Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Sharpening Our Change Agent Edge

573 views

Published on

This presentation was delivered at the Quality Forum 2016 by Colleen Kennedy and Liz Lamb.

For more information, visit www.QualityForum.ca

Published in: Healthcare
  • Be the first to comment

  • Be the first to like this

Sharpening Our Change Agent Edge

  1. 1. Sharpening Your Change Agent Edge
  2. 2. Change Day Pledges All Pledges Personal & Professional Personal Professional Relationships 2651 Self- improvement 660 Physical wellness 1501 Relationships 1554 Self- improvement 2360 Relationships 367 Self- improvement 1006 Technical 714 Physical wellness 1642 Emotional wellness 109 Relationships 730 Self- improvement 694
  3. 3. Moving Forward • Examining self • Building connection • Enabling others • Challenging you!
  4. 4. Examining Self Presence and Passion
  5. 5. Presence • Confidence • Comfort level • Passionate enthusiasm
  6. 6. Presence
  7. 7. Leveraging Presence
  8. 8. Key Take Away
  9. 9. Passion
  10. 10. Passion
  11. 11. What Is It? • Feeling like you are part of something that you believe in • Something bigger than yourself Source: Simon Sinek, 2011
  12. 12. What Is It? • Work passion? –An individual’s persistent, positivity –Focused and directed work intentions and behaviours Source: Permarupan, 2013
  13. 13. Passion
  14. 14. Passion In groups of two consider the following three questions: • When are you most energized at work? • How could you spend more time in this state? • How can you “infect” your peers, leaders, followers with your passion?
  15. 15. Building Connection Empathy and Trust
  16. 16. “Empathic leaders who take time to understand and listen to one another can empower their teams and build trust, leading to a better work culture, more collaboration and improved productivity.” Belinda Parmar. Author ‘The Empathy Era’
  17. 17. Building Trust • Empathy: the basis for building relationships of trust and influence • Trust and influence are key factors in leading change
  18. 18. First Build Trust Patrick Lencioni: 5 dysfunctions of a team
  19. 19. 3 Components of Trust • Credibility • Reliability • Intent Peter Fuda
  20. 20. Who do you Trust? Top 5 • Firefighters (77%) • Paramedics (74%) • Pharmacists (70%) • Nurses (69%) • Doctors / airline pilots (65%) Bottom 5 • Telemarketers (4%) • Used car salesmen (5%) • Politicians (6%) • CEOs (11%) • Baggage handlers (12%) Ipsos Reid, 2014. Survey of 4,000 Canadians
  21. 21. How Do We Build Trust? • Trust others first • Listen • Be vulnerable • Be accountable • Demonstrate respect
  22. 22. Enabling Others Distributed Leadership
  23. 23. Participative Approach to Change Collaborative Relationships Culture of Autonomy Context of Trust Dimensions of Distributed Leadership
  24. 24. Distributed Leadership In Action
  25. 25. Challenging You! What will you commit to doing? •To leverage presence and inspire passion? •To build trust and enhance empathy? •To enable distributed leaders?

×