Emergency Management and
      Tactical Response Operations:
            Bridging the Gap
               Tom Phelan, Ed.D....
Meet-the-Experts Singapore 25th June 2010 - BCM Institute   2
Emergency Management Positions
   Administrator
   Coordinator
   Planner
   Communicator
   Budget Director
   Gran...
Tactical Responder Positions
   Firefighter
   Law Enforcement Officer
   Emergency Medical Technician
   Crime Scene ...
There never used to be a gap.
“The skill sets possessed by those in tactical response
operations, whether in fire service,...
Meet-the-Experts Singapore 25th June 2010 - BCM Institute   6
Meet-the-Experts Singapore 25th June 2010 - BCM Institute   7
Early Technology




Meet-the-Experts Singapore 25th June 2010 - BCM Institute   8
Meet-the-Experts Singapore 25th June 2010 - BCM Institute   9
Things were simpler.
“The need for skilled administrative personnel
has grown as emergency response has
become more region...
What is changed?

Why is it we say,
“Every emergency is
a local emergency,”
when, in fact, few of
them are?


Meet-the-Exp...
Expansion Required New Systems
As the systems for fire protection and law
enforcement expanded to serve a more
distributed...
Mutual Aid


    Santa Rosa County
    Florida

    Fire District Map




Meet-the-Experts Singapore 25th June 2010 - BCM ...
EM Supports Tactical Operations
   Many of the activities in an emergency
    response have nothing to do with fire
    s...
Emergency Managers Support Chiefs
   A major difference between the role of the
    chief of a first responder unit and t...
Adjustments in Business & the
                 Military
   If business, industry, and the military have
    adjusted to t...
Roles Have Changed
  The role of the emergency manager has become
increasingly crucial as incidents and response
capabili...
Expansion Requires Coordination
   As support is requested by Operations Section
    Chiefs, the activities in public inf...
Incident
                                      Commander



                                                   Safety
    ...
The ICS Model Command & General
                    Staff




              Ops
              Chief


Meet-the-Experts Sin...
Support for Operations
                                     Incident
                                     Manager

       ...
Active Involvement
   Emergency Manager                             Tactical Responder
      Mitigation Planning       ...
Knowledge, Skills and Abilities
   Emergency Managers
      Managerial Skills
      Administrative Skills
      Knowle...
EM is NOT Tactical Operations
   Those involved in tactical operations are on
    scene to “fix the problem.”
   Emergen...
Firefighter Basic Training
              Orientation                                   1.5 Hours
              National In...
Police Skills: 262 0f 562 Hour
                   Training
                A. First Aid                                   ...
EM Knowledge Requirements
1. Relevant equipment, policies, procedures, and strategies
   to promote effective local, state...
5. and the tools involved in the construction or repair
   of houses, buildings, or other structures such as
   highways a...
EM Skills & Abilities
1. Collaborate with other officials in order to prepare and
   analyze damage assessments following ...
5. Direct emergency response teams and provides on-site
   investigations.
6. Design and administer emergency/disaster pre...
9. Inspect facilities and equipment such as
   emergency management centers and
   communications equipment in order to
  ...
Coordination and Communication
“When several specialists are dispatched to a
 single incident, which is often the case,
 c...
College for Emergency Managers?




Meet-the-Experts Singapore 25th June 2010 - BCM Institute   33
College Curriculum Topics
    Introduction to Emergency Management
    Emergency Response Planning
    Exercise Program...
Advantages of College Study




Meet-the-Experts Singapore 25th June 2010 - BCM Institute   35
Managerial Studies
     Project Planning
     Personnel Issues
     Management
     Communication Skills
     Grant W...
Expanding College Opportunities
    143 College Programs in Emergency
     Management & Homeland Security
    Many On-li...
Best of Both Worlds
   First Responders Seeking Degrees
   College Grads Entering Emergency Management
      Geology
  ...
The Challenge: Overcoming
                  Resistance
   First Responders and Emergency Managers
    Need to Work Togeth...
Dr. Tom Phelan
                           6385 Willson Road,
                        Vernon Center, NY 13477
             ...
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BCM Institute MTE Dr Thomas Phelan - Closing the Gap on Emergency Management and First Responders

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BCM Institute MTE Series: http://www.worldcontinuitycongress.com/wcc08/mte.html

Dr Thomas Phelan, Founding Member U.S. Department of Homeland Security and President of Strategic Teaching Associates, presents Closing the Gap on Emergency Management and First Responders during a Meet-The-Experts seminar organised by BCM Institute which aimt to Bridge Economic Defence and Civil Defence.

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BCM Institute MTE Dr Thomas Phelan - Closing the Gap on Emergency Management and First Responders

  1. 1. Emergency Management and Tactical Response Operations: Bridging the Gap Tom Phelan, Ed.D., President Strategic Teaching Associates, Inc. Meet-the-Experts Singapore 25th June 2010 - BCM Institute
  2. 2. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 2
  3. 3. Emergency Management Positions  Administrator  Coordinator  Planner  Communicator  Budget Director  Grant Writer  Exercise Designer  Supervisor  Political Appointee/Public Servant Meet-the-Experts Singapore 25th June 2010 - BCM Institute 3
  4. 4. Tactical Responder Positions  Firefighter  Law Enforcement Officer  Emergency Medical Technician  Crime Scene Investigator  Fire Investigator  SWAT Team  Hostage Negotiator  Search & Rescue Team Meet-the-Experts Singapore 25th June 2010 - BCM Institute 4
  5. 5. There never used to be a gap. “The skill sets possessed by those in tactical response operations, whether in fire service, law enforcement, emergency medical service, or another specialty, are technical in nature. Such skill sets do not include the skills of emergency management such as planning, liaison, public information, logistics, purchasing, finance, administration, or gathering information or intelligence.” Meet-the-Experts Singapore 25th June 2010 - BCM Institute 5
  6. 6. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 6
  7. 7. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 7
  8. 8. Early Technology Meet-the-Experts Singapore 25th June 2010 - BCM Institute 8
  9. 9. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 9
  10. 10. Things were simpler. “The need for skilled administrative personnel has grown as emergency response has become more regional, and in some cases, national.” Meet-the-Experts Singapore 25th June 2010 - BCM Institute 10
  11. 11. What is changed? Why is it we say, “Every emergency is a local emergency,” when, in fact, few of them are? Meet-the-Experts Singapore 25th June 2010 - BCM Institute 11
  12. 12. Expansion Required New Systems As the systems for fire protection and law enforcement expanded to serve a more distributed population, the need for mutual aid systems developed. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 12
  13. 13. Mutual Aid Santa Rosa County Florida Fire District Map Meet-the-Experts Singapore 25th June 2010 - BCM Institute 13
  14. 14. EM Supports Tactical Operations  Many of the activities in an emergency response have nothing to do with fire suppression, apprehension of a suspect, or caring for the injured.  Emergency managers can offer the support that chiefs need, or for that matter, support for anyone responsible for tactical operations. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 14
  15. 15. Emergency Managers Support Chiefs  A major difference between the role of the chief of a first responder unit and the role of an emergency manager is the duty related to preparedness or protection. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 15
  16. 16. Adjustments in Business & the Military  If business, industry, and the military have adjusted to the leadership of those trained outside the tactical operations generally associated with their manufacturing or combat environments, so may the fire service, law enforcement, emergency medical services, and others involved in responding to disasters and other emergencies. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 16
  17. 17. Roles Have Changed  The role of the emergency manager has become increasingly crucial as incidents and response capabilities have grown in complexity. First responders may be dispatched from multiple departments and disciplines.  Fire and police chiefs must concentrate their efforts on tactical operations, often as Operations Section Chiefs under the Incident Command System. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 17
  18. 18. Expansion Requires Coordination  As support is requested by Operations Section Chiefs, the activities in public information, liaison, planning, logistics, finance, administration, information, and intelligence, often from multiple agencies, must be coordinated.  Since the expansion of incident response staff has occurred over time, the need for specially trained emergency managers has increased. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 18
  19. 19. Incident Commander Safety Officer Public Information Officer Liaison Officer Information & Operations Planning Logistics Finance/Adm Intelligence Section Chief Section Chief Section Chief Section Chief Function Meet-the-Experts Singapore 25th June 2010 - BCM Institute 19
  20. 20. The ICS Model Command & General Staff Ops Chief Meet-the-Experts Singapore 25th June 2010 - BCM Institute 20
  21. 21. Support for Operations Incident Manager Safety Officer Needs… PIO Personnel? Equipment? Parts? Liaison Officer OPS Planning Logistics Finance Infor/ CHIEF Chief Chief Chief Intel Chief Meet-the-Experts Singapore 25th June 2010 - BCM Institute 21
  22. 22. Active Involvement  Emergency Manager  Tactical Responder  Mitigation Planning  Training  Prevention  Apparatus Maintenance  Preparedness  First Responder Role  Exercise Development  PPE  EOC Operation  Rescue  Declarations  HAZMAT  FEMA Forms  Weapons  Budget Prep/Mgmt.  Apprehension  Training Coordination  Safety  Communication Meet-the-Experts Singapore 25th June 2010 - BCM Institute 22
  23. 23. Knowledge, Skills and Abilities  Emergency Managers  Managerial Skills  Administrative Skills  Knowledge of Systems, Methods  Planning  Tactical Responders  Operations  Tactical Procedures  Hands-on Fire Suppression  Face-to-Face Law Enforcement Meet-the-Experts Singapore 25th June 2010 - BCM Institute 23
  24. 24. EM is NOT Tactical Operations  Those involved in tactical operations are on scene to “fix the problem.”  Emergency management personnel have skill sets for addressing managerial tasks.  Their jobs are administrative and often require administrative training and education to acquire the necessary skill sets. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 24
  25. 25. Firefighter Basic Training Orientation 1.5 Hours National Incident Management System 1 Personal Safety/Special Hazards 2.5 Self-Contained Breathing Apparatus 2.5 Search and Rescue 2 Extrication 2 Hose Loads 4 Fire Streams 4 Forcible Entry 2 Ladders 4 Ventilation 3 Apparatus Familiarization 1 Driver Awareness Level 2 Hazardous Materials – Awareness 8 Hazardous Materials – Operations 16 EMS Awareness** 2 Mandatory Curriculum Hours 31.5 Basic Curriculum Hours for HazMat 26 ∗∗Does not include CPR training2 Meet-the-Experts Singapore 25th June 2010 - BCM Institute 25
  26. 26. Police Skills: 262 0f 562 Hour Training A. First Aid 37 B. Firearms 84 1. Laws and Knowledge Related to Firearms Use 16 2. Firearm Skills 48 3. Firearms Range Assessment 8 4. Patrol Rifle 12 C. Police Physical Skills 77 1. Mechanics of Arrest and Search 8 2. Police Tactical Techniques 5 3. Application of Subject Control 4 4. Subject Control 60 D. Emergency Vehicle Operation 32 1. Emergency Vehicle Operation: Legalities, Policies and Procedures 18 2. Emergency Vehicle Operation Techniques 24 E. Fitness and Wellness 44 1. Physical Fitness 36 2. Health and Wellness 8 Meet-the-Experts Singapore 25th June 2010 - BCM Institute 26
  27. 27. EM Knowledge Requirements 1. Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national emergency management operations for the protection of people, data, property, and institutions. 2. Principles of situational analysis and planning. 3. Principles and methods for curriculum and training design, teaching, and instruction for individuals and groups. 4. Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 27
  28. 28. 5. and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. 7. The structure and Principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. 6. Materials, methods content of the English language including the meaning and spelling of words, rules of composition, and grammar. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 28
  29. 29. EM Skills & Abilities 1. Collaborate with other officials in order to prepare and analyze damage assessments following disasters or emergencies. 2. Conduct surveys to determine the types of emergency-related needs that will need to be addressed in disaster planning, or provide technical support to others conducting such surveys. 3. Consult with officials of local and area governments, schools, hospitals, and other institutions in order to determine their needs and capabilities in the event of a natural disaster or other emergency. 4. Coordinate disaster response or crisis management activities such as ordering evacuations, opening public shelters, and implementing special needs plans and programs. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 29
  30. 30. 5. Direct emergency response teams and provides on-site investigations. 6. Design and administer emergency/disaster preparedness training courses that teach people how to effectively respond to major emergencies and disasters. 7. Develop and maintain liaisons with municipalities, county departments, and similar entities in order to facilitate plan development, response effort coordination, and exchanges of personnel and equipment. 8. Develop and perform tests and evaluations of emergency management plans in accordance with state and federal regulations. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 30
  31. 31. 9. Inspect facilities and equipment such as emergency management centers and communications equipment in order to determine their operational and functional capabilities in emergency situations. 10.Keep informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation. 11.Keep informed of federal, state, and local regulations affecting emergency plans, and ensure that plans adhere to these regulations. 12.Administers public emergency recovery assistance programs. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 31
  32. 32. Coordination and Communication “When several specialists are dispatched to a single incident, which is often the case, coordination and communication can become a crucial problem demanding the important role of the emergency manager.” Meet-the-Experts Singapore 25th June 2010 - BCM Institute 32
  33. 33. College for Emergency Managers? Meet-the-Experts Singapore 25th June 2010 - BCM Institute 33
  34. 34. College Curriculum Topics  Introduction to Emergency Management  Emergency Response Planning  Exercise Program Management  NIMS and ICS  Public Information in Disaster Response  Mental Health Issues in Disaster Response  Mitigation Planning  Hazardous Materials Incident Management  Weapons of Mass Destruction  Public Health Emergency Management  Homeland Security. Meet-the-Experts Singapore 25th June 2010 - BCM Institute 34
  35. 35. Advantages of College Study Meet-the-Experts Singapore 25th June 2010 - BCM Institute 35
  36. 36. Managerial Studies  Project Planning  Personnel Issues  Management  Communication Skills  Grant Writing  Government Relations  Business Continuity  Budget and Finance Meet-the-Experts Singapore 25th June 2010 - BCM Institute 36
  37. 37. Expanding College Opportunities  143 College Programs in Emergency Management & Homeland Security  Many On-line Degree Programs  Ideal for Practicing First Responders  Attractive Graduate Programs for Grads  Careers Requiring Degrees  Collaboration with IAEM, DRI, and ACP  Transferable Credentials Meet-the-Experts Singapore 25th June 2010 - BCM Institute 37
  38. 38. Best of Both Worlds  First Responders Seeking Degrees  College Grads Entering Emergency Management  Geology  Technology  Health  Human Resources  Government Relations/Administration  Biology, Chemistry  Experienced Military Meet-the-Experts Singapore 25th June 2010 - BCM Institute 38
  39. 39. The Challenge: Overcoming Resistance  First Responders and Emergency Managers Need to Work Together  Tactical Response Benefits from Management and Coordination  Managerial Skills Best Learned in College  First Responder/Military Experience Provides a Strong Foundation  Managers, Not Commanders Meet-the-Experts Singapore 25th June 2010 - BCM Institute 39
  40. 40. Dr. Tom Phelan 6385 Willson Road, Vernon Center, NY 13477 (315) 829-4199 www.drpwithdrtom.com  Dr. Tom Phelan, President, Strategic Teaching Associates, Inc., is a Founding Member of the U.S. Department of Homeland Security, a member of the IBM Crisis Response Team, responding to Katrina, and the Indian Ocean Tsunami. He has served on the Board of PPBI and the Editorial Advisory Boards for Disaster Recovery Journal; continues to serve on the Advisor Boards of the Canadian Centre for Emergency Preparedness, and Disaster Management Canada, and is an IAEM member. Tom teaches at American Public University, Elmira College, the Onondaga Community College, Empire State College, and consults for IT Crisis, Virtual Corporation, the American Institutes for Research, and Vantage HRS.  Tom served with DMORT in St. Gabriel, Louisiana (2005), at the World Trade Center (2001), and received the New York State Senate Liberty Award for his service at Ground Zero. His clients include several corporations and government agencies.  Tom earned a Doctorate from Syracuse University, and has consulted and presented in the United States, Canada, United Kingdom, India, Sri Lanka, and Singapore.  His new book, Emergency Management and Tactical Response Operations: Bridging the Gap, is available from www.elsevier.com . 40

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