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MedRec: 50 First Dates at Vancouver Coastal Health

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his presentation was delivered at the Quality Forum 2016 by Karin Trapnell.

For more information, visit www.QualityForum.ca

Published in: Healthcare
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MedRec: 50 First Dates at Vancouver Coastal Health

  1. 1. MedRec at Vancouver Coastal Health & Providence Healthcare (and the 50 first dates phenomenon ) Karin Trapnell February 2016
  2. 2. MedRec at VCH/PHC January 2005 • 21 Required Organizational Practices by Accreditation Canada came into effect MedRec…… • Seemed pretty straight forward at the time ……….
  3. 3. MedRec at VCH/PHC • In the beginning……
  4. 4. MedRec at VCH/PHC
  5. 5. VCH/PHC MedRec- By the Numbers VCHA owned and operated: 9 Acute Care hospitals ≈ 86,000 admissions /yr – elective ≈33, 409 /yr – urgent (Emerg) ≈ 52,556/yr 11 Emergency /Urgent Care departments ≈ 366,857 visits /yr – non admitted patients ≈ 314,301/yr – non admitted patients ≈ 861/day
  6. 6. VCH/PHC MedRec- By the Numbers • 2 free standing Rehab hospitals • 2 free standing hospices • 21 Residential Care facilities • 9 Tertiary/Sub Acute Mental Health facilities • 42 Ambulatory Care clinics & counting • 5 Ambulatory Chemotherapy clinics • 23 Community Home Health sites/programs • 72 Community Mental Health & Addiction sites/programs
  7. 7. VCH/PHC MedRec- By the Numbers Clinics!! Peri op /Invasive procedures • Daycare surgery alone ≈100,000/yr • ≈ 1,000,000 visits/yr* *to clinics situated within acute care hospitals
  8. 8. MedRec at VCH/PHC
  9. 9. MedRec at VCH/PHC
  10. 10. MedRec at VCH/PHC Why 50 first dates phenomenon?? • In our MedRec travels-we’ve been here before • Pretty sure we’ve worked with this team before
  11. 11. Why 50 first dates??? 2% of sales are made on the first contact 3% of sales are made on the second contact 5% of sales are made on the third contact 10% of sales are made on the fourth contact 80% of sales are made on the fifth to twelfth contact
  12. 12. MedRec at VCH/PHC Creating and using a follow up system is a guaranteed way to grow your business
  13. 13. MedRec at VCH/PHC Are we making a difference?? • Baseline and pilot studies within the VCH acute care, demonstrated a reduction of unintended medication discrepancies at admission by 69-75% in targeted areas.
  14. 14. MedRec at VCH/PHC • MedRec is a journey A very long journey Are we there yet? Not quite but getting closer…..

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