IHRSA Conference 2014 - Building & Bonding Your Team

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Building and Bonding Your Team - Employee Engagement

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IHRSA Conference 2014 - Building & Bonding Your Team

  1. 1. Session title Speaker name, Title, Affiliation Employee Engagement: Building & Bonding Your Team Brent Darden IHRSA Board Chairman/ Brent Darden Consulting
  2. 2. Employee Engagement: Building & Bonding Your Team March 12, 2014 www.brentdarden.com
  3. 3. Make time to work on the business not just in the business.
  4. 4. All organizations are perfectly aligned to get the results they are currently getting!
  5. 5. Our People Should Be Our Priority!
  6. 6. “When it comes to the future, there are three kinds of people; those who let it happen, those who make it happen, and those who wonder what happened.” -John M. Richardson
  7. 7. Engaged employees care about the future of the company and are willing to invest discretionary effort!
  8. 8. 30% 52% 18% Gallups “State of the American Workplace” - 2013 Engaged Disengaged Actively Disengaged * 350,000 respondents
  9. 9. Engaged employees feel a strong emotional bond to the organization. Understanding Employee Engagement
  10. 10. • Higher Service • Higher Customer Satisfaction • Increased Sales • Higher Levels of Profit • Higher Retention Levels • Increased Productivity • Lower Absenteeism • Greater Loyalty Engaged Employees Lead To:
  11. 11. Develop a “Roadmap” for employee engagement.
  12. 12. “Unlike coercion and motivation, the source of inspired conduct is intrinsic and internal.”
  13. 13. Engagement Factors: • Best Friends • Sense of Community • Reciprocal Teamwork • Professional Growth • Personal Development • Feedback & Recognition • Meaningful Work • Belief / Trust In Company • Fair Compensation
  14. 14. The Set-Up
  15. 15. Manage new employee expectations...
  16. 16. Tell Your Story & Listen To Theirs
  17. 17. “The task is to find people who are already predisposed to sharing your core values.”
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
  19. 19. The Welcome
  20. 20. The on-boarding event experience itself leaves a mark on the minds of new recruits.
  21. 21. Personal Welcome Note and One-on-One Meeting.
  22. 22. The Orientation
  23. 23. Cultivate desired behaviors early with homework.
  24. 24. When an employee joins the team, they need to be immersed in the organizations culture (how we do things around here).
  25. 25. Team Handbook
  26. 26. Traditions Training: Provide an interactive new employee orientation that shares the company’s philosophy and foundational values. ! ! "#$%!"&'()!"*$+,-,./0!"*$,/,/1!21#/+$! ! ! "3#0+$45!6$4!78-9! ! "#$$%&$#$$'(!! ! )*+,-!./012324/5!607/!89:;7!<'9=:;>!?2%26;:9@A:;:9'1!B';'C:9! ! &$#$$%&&#$$'(! ! 8:D29:!';=!ED7:9!F0=:2!2D!)*+,-!G4='7:3!607/!)'9'!HI((:1>!! ! ! ! ! ,4:9'702;3!<09:J729! ! &K#&L%&K#ML4(!! ! ?9:=0N01075!607/!O5';!,P:97I9D>!E33037';7!<09:J729!2D!.92D:3302;'1!! ! ! ! ! )9'0;0;C! ! ! ! &#$$%&#Q$4(! ! ! .92D:3302;'103(!@!.92D:3302;'1!)9'0;0;C!607/!?:J01!H0C/726:9>!! ! ! ! ! <09:J729!2D!.92D:3302;'1!)9'0;0;C! ! :#+/#0+$45!6$4!7;-9 ! ! &#$$%K#$$4(! ! ! 8I30;:33!,DD0J:!.92J:=I9:3!607/!R01!R2/;32;>!8I30;:33!<09:J729! ! K#$$%Q#$$4(! ! ! *(4125::!8:;:D073!@!.92C9'(3!607/!S:13:5!?'94:;7:9>!.92C9'(!<09:J729! ! Q#$$%Q#ML4(! ! ! .23070P:!E7707I=:!@!.01'7:3!607/!F:92;0J'!?2(N3>!.01'7:3!<09:J729! ! ! "93*0+$45!6$4!7<-9 ! ! "#$$%&$#$$'(!! ! T;7:C9'7:=!E4492'J/!@!U07;:33!-:9P0J:3!607/!*P:9:77!E'N:9C>!?2%! ! ! ! ! ,6;:9@<09:J729!2D!U07;:33!-:9P0J:3! ! &&#$$%&K#$$4(! ! ?I372(:9!-:9P0J:!@!-:9P0J:!<:3V!607/!)'9'!HI((:1>!,4:9'702;3!! ! <09:J729! ! Q#$$%M#$$4(! ! ! ?211'N29'702;!@!B'9V:70;C!607/!?1'903'!<I9';>!B'9V:70;C!<09:J729! ! ! !"#$%&#'"()*+#$%#,%-((%()&*./)01%"()-0)%&#'"()*)%*2)%34-(.-*+#$%-$5%/)*./$%*#%6-/-7% !
  27. 27. Clearly communicate the role of the new team member and how it relates to the overall company vision...
  28. 28. Purpose is profoundly personal...
  29. 29. The Proposition
  30. 30. Provide an incentive to opt out!
  31. 31. A Tribe is a group of people connected to one another, connected to a leader, and connected to an idea.
  32. 32. The Community
  33. 33. The Recognition
  34. 34. “Recognition is effective because it answers a universal human need.”
  35. 35. Personal note of congratulations!!!
  36. 36. TELOS Titan Award : 5 years of service. $1,000 Cash: 10 years of service.
  37. 37. Spa Day Small Tokens of Appreciation Easy Notes
  38. 38. CIA Program
  39. 39. Tom Peters says... “Celebrate what you want to see more of.”
  40. 40. The right gift/reward given at the right time will never be forgotten!
  41. 41. Personalize The Gift...
  42. 42. The Fun
  43. 43. Chinese Proverb: “The best time to plant a tree is 20 years ago. The next best time is today.”
  44. 44. Employee Engagement: Building & Bonding Your Team March 12, 2014 www.brentdarden.com

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