Building mutual trust between internal IT teams and the Business is not easy. Inadequate transparency, insufficient collaboration, and unmanaged expectations are some of the reasons for the lack of trust. IT teams in this situation often find it difficult to successfully deliver software that meets Business expectations. More so, these teams find themselves preoccupied with fire fighting and delivery only, with no time left to look into improvements.
In this session, I will talk about the journey of two IT teams to continuous improvement using Kanban and Kata. I will share how they utilized Kanban practices to gain the trust of the Business and establish a true partnership. I will also discuss how the teams used the Improvement and Coaching Kata framework to plan, execute and validate data-driven improvements utilizing short experimentation cycles.