Bay Bridge Decision Technologies

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Bay Bridge Decision Technologies® is the number one supplier of customer contact channel strategic and capacity planning solutions. In the decade since bringing to market the industry’s first contact center capacity planning system, Bay Bridge has been driving innovation in contact channel forecasting, capacity planning, staff planning, and strategic analysis for the world’s top brands. Our CenterBridge® family of products supports the analytic and strategic performance needs of customer contact centers, branch locations, and processing organizations. CenterBridge drives more efficient staffing strategies, improved capital investment allocation, comprehensive performance planning, a

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Bay Bridge Decision Technologies

Presentations

The Impact of New Technology on the Role of the Forecaster

Growing Intelligence by Properly Storing and Mining Call Center Data

Making CenterBridge the Cornerstone of Call Center Financials

How to Build a World-Class Back Office

Top 5 Workforce Management Trends- SWPP

The Benefits of CenterBridge in the Long-Term