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IPS Securex Pte LtdIPS Securex Pte Ltd
One of the Region’s LeadingOne of the Region’s Leading
Security Systems Integrators...
• Incremental, unco-ordinated patchwork
Followed by
• Systematic company wide implementation
A Small Company’s Journey to ...
Company ProfileCompany Profile
 Privately owned Singapore-based
company, part of the IPS Group
 Supplier for Security Eq...
What Does IPS Securex Offer?What Does IPS Securex Offer?
 Engineering and Equipment Selection Advice
 Turnkey security s...
General Security SolutionsGeneral Security Solutions
 Access Control Equipment
 Acoustic Hailing Systems
 Audio Video I...
Special Security SolutionsSpecial Security Solutions
 Border Security Equipment
 Cargo Scanning Systems
 CBRE Equipment...
RecognitionRecognition
IPS Securex is in the top 500
For Singapore SMEs
IPS Securex is No 29 in the top
50 most enterprisi...
• No planned BCM implementation
• A series of initiatives which increased the
Company’s resilience
– Keyman Insurance
– Su...
• Even in 2004 Business was still built
around 1 person
– Recognition of potential financial costs
– Led to succession pla...
• Identification of potential successors
– Company Reorganisation into “competing”
Divisions
– Mentoring and training plan...
• When Company was very small, everyone
knew everything
• As Company grew, specialization started
• Recognition of the lac...
• One potential successor left
• Managing Director on Medical Leave for 3
months
• Succession worked successfully during
t...
• 2008 was a wake-up call
• Other factors created an awareness of
need for better BCM approach
Evolution into Systematic A...
• SARS
– Killed 800 people workwide
– Estimated USD60 Billion in lost output in Asia
– How could we respond to Quarantine ...
Customer ConcernsCustomer Concerns
 Initial systems scanned low container volumes – selected shipments only
 More recent...
• Providing Certified EDS scanning of carry
on bags for VIP flights
Customer ConcernsCustomer Concerns
Government InterventionGovernment Intervention
“The Government will continue to take the lead to encourage
companies alrea...
• Lightning protection
• Economist Article
– 10 minute fire at a semiconductor plant in
New Mexico which supplied chips to...
• 2009 Management decided to implement
SS540 and BS25999
– Significant investment especially in terms of
employee time
– C...
• Stage 1 – Identification of key tasks
• Stage 2 – Identification of impact on other
departments
• Stage 3 – Identificati...
• Better understanding of different roles in
the organisation
– Staff have a better understanding of how what
they do affe...
• Greater resilience and ability to think of
risks
– Computer backup
– Approach to major tenders
– What if documents
Benef...
• Improved service levels
– Strategic stock at customer sites
– Strategic stock at alternate location
Benefits of Certific...
• Improved productivity
– Reduced travel time for sales staff
– Improved Distribution of information
Benefits of Certifica...
• Increased Sales
– Customers recognizing the importance that
security system providers have BCM
certification
Benefits of...
Turnkey Solution for
OUB CENTRE
1, Raffles Place
Upgrading of existing Tower 1
And
New development at Tower 2
Prestigious ...
CertificationsCertifications
IPS Securex is the first security systems integrator in the world to achieve dual SS540
& BS2...
• Our BCP certification assures our
customers that IPS Securex has the
necessary contingency plans in place to
continue to...
• Many staff have limited knowledge of
other departments roles
• Most people find it difficult to relate to
“total” disast...
IPS SECUREX PTE LTDIPS SECUREX PTE LTD
Thank YouThank You
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BCM Institute MTE Richard Stuart - IPS Securex: Journey to be Resilient

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BCM Institute MTE Series: http://www.worldcontinuitycongress.com/wcc08/mte.html

IPS Securex: Journey to be resilient by Richard Stuart,
Managing Director, IPS Securex.
IPS Securex is one of the first organisation in Singapore (and first worldwide in its industry) to be certified in SS540 and BS25999. Richard share his personal experience on the journey whereby IPS achieve both certification.

Published in: Business, Technology
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BCM Institute MTE Richard Stuart - IPS Securex: Journey to be Resilient

  1. 1. IPS Securex Pte LtdIPS Securex Pte Ltd One of the Region’s LeadingOne of the Region’s Leading Security Systems IntegratorsSecurity Systems Integrators
  2. 2. • Incremental, unco-ordinated patchwork Followed by • Systematic company wide implementation A Small Company’s Journey to CertificationA Small Company’s Journey to Certification
  3. 3. Company ProfileCompany Profile  Privately owned Singapore-based company, part of the IPS Group  Supplier for Security Equipment and Solutions for both Government and Private sectors since 2000  Offices in Singapore, Hong Kong, Brunei, Malaysia, Indonesia, Australia  Initially only 2 staff with an unambitious business plan
  4. 4. What Does IPS Securex Offer?What Does IPS Securex Offer?  Engineering and Equipment Selection Advice  Turnkey security solutions integration & installation  24/7 Support Hotline  Range of Maintenance and Support Packages  Fast Response (45 minutes Response On Site)  Training  Product Testing and Commissioning  Equipment and System Maintenance for other vendors products
  5. 5. General Security SolutionsGeneral Security Solutions  Access Control Equipment  Acoustic Hailing Systems  Audio Video Intercom Systems  Biometric Identification Systems  Car Park Systems  CCTV Systems  Ground/Earth Monitoring Equipment  Intruder Detection Systems  Lightning Warning Systems  Mailroom Security Equipment  PA Systems  Panic Duress Systems  Video Torchlight Equipment
  6. 6. Special Security SolutionsSpecial Security Solutions  Border Security Equipment  Cargo Scanning Systems  CBRE Equipment & Solutions  IT Solutions  Lightning Detection and Protection Systems  Personnel Scanning Equipment  Port Security Equipment  Radiation Detection and Identification Equipment
  7. 7. RecognitionRecognition IPS Securex is in the top 500 For Singapore SMEs IPS Securex is No 29 in the top 50 most enterprising SMEs
  8. 8. • No planned BCM implementation • A series of initiatives which increased the Company’s resilience – Keyman Insurance – Succession Planning – Cross training Initial Patchwork ApproachInitial Patchwork Approach
  9. 9. • Even in 2004 Business was still built around 1 person – Recognition of potential financial costs – Led to succession planning Keyman InsuranceKeyman Insurance
  10. 10. • Identification of potential successors – Company Reorganisation into “competing” Divisions – Mentoring and training plan Succession PlanningSuccession Planning
  11. 11. • When Company was very small, everyone knew everything • As Company grew, specialization started • Recognition of the lack of depth Cross TrainingCross Training
  12. 12. • One potential successor left • Managing Director on Medical Leave for 3 months • Succession worked successfully during the 3 month absence of MD 2008 - Management Crisis2008 - Management Crisis
  13. 13. • 2008 was a wake-up call • Other factors created an awareness of need for better BCM approach Evolution into Systematic ApproachEvolution into Systematic Approach
  14. 14. • SARS – Killed 800 people workwide – Estimated USD60 Billion in lost output in Asia – How could we respond to Quarantine orders? External FactorsExternal Factors
  15. 15. Customer ConcernsCustomer Concerns  Initial systems scanned low container volumes – selected shipments only  More recent designs allow for 100% scanning  Leading to IPS Securex being a key maintenance provider IPS Securex ICIS Cargo Scanning at Woodlands 2,000 vehicles per day 160 vehicles per hour in peak periods Early systems – 20 vehicles per hour
  16. 16. • Providing Certified EDS scanning of carry on bags for VIP flights Customer ConcernsCustomer Concerns
  17. 17. Government InterventionGovernment Intervention “The Government will continue to take the lead to encourage companies already supplying Government with essential services to be certified in TR19, or equivalent standards. Eventually, we may even make it mandatory for firms supplying essential or important services to the government to obtain TR19 or equivalent standards.” SPEECH BY PROF S JAYAKUMAR,DEPUTY PRIME MINISTER AND COORDINATING MINISTER FOR NATIONAL SECURITY, AT THE NATIONAL SECURITY DIALOGUE WITH THE BUSINESS COMMUNITY, 21 MAY 2008 Technical Reference (TR) 19 Business Continuity Management Standard
  18. 18. • Lightning protection • Economist Article – 10 minute fire at a semiconductor plant in New Mexico which supplied chips to Ericsson and Nokia – Nokia had a Plan B – Ericsson had no Plan B – Suffered huge losses and stopped making its own handsets External FactorsExternal Factors
  19. 19. • 2009 Management decided to implement SS540 and BS25999 – Significant investment especially in terms of employee time – Certification has provided many benefits Systematic ApproachSystematic Approach
  20. 20. • Stage 1 – Identification of key tasks • Stage 2 – Identification of impact on other departments • Stage 3 – Identification of risks • Stage 4 – Plans to minimise risks • Stage 5 – Recovery Plan • Stage 6 – Exercises and testing Systematic ApproachSystematic Approach
  21. 21. • Better understanding of different roles in the organisation – Staff have a better understanding of how what they do affects other parts of the Company Benefits of CertificationBenefits of Certification
  22. 22. • Greater resilience and ability to think of risks – Computer backup – Approach to major tenders – What if documents Benefits of CertificationBenefits of Certification
  23. 23. • Improved service levels – Strategic stock at customer sites – Strategic stock at alternate location Benefits of CertificationBenefits of Certification
  24. 24. • Improved productivity – Reduced travel time for sales staff – Improved Distribution of information Benefits of CertificationBenefits of Certification
  25. 25. • Increased Sales – Customers recognizing the importance that security system providers have BCM certification Benefits of CertificationBenefits of Certification
  26. 26. Turnkey Solution for OUB CENTRE 1, Raffles Place Upgrading of existing Tower 1 And New development at Tower 2 Prestigious ProjectsPrestigious Projects
  27. 27. CertificationsCertifications IPS Securex is the first security systems integrator in the world to achieve dual SS540 & BS25999 Certification for Business Continuity Management
  28. 28. • Our BCP certification assures our customers that IPS Securex has the necessary contingency plans in place to continue to support our customers in the event of – Flu Pandemic – Natural Disaster (Flood, fire etc) – Other incidents (Power failure, data loss etc) Business ContinuityBusiness Continuity ManagementManagement
  29. 29. • Many staff have limited knowledge of other departments roles • Most people find it difficult to relate to “total” disaster – but they can relate to “local” disasters • Practice “what if” scenarios • Exercises are most effective learning method Implementation lessonsImplementation lessons
  30. 30. IPS SECUREX PTE LTDIPS SECUREX PTE LTD Thank YouThank You

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