What we do


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What do Computer Troubleshooters do?

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What we do

  1. 1. Bill Colbeck North Livonia
  2. 2. People and Businesses around the world depend on Computer Troubleshooters. We’re the “computer experts” . . . the people to call when your computer breaks down, when your machine or software needs to be upgraded, when viruses attack and even when you’re about to throw your computer out the window. Call Computer Troubleshooters for the service and peace of mind you deserve!
  3. 3. <ul><li>Computer Troubleshooters all over the World </li></ul>
  4. 4. <ul><li>Awards </li></ul>
  5. 5. <ul><li>Services Catalogue </li></ul><ul><li>Hardware Setup, Support, Troubleshooting and Repair </li></ul><ul><li>Hardware Upgrades </li></ul><ul><li>Wired and Wireless Network Setup and Maintenance </li></ul><ul><li>Backup </li></ul><ul><li>Virus Protection and Internet Security </li></ul><ul><li>ADSL </li></ul><ul><li>Software Installation and Support </li></ul><ul><li>Software Troubleshooting </li></ul><ul><li>VPN </li></ul><ul><li>Training </li></ul><ul><li>VOIP </li></ul><ul><li>Regular Cleaning and Maintenance </li></ul><ul><li>Independent Advice and IT Consulting </li></ul><ul><li>Web hosting And design </li></ul><ul><li>Tune-up </li></ul><ul><li>Remote Administration </li></ul>
  6. 6. <ul><li>Physical Security of Your Computer </li></ul><ul><li>Backups ~ Preserving Your Information </li></ul><ul><li>Viruses and Email </li></ul><ul><li>Safety on the Internet </li></ul><ul><li>Other Security Issues </li></ul><ul><li>Any Questions ? </li></ul>Computer Security
  7. 7. <ul><li>For 100% of Businesses and 70% of Private People, the Information in the Computer is more Valuable than the Computer itself! </li></ul><ul><li>BACKUP > Regularly copy all your important data onto floppy discs, Zip discs, CDs, tapes, the Internet or another computer </li></ul><ul><li>RECOVERY > Getting lost information back onto your Computer Have multiple Backup Sets (Monday, Wednesday Friday, etc) </li></ul><ul><li>** TEST that your Recovery works </li></ul>Computer Security <ul><li>Backups ~ Preserving Your Information </li></ul>
  8. 8. <ul><li>Viruses are getting Nastier They can wreck your computer, embarrass you (and/or your organization) and can also have a financial impact. Viruses can: </li></ul><ul><li>- email your private documents - stop your computer working - store and send what you type - track where you go on the Internet - give access to your computer’s files - infect attached computers Recent viruses often spoof the From: address in emails </li></ul><ul><li>New viruses are being made every hour of every day </li></ul>Computer Security <ul><li>Viruses and Email </li></ul>
  9. 9. <ul><li>1 . INSTALL AN ANTI-VIRUS PROGRAM </li></ul><ul><li>2. KEEP IT UP TO DATE (Downloads from I/Net) </li></ul><ul><li>3. SCAN YOUR COMPUTER HARD DISC AT LEAST ONCE A WEEK </li></ul><ul><li>4. ALWAYS RENEW YOUR Anti Virus SUBSCRIPTION (1-2 years) </li></ul>Computer Security <ul><li>Viruses ~ What You Can Do </li></ul>
  10. 10. <ul><li>Other Threats </li></ul>Computer Security
  11. 11. <ul><li>Spyware / Malware </li></ul>Computer Security
  12. 12. <ul><li>Spam </li></ul>Computer Security
  13. 13. <ul><li>Stranger Danger </li></ul><ul><li>- Youngsters on the Net (in the lounge room - screen facing out) </li></ul><ul><li>- NEVER give out personal details in chat rooms (school, phone numbers, etc) </li></ul><ul><li>Inappropriate Material Net Nanny… etc </li></ul><ul><li>Financial Transactions </li></ul><ul><li>Only deal with well known ‘Bricks & Mortar’ organisations in western countries </li></ul><ul><li>Watch out for modem hangups / redials!! </li></ul>Computer Security <ul><li>Safety on The Internet </li></ul>
  14. 14. <ul><li>Power Surges: - Get a Surge Protector for both 240volt Power and Phone Line / Modem </li></ul><ul><li>Businesses: Get an Un-interruptible Power Supply (UPS) </li></ul><ul><li>Keep Copies of Your Backups Off-site Broadband: Consider keeping a small dial up account as a contingency Wireless Network Security </li></ul>Computer Security <ul><li>Other Computer Security Issues </li></ul>
  15. 15. <ul><li>Any Questions? </li></ul>Computer Security
  16. 16. <ul><li>Bill Colbeck </li></ul><ul><li>Computer Troubleshooters – North Livonia </li></ul><ul><li>734.751.3862 </li></ul><ul><li>[email_address] </li></ul><ul><li>WWW.CTS-NORTHLIVONIA.COM </li></ul>Computer Security
  17. 17. <ul><li>Hardware Setup, Support, Troubleshooting and Repair </li></ul><ul><li>We will setup any new hardware you may have purchased, and troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary. </li></ul>
  18. 18. <ul><li>Hardware Upgrades </li></ul><ul><li>Is your PC running slowly? You may need a memory upgrade! We can provide and upgrade your current PC with more memory, new cd-rw drives, bigger faster hard drives, faster video cards, or any other upgrade you need. </li></ul>
  19. 19. <ul><li>Wired and Wireless Network Setup and Maintenance </li></ul><ul><li>If you need to network your current PCs at home or at your business, we can provide and install a network so your computers can share and access files from each other. Or if you'd like to share your cable internet connection with other computers, we can provide and install the necessary equipment. </li></ul>
  20. 20. <ul><li>Backup </li></ul><ul><li>Many users whether at business or in the home, have important data sitting on their hard drives. In may cases they have not backed up this data in case of a hardware failure. We can help you put a backup process in place that will cover your vital data needs. </li></ul>
  21. 21. <ul><li>Virus Protection and Internet Security </li></ul><ul><li>We offer virus removal, protection and Internet security tools for your PC. If you are concerned about your PC's security, we can advise and install the necessary virus protection and security tools to protect you. </li></ul>
  22. 22. <ul><li>Software Installation and Support </li></ul><ul><li>If you need help installing or configuring your new software, we can help. </li></ul>
  23. 23. <ul><li>Software Troubleshooting </li></ul><ul><li>If your software is not functioning properly, we can help troubleshoot your problems. </li></ul>
  24. 24. <ul><li>VPN </li></ul><ul><li>Solution that scales for enterprises of all sizes, helping customers to simplify security deployments by consolidating proven security functions, it’s a secure connectivity for remote sites, such as branch, retail and partner sites. By delivering Check Point firewall, VPN, intrusion prevention, and antivirus technologies with a single solution. </li></ul>
  25. 25. <ul><li>Training </li></ul><ul><li>Seminars or workshops conducted for a private client, usually a corporation, specifically for a group of its employees. </li></ul>
  26. 26. <ul><li>Regular Cleaning and Maintenance </li></ul><ul><li>Does your computer run slow and sluggish? Not the way it did when you first bought it? We offer regular cleaning and maintenance services, to ensure your PC keeps working the way it should. </li></ul>
  27. 27. <ul><li>IT Consulting </li></ul><ul><li>Need advice about upgrading or solutions for your home or small business? We provide advice and consulting to suit your individual needs. </li></ul>
  28. 28. <ul><li>Tune-up </li></ul><ul><li>Is your computer running slow? Freezing up? Popup? Displaying error messages? </li></ul><ul><li>The High-Tech Computer Tune-up may bring your computer back to life! </li></ul>
  29. 29. <ul><li>Remote Administration </li></ul><ul><li>With remote access applications technicians are able to solve many help desk issues from another location or their home office. There is a need for on-site support to physically work on some help desk issues; however, help desks are able to be more flexible with their remote support. </li></ul>
  30. 30. 2 3 4 We are Knowledgeable (and our techs are screened and tested) We are Passionate about technology and solving problems We Care about our customers and will Stick With Them until the problem is solved – we’ll take away their frustration We are the World’s Best computer support network–every CT has the support of hundreds of other CT’s around the world 1
  31. 31. 6 7 8 we are Prompt we are a company that our customers could recommend to others Communication – Computer Troubleshooters communicate what’s going on in the process every step of the way we cares about their business 5
  32. 32. Our Core Value Ethical Customer friendly Professional Technology solved + + =
  33. 33. <ul><li>See for yourself how we can change your Computing Experience ! </li></ul>
  34. 34. Thank You for your interest in Computer Troubleshooters
  35. 35. <ul><li>Bill Colbeck </li></ul><ul><li>Computer Troubleshooters – North Livonia </li></ul><ul><li>734.751.3862 </li></ul><ul><li>[email_address] </li></ul><ul><li>WWW.CTS-NORTHLIVONIA.COM </li></ul>Computer Security