Quality of service
Rate of bad debt
Point of service collections
Your hospital’s Emergency Department can be a key point of ﬁrst
contact with your hospital and a portal through which potential
inpatients enter. e quality of each patient’s experience during
treatment there is paramount. Yet operating an Emergency
Department eﬃciently and smoothly poses a signiﬁcant challenge
due to the volume of patients and the range of case acuity.
HealthCare Transformation (HCT Consulting) can
help you ﬁnd ways for your Emergency Department
to operate more eﬃciently, while actually improving
its quality of care and level of patient satisfaction.
We can help you:
• Improve patient ﬂow
• Enhance collaboration among staﬀ
• Increase patient satisfaction ratings
• Achieve cost savings
• Enhance revenue
To assist hospitals in managing high patient volume, HCT works with physicians, ED
staﬀ, nursing, and case managers to reduce length of stay for admitted and discharge
patients, the number of diversion hours, and the number of patients who leave without
Collaboration among staﬀ:
Our consulting process enhances staﬀ engagement, communication, and innovation.
We interview and observe all levels of staﬀ and physicians, work with team members to
identify issues and solutions, and then conduct training for all staﬀ members so they
take ownership of the process.
Among the most common sources of dissatisfaction for Emergency Department
patients is the wait time. By helping your ED reduce wait times throughout the
patient’s encounter and establish regular staﬀ communication with patients about the
progress of their care, we help you achieve better patient satisfaction ratings.
Like all other cost centers within your hospital, the Emergency Departments must ﬁnd
ways to cut costs through wise resource management. During the consulting engage-
ment, we provide you with the tools to optimize staﬃng ratios, expedite patient
throughput, and create better patient outcomes as ways of improving your bottom line.
Our consultants can also help you reduce bad debt by encouraging collaboration
between Patient Access and Nursing to improve charge capture, point of service
collections, and data input accuracy, and by implementing a rapid medical evaluation.
e graphs below demonstrate actual results from clients realized through process
redesign and implementation of solutions. ese results are very typical of what we see
in ED patient ﬂow initiatives.
ALOS Admitted Patients ALOS Discharged Patients LWBS
500 300 10.00%
400 250 8.00%
100 50 2.00%
0 0 0
HealthCare Transformation, LLC
70 West Madison Street
Three First National Plaza Suite 1400
Chicago, IL 60602
T- 312 214-7216
F- 312 214-3110