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  1. 1. The Future for Computer Service Bill Colbeck Computer Troubleshooters – North Livonia
  2. 2. Computer Troubleshooters - USA <ul><li>We ARE Information Technology professionals and our specialty is friendly, personal service using our skill and knowledge to improve the efficiency and effectiveness of computer systems. </li></ul><ul><li>With over 450 locations worldwide in 22 different countries, and 11 locations in Michigan, our knowledge base network is second to none. </li></ul>
  3. 3. Our Strengths <ul><li>Helping small businesses make the most effective and efficient use of their technology investment </li></ul><ul><li>Friendly, flexible, conveniently local, honest, and reliable </li></ul><ul><li>The world’s largest and best technology support franchise </li></ul>
  4. 4. Computer Troubleshooters – North Livonia <ul><li>We are an IT consulting company helping small businesses gain better control of computer systems and networks. </li></ul><ul><li>We work with business owners to ensure an IT solution aligned with their business objectives and budget. </li></ul><ul><li>With our strategic partnerships, technical expertise, and business experience, we are uniquely qualified to build a solid computer network for our clients. </li></ul>
  5. 5. Problem #1 <ul><li>When you have a computer or network problem, does your “computer guy” just fix that problem or does he/she dig deeper to solve the underlying root cause? </li></ul>
  6. 6. Problem #2 <ul><li>Does your “computer guy” know about your computer problems before or after they happen? </li></ul>
  7. 7. Problem #3 <ul><li>Does your “computer guy” make money if you stop having computer problems? </li></ul>
  8. 8. Problem #4 <ul><li>Does your “computer guy” suggest new technologies (not just upgrades) that can help improve your business? </li></ul>
  9. 9. A NEW APPROACH for CT <ul><li>Business </li></ul><ul><li>Enhanced </li></ul><ul><li>Support </li></ul><ul><li>Technology </li></ul>
  10. 10. <ul><li>BEST takes the basic concepts of managed services, and builds on it with best practices, a , and moves beyond “management” into “enhancement”. </li></ul>B.E.S.T. ZERO-DOWNTIME GUARANTEE
  11. 11. The Four Tenets of B.E.S.T. <ul><li>First, SOLVE the customer’s problems instead of fixing them, using CT Best Practices Guidelines. </li></ul><ul><li>Second, keep the customer trouble-free through remote monitoring and MANAGEMENT technology. </li></ul><ul><li>Third, include free support of any computer problems, and GUARANTEE zero downtime (0.00%) so that your financial interests align with your customer’s. </li></ul><ul><li>Fourth, ENHANCE your customer’s business and help them be more productive with new technology options coordinated through enhanced vendor partners, and through potential outsourcing partnerships in the future. </li></ul>
  12. 12. BEST: Guarantee Message <ul><ul><li>“ Most technicians get paid when your computers are down. Computer Troubleshooters only gets paid when your computers are up, and pays YOU $100 per hour if you’re down. Which of us do you think is really more likely to work to keep your systems problem-free?” </li></ul></ul>
  13. 13. Users pay $7.8B in computer repairs Consumers over 2 years ante up to fix or replace systems hit with viruses and spyware, study says. Kim Hart / Washington Post Consumers paid as much as $7.8 billion over two years to repair or replace computers that got infected with viruses and spyware, a Consumer Reports survey found. That figure was down from a similar survey a year ago. Still, it suggests that people are paying large sums to cope with the flood of malicious viruses and other programs that can slow computers or render them inoperable. &quot;There is a very high national cost to this,&quot; said Jeff Fox, technology editor of the consumer magazine. &quot;People think they're invincible, even when this kind of money is involved.&quot;
  14. 14. In a nationwide survey, the magazine found that unwanted commercial e-mail, known as spam, is the biggest computer-security problem. But viruses are the most expensive, with people paying $5.2 billion in 2004 and 2005 to repair or replace afflicted machines, the survey found. Infections of spyware, a type of software that can track computer users' habits or collect sensitive information about them, declined slightly in the past six months, the survey found. But such infections caused almost 1 million U.S. households to replace their computers, the survey found. Losses from phishing scams, which are fake e-mails and Web pages that request sensitive data such as bank account passwords, increased fivefold from the previous survey, with people telling the magazine that such scams cost them $630 million in 2004 and 2005. That's an average loss of $850 per incident. &quot;Phishing scams are worse than they've ever been,&quot; Fox said. &quot;The bad guys are getting very sophisticated.&quot; Some experts caution, however, that surveys in which people are asked about financial losses can produce overestimates. The survey results are to be published in the September issue of Consumer Reports.
  15. 18. B.E.S.T. Service Plans <ul><li>Basic : Includes a best practices audit, support software, and remote monitoring. </li></ul><ul><li>Proactive : Includes all Basic services plus free support for any computer problems, and unlimited access to a helpdesk. </li></ul><ul><li>Trouble-Free: Includes all the Proactive services, plus ZERO-DOWNTIME GUARANTEE. </li></ul>
  16. 19. BEST PLAN BENEFITS Quarterly BENEFITS TROUBLE - FREE PLAN PROACTIVE PLAN BASIC PLAN NO DOWNTIME GUARANTEE – We pay you $100 each hour your PC is down! *  Antivirus and Antispyware software provided for all computers  Licensing and Asset tracking included  Helpdesk for all u sers – 8am to 5pm weekdays   All computer problems covered – remote and onsite *   ISP & Email configuration and management included   Backup configuration, management and monitoring included   Network/Firewall/VPN configuration and managem ent included   Optional hardware guarantee covers hardware replacement ($20/mo./PC)   B.E.S.T. Practices audit yearly   Computers and Servers monitored and managed 24/7/365    Automated and immediate technician alerting    Automated Mic rosoft patch/update management    Remote access software for all computers    Users can submit trouble tickets and see computer monitoring reports    Monthly status reports and recommendations    Discount on additional or non - problem servic e – remote and onsite 5 0% 4 0% 3 0% Tuneups for all computers Quarterly Semi - annually Service and emergency call priority Highest – same day guarantee Higher – next day guarantee High – next day guar antee
  17. 21. Finally…. <ul><li>Every morning in Africa a gazelle wakes up. </li></ul><ul><li>It knows it must run faster than the fastest lion or it will be killed. </li></ul><ul><li>Every morning in Africa a lion wakes up. </li></ul><ul><li>It knows it must outrun the slowest gazelle or it will starve to death. </li></ul><ul><li>It doesn’t matter whether you are a lion or a gazelle, </li></ul><ul><li>When the sun comes up, you better start running. </li></ul>