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The Devil’s in the
Details
Using Patient Safety and Learning System (PSLS)
Complaints and Events Data to Understand Organi...
“Life is a journey, not a
destination.” ~Ralph Waldo
Emerson
Client
Complaints

Patient
Safety
Events

Potential for QI
Data Flags…
Data Assumptions…
Connecting the data…
Regroup and re-evaluate…
“If you build it…” and other
lessons learned.
Looking Ahead…
The Journey Continues…
Questions..?
How Can We Continue the Journey
Together?

For more information:
Claire Nishimura
Claire.nishimura@VIHA.ca
25...
The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational...
The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational...
The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational...
The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational...
The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational...
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The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational Opportunities for Improvement

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This presentation was delivered in session E1 of Quality Forum 2014 by:

Claire Nishimura
Quality & Patient Safety Consultant
Island Health

Published in: Health & Medicine
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The Devil's in the Details: Using Patient Safety & Learning System Complaints and Events Data to Understand Organizational Opportunities for Improvement

  1. 1. The Devil’s in the Details Using Patient Safety and Learning System (PSLS) Complaints and Events Data to Understand Organizational Opportunities for Improvement Claire Nishimura, Consultant Quality and Patient Safety VIHA
  2. 2. “Life is a journey, not a destination.” ~Ralph Waldo Emerson
  3. 3. Client Complaints Patient Safety Events Potential for QI
  4. 4. Data Flags…
  5. 5. Data Assumptions…
  6. 6. Connecting the data…
  7. 7. Regroup and re-evaluate…
  8. 8. “If you build it…” and other lessons learned.
  9. 9. Looking Ahead…
  10. 10. The Journey Continues…
  11. 11. Questions..? How Can We Continue the Journey Together? For more information: Claire Nishimura Claire.nishimura@VIHA.ca 250-519-7700 x 13914

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