><ul><li>Willingness to sacrifice uniqueness for the greater good </li></ul><ul><li>People </li></ul><ul><li>Must realize the benefits of the change and invest in the behaviors needed for success </li></ul>Which will be more challenging!
  6. 6. Sources of Change <ul><li>Technical </li></ul><ul><ul><li>Configuration, Enhancements, Bug fixes, Service Packs, Version Upgrades, Development Projects </li></ul></ul><ul><li>Functional </li></ul><ul><ul><li>Senior Management, Operations Management, Project Managers and Team leaders, Functional Experts, Configurers, Developers, Quality Assurance, Training, Help Desk </li></ul></ul>
  7. 7. Questions to Ask <ul><li>Do you care about the cultural change that’s coming? “Do you understand the ‘WHY’ of the change and what it might impact? </li></ul><ul><li>The change will likely need training. Who needs it and why? What will change in their work? How can we leverage the good stuff to come? </li></ul><ul><li>How large is our organization and what are our internal requirements for managing change? </li></ul><ul><li>How much development is going on? Coming? And will there be multiple teams who interact, or don't? </li></ul><ul><li>How are we going to manage the changes as they move through the environments? </li></ul><ul><li>How often are we going to handle patches and upgrades? </li></ul>
  8. 8. Basic Environment Setup
  9. 9. Who am I are We? <ul><li>Bryan deSilva is a Sr. Implementation PM with a 25 year history with Improvizations working on dozens of successful projects including Project Management, Systems and Applications Development and Training. His online resume is at linkedin.com/in/bdesilva </li></ul><ul><li>He has solid functional and technical skill in all areas of ERP including significant education and work in Human Resources (HRIS, HCM, Workforce Management), Payroll, Finance and Benefits Administration. </li></ul><ul><li>Improvizations can be found at improvizations.com. We are a Kronos Systems Implementation and Support organization with a large base of well known, extremely satisfied clients. </li></ul>

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