SlideShare a Scribd company logo
1 of 11
Download to read offline
Communication
We communicate with people
  everyday.
- Verbal
- Non Verbal/Body Language
- Listening
- “I” Messages
COMMUNICATION STYLES
• Aggressive- overly forceful, pushy, or hostile.
  • May involve bullying or intimidation
  • Don’t pay attention to others’ thoughts, feelings, or
    needs.
• Passive- unwilling or unable to express thoughts
   and feelings in a direct or firm manner
  • Putting others needs in front of your own
  • Dislike conflict/ go out to the way to avoid conflict
• Assertive- express views clearly and respectfully
  • Standing up for your rights and beliefs while respecting
    those of others
  • Negotiating and compromise
So
what?
NONVERBAL COMMUNICATION
• Body Language: nonverbal
  communication through gestures, facial
  expressions, behaviors, and posture.


• Sometimes WHAT we say isn’t important
  as HOW we say it.


• Everything we do sends a message!
WHAT DIFFERENT NONVERBAL CUES MEAN
Crossed Arms                              Mirroring
   Closed off. Implies resistance.          Shows interest. You find the
    Not listening or interested.              speaker favorable.
A nose rub                                Forward lean/decrease in
   Linked with deception. Could           backwards lean
    mean you’re lying or trying to hide      Indicates positive sentiment and
    the truth.                                interest.
A barrier                                 Eye Contact
   You’re too close. Back off.              Shows interest, attention, and
                                              involvement.
A hand placed under the chin
   Contemplative. Making a decision.     Raised Eyebrow
Feet pointed toward the door                 May indicate skepticism or
                                              interest, depending on how it is
   Ready to leave. The feet are the          done.
    most honest part of the body.
    What direction are they facing?       Avoiding Eye Contact
                                             dishonesty or discomfort
A back of the neck scratch
   Concerned or have questions.
PARTNERSHIP QUESTIONNAIRE ACTIVITY
LISTENING SKILLS
Active Listening: paying close attention to what someone is saying and
   communicating.

                          4 Listening Skills

             Clarify

             Reflective Listening

             Empathy

             Encouragement
4 LISTENING SKILLS
Clarify
 • Ask questions. Make sure you understand what the speaker is saying. Check
   for understanding.
Reflective Listening
 • “So what you’re saying is…” Rephrasing or summarizing.

Empathy
 • Show other person you relate to their feelings. Don’t pass judgment on the
   speakers attitudes or actions.
Encouragement
 • Signs you are followingwhat the speaker is saying and listening to them.
   Face the speaker and make eye contact. Nod or make comments: “I see”,
   “Go on”.
SPEAKING SKILLS
• “I” Message: a statement that focuses on
  your feelings rather than someone else’s
  behavior.

• Replace “You” messages with “I”
  messages
“I” MESSAGES
3 Ingredients
 • Event
 • Consequence of the event
 • Feeling
   • How that event made you feel?

More Related Content

What's hot

Non-verbal Communication
Non-verbal CommunicationNon-verbal Communication
Non-verbal CommunicationMohamed Mahmoud
 
Communication Body Language & Facial Expressions
Communication Body Language & Facial ExpressionsCommunication Body Language & Facial Expressions
Communication Body Language & Facial ExpressionsEsra Karahan
 
THE POWER OF BODY LANGUAGE
THE POWER OF BODY LANGUAGETHE POWER OF BODY LANGUAGE
THE POWER OF BODY LANGUAGEmmiller129
 
Gestures your body speaks
Gestures your body speaksGestures your body speaks
Gestures your body speakscrazywhy
 
gestures/body language
gestures/body languagegestures/body language
gestures/body languageMala Pandurang
 
PPT on "Body language''
PPT on "Body language''PPT on "Body language''
PPT on "Body language''Umang Thakkar
 
38 gestures of body language
38 gestures of body language38 gestures of body language
38 gestures of body languagemelodeepop
 
Body language general
Body language generalBody language general
Body language generalAny Ataide
 
20100331 body language (liesl)
20100331 body language (liesl)20100331 body language (liesl)
20100331 body language (liesl)Silvia Chen
 
10 nonverbal cues that convey confidence at work
10 nonverbal cues that convey confidence at work10 nonverbal cues that convey confidence at work
10 nonverbal cues that convey confidence at workbrown_kellly
 
Body language in business communication
Body language in business communicationBody language in business communication
Body language in business communicationNazneen sheikh
 

What's hot (20)

Body Language
Body LanguageBody Language
Body Language
 
Body Language
Body LanguageBody Language
Body Language
 
Body language
Body languageBody language
Body language
 
Presentation Body Language
Presentation Body LanguagePresentation Body Language
Presentation Body Language
 
Non-verbal Communication
Non-verbal CommunicationNon-verbal Communication
Non-verbal Communication
 
Communication Body Language & Facial Expressions
Communication Body Language & Facial ExpressionsCommunication Body Language & Facial Expressions
Communication Body Language & Facial Expressions
 
THE POWER OF BODY LANGUAGE
THE POWER OF BODY LANGUAGETHE POWER OF BODY LANGUAGE
THE POWER OF BODY LANGUAGE
 
Gestures your body speaks
Gestures your body speaksGestures your body speaks
Gestures your body speaks
 
gestures/body language
gestures/body languagegestures/body language
gestures/body language
 
PPT on "Body language''
PPT on "Body language''PPT on "Body language''
PPT on "Body language''
 
38 gestures of body language
38 gestures of body language38 gestures of body language
38 gestures of body language
 
Body language
Body languageBody language
Body language
 
Body language
Body languageBody language
Body language
 
Body language general
Body language generalBody language general
Body language general
 
Body language
Body languageBody language
Body language
 
20100331 body language (liesl)
20100331 body language (liesl)20100331 body language (liesl)
20100331 body language (liesl)
 
Body language
Body languageBody language
Body language
 
10 nonverbal cues that convey confidence at work
10 nonverbal cues that convey confidence at work10 nonverbal cues that convey confidence at work
10 nonverbal cues that convey confidence at work
 
Body language in business communication
Body language in business communicationBody language in business communication
Body language in business communication
 
Non Verbal Communication.Ppt%
Non Verbal Communication.Ppt%Non Verbal Communication.Ppt%
Non Verbal Communication.Ppt%
 

Viewers also liked (9)

Personality
PersonalityPersonality
Personality
 
ข้อสอบ
ข้อสอบข้อสอบ
ข้อสอบ
 
Motorino.tv
Motorino.tvMotorino.tv
Motorino.tv
 
Always interactive srl
Always interactive srlAlways interactive srl
Always interactive srl
 
Powerpoint
PowerpointPowerpoint
Powerpoint
 
Presentazione always interactive marzo 2013
Presentazione always interactive marzo 2013Presentazione always interactive marzo 2013
Presentazione always interactive marzo 2013
 
Communication
CommunicationCommunication
Communication
 
Spelling bee
Spelling beeSpelling bee
Spelling bee
 
Wikipedia Project
Wikipedia ProjectWikipedia Project
Wikipedia Project
 

Similar to Communication

Communication pp
Communication ppCommunication pp
Communication ppbchat4
 
bodylanguage.pdf
bodylanguage.pdfbodylanguage.pdf
bodylanguage.pdfPavanSN6
 
Communication1 110222090101-phpapp01
Communication1 110222090101-phpapp01Communication1 110222090101-phpapp01
Communication1 110222090101-phpapp01kdcsdross
 
Nonverbal communication
Nonverbal communicationNonverbal communication
Nonverbal communicationSyeda Laiba
 
Communication skills
Communication skillsCommunication skills
Communication skillsNimi jayan
 
pptslidesonbodylanguage.pdf
pptslidesonbodylanguage.pdfpptslidesonbodylanguage.pdf
pptslidesonbodylanguage.pdfssuser3b7dea
 
How to Listen With Your Eyes
How to Listen With Your EyesHow to Listen With Your Eyes
How to Listen With Your EyesJillayne Schlicke
 
Kinesics (study of body language)
Kinesics (study of body language)Kinesics (study of body language)
Kinesics (study of body language)ZalaShivaniba
 
Body+language+(1)
Body+language+(1)Body+language+(1)
Body+language+(1)rere234
 
06 Nonverbal communication.pptx
06 Nonverbal communication.pptx06 Nonverbal communication.pptx
06 Nonverbal communication.pptxIslam986247
 
communication-bodylanguage-110614120450-phpapp01.ppsx
communication-bodylanguage-110614120450-phpapp01.ppsxcommunication-bodylanguage-110614120450-phpapp01.ppsx
communication-bodylanguage-110614120450-phpapp01.ppsxNajmusSaharSaleemSid
 
Communication body language
Communication   body languageCommunication   body language
Communication body languageSeta Wicaksana
 
communication-bodylanguage-110614120450-phpapp01 (2).pptx
communication-bodylanguage-110614120450-phpapp01 (2).pptxcommunication-bodylanguage-110614120450-phpapp01 (2).pptx
communication-bodylanguage-110614120450-phpapp01 (2).pptxKiranChoudhari6
 

Similar to Communication (20)

Communication pp
Communication ppCommunication pp
Communication pp
 
bodylanguage.pdf
bodylanguage.pdfbodylanguage.pdf
bodylanguage.pdf
 
Communication1 110222090101-phpapp01
Communication1 110222090101-phpapp01Communication1 110222090101-phpapp01
Communication1 110222090101-phpapp01
 
Communication[1]
Communication[1]Communication[1]
Communication[1]
 
Listening
ListeningListening
Listening
 
Nonverbal communication
Nonverbal communicationNonverbal communication
Nonverbal communication
 
effective communication
effective communicationeffective communication
effective communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
pptslidesonbodylanguage.pdf
pptslidesonbodylanguage.pdfpptslidesonbodylanguage.pdf
pptslidesonbodylanguage.pdf
 
How to Listen With Your Eyes
How to Listen With Your EyesHow to Listen With Your Eyes
How to Listen With Your Eyes
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Kinesics (study of body language)
Kinesics (study of body language)Kinesics (study of body language)
Kinesics (study of body language)
 
Body+language+(1)
Body+language+(1)Body+language+(1)
Body+language+(1)
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Body language ii
Body language iiBody language ii
Body language ii
 
06 Nonverbal communication.pptx
06 Nonverbal communication.pptx06 Nonverbal communication.pptx
06 Nonverbal communication.pptx
 
2e45b bcrm 2013 1
2e45b bcrm 2013 12e45b bcrm 2013 1
2e45b bcrm 2013 1
 
communication-bodylanguage-110614120450-phpapp01.ppsx
communication-bodylanguage-110614120450-phpapp01.ppsxcommunication-bodylanguage-110614120450-phpapp01.ppsx
communication-bodylanguage-110614120450-phpapp01.ppsx
 
Communication body language
Communication   body languageCommunication   body language
Communication body language
 
communication-bodylanguage-110614120450-phpapp01 (2).pptx
communication-bodylanguage-110614120450-phpapp01 (2).pptxcommunication-bodylanguage-110614120450-phpapp01 (2).pptx
communication-bodylanguage-110614120450-phpapp01 (2).pptx
 

More from bchat4

Breaking up is hard to do
Breaking up is hard to doBreaking up is hard to do
Breaking up is hard to dobchat4
 
Love vs. infatuation
Love vs. infatuationLove vs. infatuation
Love vs. infatuationbchat4
 
Relationship with seniors
Relationship with seniorsRelationship with seniors
Relationship with seniorsbchat4
 
Group socialization
Group socializationGroup socialization
Group socializationbchat4
 
Basics of dating
Basics of datingBasics of dating
Basics of datingbchat4
 
Avenues of adolescent attraction
Avenues of adolescent attractionAvenues of adolescent attraction
Avenues of adolescent attractionbchat4
 
Refusal skills pp
Refusal skills ppRefusal skills pp
Refusal skills ppbchat4
 
Problems in friendships
Problems in friendshipsProblems in friendships
Problems in friendshipsbchat4
 
Peers and friendships
Peers and friendshipsPeers and friendships
Peers and friendshipsbchat4
 
Sibling relationships
Sibling relationshipsSibling relationships
Sibling relationshipsbchat4
 
Relationships with parents
Relationships with parentsRelationships with parents
Relationships with parentsbchat4
 
Introduction to families
Introduction to familiesIntroduction to families
Introduction to familiesbchat4
 
Healthy relationships
Healthy relationshipsHealthy relationships
Healthy relationshipsbchat4
 
Being responsible and good judgment
Being responsible and good judgmentBeing responsible and good judgment
Being responsible and good judgmentbchat4
 
Critical thinking pp
Critical thinking ppCritical thinking pp
Critical thinking ppbchat4
 
Listening
ListeningListening
Listeningbchat4
 
Stress pp
Stress ppStress pp
Stress ppbchat4
 
Stress
StressStress
Stressbchat4
 
Emotions
EmotionsEmotions
Emotionsbchat4
 
Role model
Role model Role model
Role model bchat4
 

More from bchat4 (20)

Breaking up is hard to do
Breaking up is hard to doBreaking up is hard to do
Breaking up is hard to do
 
Love vs. infatuation
Love vs. infatuationLove vs. infatuation
Love vs. infatuation
 
Relationship with seniors
Relationship with seniorsRelationship with seniors
Relationship with seniors
 
Group socialization
Group socializationGroup socialization
Group socialization
 
Basics of dating
Basics of datingBasics of dating
Basics of dating
 
Avenues of adolescent attraction
Avenues of adolescent attractionAvenues of adolescent attraction
Avenues of adolescent attraction
 
Refusal skills pp
Refusal skills ppRefusal skills pp
Refusal skills pp
 
Problems in friendships
Problems in friendshipsProblems in friendships
Problems in friendships
 
Peers and friendships
Peers and friendshipsPeers and friendships
Peers and friendships
 
Sibling relationships
Sibling relationshipsSibling relationships
Sibling relationships
 
Relationships with parents
Relationships with parentsRelationships with parents
Relationships with parents
 
Introduction to families
Introduction to familiesIntroduction to families
Introduction to families
 
Healthy relationships
Healthy relationshipsHealthy relationships
Healthy relationships
 
Being responsible and good judgment
Being responsible and good judgmentBeing responsible and good judgment
Being responsible and good judgment
 
Critical thinking pp
Critical thinking ppCritical thinking pp
Critical thinking pp
 
Listening
ListeningListening
Listening
 
Stress pp
Stress ppStress pp
Stress pp
 
Stress
StressStress
Stress
 
Emotions
EmotionsEmotions
Emotions
 
Role model
Role model Role model
Role model
 

Recently uploaded

Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 

Recently uploaded (20)

Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 

Communication

  • 2. We communicate with people everyday. - Verbal - Non Verbal/Body Language - Listening - “I” Messages
  • 3. COMMUNICATION STYLES • Aggressive- overly forceful, pushy, or hostile. • May involve bullying or intimidation • Don’t pay attention to others’ thoughts, feelings, or needs. • Passive- unwilling or unable to express thoughts and feelings in a direct or firm manner • Putting others needs in front of your own • Dislike conflict/ go out to the way to avoid conflict • Assertive- express views clearly and respectfully • Standing up for your rights and beliefs while respecting those of others • Negotiating and compromise
  • 5. NONVERBAL COMMUNICATION • Body Language: nonverbal communication through gestures, facial expressions, behaviors, and posture. • Sometimes WHAT we say isn’t important as HOW we say it. • Everything we do sends a message!
  • 6. WHAT DIFFERENT NONVERBAL CUES MEAN Crossed Arms Mirroring  Closed off. Implies resistance.  Shows interest. You find the Not listening or interested. speaker favorable. A nose rub Forward lean/decrease in  Linked with deception. Could backwards lean mean you’re lying or trying to hide  Indicates positive sentiment and the truth. interest. A barrier Eye Contact  You’re too close. Back off.  Shows interest, attention, and involvement. A hand placed under the chin  Contemplative. Making a decision. Raised Eyebrow Feet pointed toward the door  May indicate skepticism or interest, depending on how it is  Ready to leave. The feet are the done. most honest part of the body. What direction are they facing? Avoiding Eye Contact  dishonesty or discomfort A back of the neck scratch  Concerned or have questions.
  • 8. LISTENING SKILLS Active Listening: paying close attention to what someone is saying and communicating. 4 Listening Skills Clarify Reflective Listening Empathy Encouragement
  • 9. 4 LISTENING SKILLS Clarify • Ask questions. Make sure you understand what the speaker is saying. Check for understanding. Reflective Listening • “So what you’re saying is…” Rephrasing or summarizing. Empathy • Show other person you relate to their feelings. Don’t pass judgment on the speakers attitudes or actions. Encouragement • Signs you are followingwhat the speaker is saying and listening to them. Face the speaker and make eye contact. Nod or make comments: “I see”, “Go on”.
  • 10. SPEAKING SKILLS • “I” Message: a statement that focuses on your feelings rather than someone else’s behavior. • Replace “You” messages with “I” messages
  • 11. “I” MESSAGES 3 Ingredients • Event • Consequence of the event • Feeling • How that event made you feel?