Card munch (autosaved)

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Card munch (autosaved)

  1. 1. Saving contacts to iPhoneHi $contacts.name.first,There are several ways to save your contacts to your iPhone’s address book.Saving multiple contacts to your iPhone:1. Open the CardMunch app.2. Tap Edit in upper right corner.3. Select the contacts you’d like to save to your iPhone address book.4. Tap Save to iPhone.Saving a single contact to your iPhone:1. Open the CardMunch app and tap the contact’s name.2. Tap the arrow button.3. Tap Save to iPhone.Auto-saving CardMunch contacts to your iPhone:1. Go to your iPhone settings.2. Scroll down and tap the CardMunch icon.3. Tap Auto Save to iPhone to turn the auto-save feature on.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,There are several ways to save your contacts to your iPhone’s address book. Once yousave your contacts to your iPhone address book you can export your contacts whensyncing with your iTunes.Saving multiple contacts to your iPhone:1. Open the CardMunch app.2. Tap Edit in upper right corner.3. Select the contacts you’d like to save to your iPhone address book.4. Tap Save to iPhone.
  2. 2. Saving a single contact to your iPhone:1. Open the CardMunch app and tap the contact’s name.2. Tap the arrow button.3. Tap Save to iPhone.Auto-saving CardMunch contacts to your iPhone:1. Go to your iPhone settings.2. Scroll down and tap the CardMunch icon.3. Tap Auto Save to iPhone to turn the auto-save feature on.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi Michael,Thanks for your reply.I was able to confirm that we are experiencing a high volume of cards and thus causinga delay in transcription. We will notify you as soon as your cards are available.Thanks for your patience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I am happy to hear that you are able to use our CardMunch app. Please let us know ifyou have any other issues with the app and I will be happy to help resolve the issue.Regards,DeboraThe CardMunch TeamUnable to login – login1Hi $contacts.name.first,
  3. 3. I’m really sorry for the inconvenience this has caused.Can you please specify if you deleted the old application? All the data on your old appwill be automatically transferred to your new app.Please try resetting your password to see if this will resolve the issue.Password Reset Link:https://www.linkedin.com/e/pwr/88566478/MNTObebJ/?hs=false&tok=0nx5QUR1F22R01If the issue persists, please reply to this message and attach a screen shot.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984Regards,DeboraThe CardMunch TeamDefault address bookHi $contacts.name.first,I truly apologize for the delay in my response and for the inconvenience.Thanks for your feedback. Unfortunately, we no longer offer the option to export yourcontacts using the CardMunch site. However, you can save your CardMunch contacts toyour default address book and export them from there. To do so, please follow theinstructions below:1. Visit the General Settings app on your iPhone2. Tap on Mail, Contacts, Calendars3. Under the contacts section, you can specify the Default Account. You should seethe same options as you saw in previous versions of CardMunch and I believe yourGmail contacts should be listed as Exchange.You can also save your contacts to your iPhone address book and export your contactswhen syncing with your iTunes.If you have further questions, please feel free to reply to this message.Regards,Debora
  4. 4. The CardMunch TeamHi $contacts.name.first,I truly apologize for the delay in my response and for the inconvenience.You can save your CardMunch contacts to your default address book and sync themfrom there. To do so, please follow the instructions below:1. Visit the General Settings app on your iPhone2. Tap on Mail, Contacts, Calendars3. Under the contacts section, you can specify the Default Account. You should seethe same options as you saw in previous versions of CardMunch.You can also save your contacts to your iPhone address book and your sync yourOutlook contacts using your iTunes.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamNEW appLogin2Hi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Please try resetting your password to see if this will resolve the issue.https://www.linkedin.com/e/pwr/88594606/kqX-LMQB/?hs=false&tok=0DeOHbvk8f3501If you are still having issues, please reply to this message and attach a screen shot.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984Regards,
  5. 5. DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.The reason why your contacts are not syncing up with your new app is because you arelogged into your old app. Please log out of your old app completely then try to login toyour new app. This should resolve the issue.If the issue persists, please remove both apps and reinstall the new app. Then login tothe new app. Your contacts should be synced at that point.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for using CardMunch.Weve just released a brand new app for CardMunch, rebuilt from scratch to be fasterand easier to use. To use our new app you will need to delete the old CardMunch appand then to download the new app from the App store.You can get the app now from the App store:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Please let us know if you have any issues downloading the app.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply and for your feedback.The reason why your contacts were not syncing up with your new app is because youwere logged into your old app when you logged into your new app. Users are logginginto both apps and thats why the contacts are not being synced.
  6. 6. I asked you to uninstall and reinstall the application because this is the only way toactually log out of the app. We did not support multiple logins with the old app as well.I will be happy to help you resolve this issue and get the app up and running. I canunderstand your frustration and I apologize for the inconvenience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Im sorry its taken so long to get back to you.Your contacts are automatically synced when you login to the new CardMunch app. Ifyou are unable to view your contacts please, make sure you are not logged into your oldapp when logging into your new app. CardMunch does not support multiple devices. Ifyou already logged out of your old app before logging into your new app, please removeboth apps and reinstall the new app.If you are still having issues, please reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Im sorry its taken so long to get back to you.You should be able to sync your contacts when plugging your iPhone to your iTunes.Can you please specify if you are still unable to sync your contacts when using iTunes?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.
  7. 7. We experienced some issues with our system and your account was affected. Toresolve the issue we ask you to uninstall and reinstall the app. Please use the link belowto download the new app.http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Thanks for your understanding. Please let us know if you have any issues withCardMunch!Regards,DeboraThe CardMunch TeamHi Bowei/Sid,Since we are experiencing a high volume on Turk, I already have some membersasking about submitted cards not being transcribed. I am creating a text to sendto members when they contact us. What time frame should I include in the text?"We apologize for the inconvenience. At this time we are experiencing a highvolume of cards, please allow XX for them to be returned to your phone."Hi Peter,Thanks for using CardMunch.Weve just released a brand new app for CardMunch, rebuilt from scratch to be fasterand easier to use. This new app should fix all the issues you are experiencing. To useour new app you will need to delete the old CardMunch app and then to download thenew app from the App store.You can get the app now from the App store:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Please let us know if you have any issues downloading the app.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,
  8. 8. Thanks for being so patient.Weve just released an update for the CardMunch app. This new update should fix allthe issues you are experiencing.You can get the app now from the App store:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Please let us know if you have any issues downloading the app.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,If the card appears as "pending submission" they will not be transferred to the new app.Please make sure the status of the cards is shown as submitted before deleting the oldapp from your iPhone.When the status of the cards change to submitted, this means the cards have beensubmitted for transcription and the information will be available on the new app.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.You will not lose any information when delete the old app; however, please make surethat all cards have been submitted for transcription before deleting the old app.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch Team
  9. 9. Hi Sid,It appears that he was referring to the site. The URL to login as a user is still active.https://www.cardmunch.com/user/loginhttps://www.cardmunch.com/site/mycontactsCan you check/disable that?ThanksDebHi $contacts.name.first,Thanks for your reply.This feature has been disabled with the new app. We are phasing out access to theCardMunch site and all your editing will needed to be done through the app.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.To be able to use the new app you will first need to delete the old app. Please makesure that you have submitted all your cards for transcription before deleting the old app.
  10. 10. Once the old app is deleted please remove uninstall and reinstall the new app and youshould be able to see all your contacts.If you are still having issues, please reply to this message.Regards,DeboraThe CardMunch TeamNO MORE CARDMUNCH SITEHi $contacts.name.first,Unfortunately, the functionality of the CardMunch site has been reduced to downloadingthe app on iPhone. Your feedback has been sent to our research and development teamfor future consideration.Even though we’re not able to respond individually to numerous recommendations wereceive, we’d like to invite you to subscribe to the LinkedIn Blog (http://blog.linkedin.com ) to begin receiving the latest notifications on site improvements.It’s our way of keeping you and our other members informed on all the exciting workwe’re doing behind the scenes.We appreciate the feedback and believe that together we can create great products foreveryone!Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I emailed you regarding your CardMunch issue on November 13, 2011. However, I didnot receive a response via email. At this time we do not offer phone support; therefore,all support is done via email.We just released a new CardMunch app. You can download the new app to see if thiswill resolve the issues you are experiencing. Please click on the link below forinstructions:Downloading the New CardMunch Apphttps://help.linkedin.com/app/answers/global/a_id/12036
  11. 11. I will be happy to help you resolve this issue as soon as possible. Please let me know ifdownloading the new app doesnt resolve the issue.Regards,DeboraThe CardMunch TeamDear CardMunch User:We noticed you experienced some login issues with the LinkedIn CardMunch app recently. Ifyou werent able to log in before, please try again now. We believe we have fixed the issue.Steps to Follow:1. Please login to www.linkedin.com to make sure you are using the correct email and password.2. Launch the CardMunch app.3. Enter your LinkedIn account information.4. Press GoIf you are still experiencing any login issues, we are here to help! Please send us feedback here.*Tips: you can still access the many power features CardMunch offers by visiting the GeneralSetting in your iPhone. This includes Auto-connect on LinkedIn, Auto-add contacts to youriPhone address book, and go Straight to Camera on app launch. Over the next couple of months,we plan to add more advanced features to the General Settings.We are sorry for any inconvenience this may have caused. Thank you for your patience andunderstanding.Sincerely,The CardMunch Team
  12. 12. PI- NO MORE PERSONALIZAR INVITATIONHi $contacts.name.first,Thanks for using CardMunch!CardMunch contacts will not show up in your LinkedIn account unless you first sendthem an invitation to connect or you are already connected to them on LinkedIn.Sending a CardMunch Contact an Invitation to Connect on LinkedInhttps://help.linkedin.com/app/answers/global/a_id/12029If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Unfortunately, at this time it is not possible to customize the invitation message that issent on CardMunch. The message will say "Id like to add you to my professionalnetwork on LinkedIn". Your feedback has been sent to our research and developmentteam for future consideration.Even though we’re not able to respond individually to numerous recommendations wereceive, we’d like to invite you to subscribe to the LinkedIn Blog (http://blog.linkedin.com ) to begin receiving the latest notifications on site improvements.It’s our way of keeping you and our other members informed on all the exciting workwe’re doing behind the scenes.We appreciate the feedback and believe that together we can create great products foreveryone!Regards,DeboraThe CardMunch TeamHi $contacts.name.first,
  13. 13. Im glad I could be of assistance. If there is anything else I can do to help please donthesitate to let me know.Jimmy, I wish you have a wonderful holiday season as well!Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.We have all your data stored in our servers; therefore you can log out of the old app anduse the new app. I can assure you will not lose your contacts. At this time, the web sitefunctionality has been disabled.Can you please log out of the old app, delete the app and reinstall the new app? Thisshould solve the issues you are experiencing.I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.We have all your data stored in our servers; therefore you can log out of the old app anduse the new app. I can assure you will not lose your contacts. Please make sure that allyour cards status is showing submitted before deleting the current app. We are unableto recover pending cards.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,
  14. 14. Thanks for your reply.We have all your data stored in our servers; therefore you can log out of the old app anduse the new app. I can assure you will not lose your contacts. Please make sure that allyour cards status is showing submitted before deleting the old app. We are unable torecover pending cards.Please remove the old app and reinstall the new app to resolve the issues you areexperiencing.I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi Jerry,Thanks for your reply.Can you please specify if you removed the old app from your iPhone? Can you pleaseuninstall and reinstall the new app?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.As previously stated, if the cards are displayed as pending submission they will not betransferred. If you log out of the app, you will lose the pending cards. Please only log outof the old app when the status of the cards change to submitted.Regards,DeboraThe CardMunch Team
  15. 15. Hi $contacts.name.first,Thanks for your reply.I will escalate this issue to our engineers. However, I will need additional information.Please reply to this message with the following information.1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHello All,We are having login issues with CardMunch and Sid wants to collect details on this issue. If members arehaving issues logging into their CardMunch app, please verify if the member removed the old app fromtheir iPhone. If the member has already removed the old app and reinstalled the new app, please sendthe following text. When the member replies back, please reply with bnw and file it as CMLogin.“Hi $contacts.name.first,Thanks for your support as we work to resolve this issue.I will need to escalate your issue to our CardMunch engineers. It would be very helpfulfor us if you could provide the following pieces of information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?
  16. 16. 2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984”Debora SamsTechnical Support EngineerHi $contacts.name.first,Thanks for your reply.I show that you are using the old version of the app and maybe thats the problem.Please remove the app and download the most current version by clicking on the linkbelow:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8If you are still having issues, please reply to this message with the following information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.
  17. 17. Please log out of your old app completely then try to login to your new app. This shouldresolve the issue. If the issue persists, please reply to this message with the followinginformation:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Please verify that you are not logged into both apps. You need to log out of the oldCardMunch app. If you already logged out and the issue persists, please reply to thismessage with the following information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch Team
  18. 18. Nmi2Hi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Can you please specify if you removed the old app before installing the new app?Please reply to this message with the following information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Unfortunately, at this time login to the CardMunch site has been disabled. Please verifythat you are not logged into both CardMunch apps. You need to log out of the oldCardMunch app. If you already logged out of the old app and the issue persists, pleasereply to this message with the following information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.
  19. 19. Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I’m really sorry for the inconvenience this has caused.Can you please provide me with the email address you are sending the invitation to?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.To be able to use the new app you will first need to delete the old app (Green app).Please make sure that you have submitted all your cards for transcription (status of cardmust be shown as Submitted) before deleting the old app. We are unable to recoverpending cards. We have all your data stored in our servers; therefore I can assure youwill not lose your contacts when deleting the old app.If you are still having issues, please reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.I tried reproducing the issue you are referring to but I was unable to reproduce it. Canyou please provide me with step by step information?I look forward to your response in order to further assist you.
  20. 20. Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Unfortunately, we are still experiencing a high volume of cards. We appreciate yourpatience as you will be notified when your card is transcribed. At this time I am unable tomake the process go faster.I apologize for the inconvenience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.We are working on resolving the issue. Unfortunately, we cannot revert the app to theold version.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.We are working on resolving the issue. Unfortunately, we cannot bring the old app back.I apologize for the inconvenience.Regards,DeboraThe CardMunch Team
  21. 21. Hi $contacts.name.first,Thanks for your reply.We are working on resolving the issue. Unfortunately, we cannot bring the old app back.I apologize for the inconvenience. We will let you know when the issue is fixed.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.I tried fixing the issue from my end. Can you please reinstall the app to see if the issue isresolved on your end as well?If you are still having issues, can you send me a screen shot?Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamPENDING CARDS FOR TRANSCRIPTION – PC1Hi $contacts.name.first,Im sorry its taken so long to get back to you and to hear that you’re having problems.This can happen when you don’t have a good Wi-Fi or cellular data connection whenyou submit business card images. Please make sure the connection is strong, and thenresubmit your business card(s) again.Resubmitting a Business Card to CardMunch for Transcriptionhttps://help.linkedin.com/app/answers/global/a_id/12028Once submitted, the status on these items will switch from “Pending Submission” to“Submitted on [date]”. Since your card images are transcribed by real people, please
  22. 22. allow several minutes for them to be returned to your phone. If you have pushnotifications enabled in your CardMunch “Settings”, we’ll let you know when the contactsare successfully added back to your phone.If you continue to have issues, please send me a screen shot of the issue. I’ll be happyto assist you further.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I truly apologize for the delay in my response.At this time we do not support multiple devices. Therefore, you can only use one deviceat a time when logging into your CardMunch app.Your contacts are saved in our server. If you reinstall the app all your contacts should besynced when logging into the app.Please let us know if you have any issues using the app.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,We apologize for the inconvenience.At this time we are experiencing a high volume of cards, we will notify you as soon asyour cards are available.Thanks for your patience.
  23. 23. Regards,DeboraThe CardMunch TeamPC2Hi $contacts.name.first,Thanks for your reply.We are researching the cause of the issue. In order to do so, please reply with thefollowing information:1. How many cards do you have listed as pending?2. How long are the cards pending?3. If the status of the card says pending: (1) Did you check your internet connection? (2) Did you login from another device? (3) Can you submit another card and see if it goes to Submitted?4. Provide a screen shot:Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,We are truly sorry for all the inconvenience you experienced our app.Because you are a valued member, I have refunded you the last two payments for atotal refund of $ 19.90 to compensate for the inconvenience you have experienced withCardMunch.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,
  24. 24. Thanks for your reply.We are trying to identify the cause of the issue. Also, I saw that you included your phonenumber on a previous thread (402-372-9087). What is the best time to call this number?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,We are truly sorry for all the inconvenience you experienced our app.Because you are a valued member, I have granted your account with 1 month freeBusiness subscription to compensate for the inconvenience you have experienced withCardMunch.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.The engineers are currently testing your account. As previously stated I will send youthe link to reset your password once I hear back from them.I am truly sorry for all the issues you are experiencing with our app. Because you are avalued member I have granted your account with 1 month free Business subscription tocompensate for the inconvenience you have experienced with CardMunch.We do have the option to forward a contact on the app. You can do so by following thesteps below:1. Open the CardMunch app and tap the contacts name.2. Tap the arrow button.3. Tap Forward and then enter the email address you want to send it to.4. Tap Send.Regards,
  25. 25. DeboraThe CardMunch TeamHi $contacts.name.first,Im sorry its taken so long to get back to you and for the inconvenience this has causedyou.We just released a new update for the app that addresses the issues you areexperiencing. You can download the new update by clicking on the link below:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Unfortunately, at this time we dont have the ability of exporting your CardMunchcontacts to an excel file. However, you can save CardMunch contacts to your iPhone, oryou can save them to your preferred address book.Saving CardMunch Contacts to Your iPhone Address Bookhttps://help.linkedin.com/app/answers/global/a_id/12023If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi Sid,I granted a 1 month business subscription to Peggy and to Shalin. I was unable to bump Christopher toanother subscription level; however, I refunded his account for 2 months of subscription.FEEDBACK-FB1Hi $contacts.name.first,Unfortunately, the application doesn’t have this functionality right now, but I’ll definitelysend your suggestion on to our product team. When lots of people ask for the sameimprovement, they try their best to get it done (but sorry to say, they usually can’tprovide a timeline).I would like to invite you to follow us on Twitter ( http://twitter.com/linkedin ) or subscribeto the LinkedIn Blog ( http://blog.linkedin.com ) to receive the latest notifications on site
  26. 26. improvements. Both options are great ways to stay informed about new releases andexciting work going on behind the scenes here at LinkedIn.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Unfortunately, the application doesn’t have this functionality right now, but I’ll definitelysend your suggestion on to our product team. When lots of people ask for the sameimprovement, they try their best to get it done (but sorry to say, they usually can’tprovide a timeline).By the way, if you want to send us more suggestions in the future, the easiest way to doit is to click “Send Feedback” at the bottom of any LinkedIn page. If you like to keep upwith the latest product news and enhancements, check out our blog athttp://blog.linkedin.com.Regards,DeboraTechnical Support EngineerHi $contacts.name.first,You can select which address book you would like your CardMunch contacts to beadded to by following the instructions below:1. Go to your iPhones General Settings.2. Go to Mail, Calendar, Contacts.3. Under Default addressbook select the one that you want to add CardMunch contactsto.If you have further questions, please feel free to reply to this message.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,
  27. 27. Thanks for being so patient.I was able to resolve the issue on our end. Can you please try logging into the app onceagain to see if the problem is resolved on your end as well?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi Roland,Thank you for sharing your comments on how we can make CardMunch better.Feedback from members like you provides us with many insights that identify the needsof our customers. I sent your message to our research and development team for reviewand consideration in future developments.Although every idea cannot be individually responded to or implemented, please knowthat we do monitor suggestions quite closely for recurring themes. I would like to inviteyou to follow us on Twitter ( http://twitter.com/linkedin ) or subscribe to the LinkedIn Blog( http://blog.linkedin.com ) to receive the latest notifications on site improvements. Bothoptions are great ways to stay informed about new releases and exciting work going onbehind the scenes here at LinkedIn.Regards,SirmaThe CardMunch TeamHi $contacts.name.first,Thanks for your reply and for providing the screen shots.We are still identifying the cause of the issue. Please reply with the followinginformation:1. When you received the card back, did it have the email address already transcribed?2. Did you go into Edit mode and manually add the email address?3. Are you using exchange?4. What’s your device Operating System (i.e. 4.x., 5)?
  28. 28. I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi Kelli,Tomorrow is my last day in the Omaha office and I wanted to stop by and talk to you. Can you let meknow when you are available for a quick chat?Thanks,DebHi $contacts.name.first,Thanks for your reply.I am escalating your issue to our Engineers. Ill let you know once I hear from them. Iapologize for the inconvenience.If you have any other questions, please let me know and thanks again for your patienceas we work on this issue.Regards,DeboraThe CardMunch TeamHello team,
  29. 29. Right now we have a lot of CardMunch inquiries in the apps queue. According to the CardMunch teamthere were several users that had login issues last week. The team has sent out a mass email to thesemembers saying that the issue has been resolved. However, it does not appear that the issue has beenresolved as members are saying they are still having issues logging in.Please send the following text. When the member replies back, please reply with bnw and file it asCMLogin.“Hi $contacts.name.first,Thanks for your support as we work to resolve this issue.I will need to escalate your issue to our CardMunch engineers. It would be very helpful for us if youcould provide the following pieces of information:1. Whats your iPhone Operating System (i.e. 4.xx, 5)?2. Whats your iPhone model (i.e. 3GS, 4, 4S)?3. Is your device jail broken?4. A screen shot of the error message.Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984”Sending invitations issues - Unable to send invitations. Member is requested to add an email addresswhen sending invitations. Please send the text below and when the member replies, you can send bnwand file it as CMInvite.“Hi $contacts.name.first,
  30. 30. We are still identifying the cause of the issue. Please reply with the following information:1. When you received the card back, did it have the email address already transcribed?2. Did you go into Edit mode and manually add the email address?3. Are you using exchange?4. What’s your device Operating System (i.e. 4.x., 5)?”Debora SamsTechnical Support EngineerHi $contacts.name.first,Thanks for providing this information.I have forwarded your message to Sid and he will contact you. Please know that at thistime we are phasing out the CardMunch website to directing members to download theapp only.Regards,DeboraThe CardMunch TeamHello All,As you have seen from my email earlier the CardMunch team is working on a 3.1 release by the end ofthe week.
  31. 31. I am summarizing here the issues I have seen so far. Please let me know if you are having issuesanswering tickets and I will be happy to help out with any questions. 1. Login issues. Member is unable to login to the new app. Confirm that member removed old app. Send following text provided in the previous email. Reply with bnw and file it under “CMLogin” 2. Missing contacts. Not all contacts are showing on the new app. Confirm that member removed old app. Uninstall and reinstall 3. Unable to send invitations. Member is requested to add an email address when sending invitations. This is a known bug when: 1). Users are using exchange 2). Users User goes to Edit and changes or adds and email address 3). Email actually gets deleted 4. Unable to edit a contact. Investigating on that one and I will send an update once I hear something. 5. CardMunch site is no longer available? The functionality of the CardMunch site has been reduced to downloading the app on iPhone. Therefore, members are unable to use the site for anything else other than downloading the app. One thing to point out is that the team has not disabled all URLs to get access to the site and some members are still able to get to the old version of the site. If they contact us with any issues regarding the site, please let them know we are phasing out the site. 6. Sort by company will be added back on the 3.1 release.Debora SamsTechnical Support EngineerHi $contacts.name.first,Thanks for your reply.I would appreciate if you use appropriate language. The email you received was amarketing email sent to all CardMunch users asking to upgrade to the new version
  32. 32. which is 3.0. This was a mass email to all CardMunch users and it was not targeted forusers who already had upgraded to the latest version of CardMunch.If you already have the new version installed on your device you may just disregard theemail you received.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply and for providing this information.From watching your video, I see that you referred to the following questions:1. I cannot logout of the app. At this time the only way to log out of the app is byreinstalling the application.2. You were looking at the status of the cards on the website. We are phasing out thesite and the information there may not be accurate.3. Pending cards. We are having a high volume of cards and thus causing a delay intranscription. We will notify when the cards are transcribed.I noticed there was a orange banner at the bottom of the app but I could not read it onyour video. Can you please specify what that banner says?I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I can understand your frustration. However, in order for us to resolve the issue as soonas possible, we need you to send the requested information.Please send me the information below so that I can escalate your issue to ourCardMunch Engineers.1. How many cards do you have listed as pending?2. How long are the cards pending?3. If the status of the card says pending:
  33. 33. (1) Did you check your internet connection? (2) Did you login from another device? (3) Can you submit another card and see if it goes to Submitted?4. Provide a screen shot:Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.I am sorry but at this time we only provide online support. To be able to use the newapp, you first need to remove the old app. Once you remove the old app and reinstallthe new app, you will be prompted to login to new app. Your contacts will beautomatically synced at that time.Please let me know if you are still having issues logging into the new app after removingthe old app.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I am sorry to hear you deleted the CardMunch app. Please know that I have forwardedyour feedback to our engineers. We are doing our best to resolve the issues with theapp as soon as possible and we hope you can install the app at a later time.Thanks for your patience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I can understand your frustration. Thanks for providing this information.
  34. 34. I am personally sending this issue to our engineers. I will follow up with you once I hearback from them.I appreciate your patience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,You are welcome. We are truly doing our best to resolve all the issues you areexperiencing with CardMunch.I will let you know as soon as I have an update on your issue. Thanks for your patiencein this matter.Regards,DeboraThe CardMunch Team[CS]- Isolated - Adding website to Profile with hash converting URL to another URLHi $contacts.name.first,Thanks for your reply.We no longer offer this functionality on the site. The contacts are currently in a .VCFformat. To convert the file to an excel spreadsheet you need to convert the file to a .CSVformat. You can do so by clicking on the link below:http://www.google.com/search?q=vcf+coverter&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#pq=vcf+coverter&hl=en&sugexp=crnk_fspiked&cp=29&gs_id=2q&xhr=t&q=vcf+coverter+to+csv+converter&pf=p&sclient=psy-ab&client=firefox-a&hs=S52&rls=org.mozilla:en-US%3Aofficial&source=hp&pbx=1&oq=vcf+coverter+to+csv+converter&aq=f&aqi=&aql=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=8997eeed68f9dcfd&biw=1600&bih=1015Regards,
  35. 35. DeboraThe CardMunch TeamBnw1Hi Jimmy,Thanks for providing this information.I am personally sending this issue to our engineers. I will follow up with you once I hearback from them.I appreciate your patience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.The CardMunch website will no longer allow users to access scanned cards online. Thewebsite will only redirect users to download the app from the iTunes store.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,I am sorry it appears that you have a duplicate account. I show that you have an accountwith jeffzilla@gmail.com listed as J D. If you would like to close your duplicate accountyou can do so by following the steps below:https://help.linkedin.com/app/answers/global/a_id/63We did not remove the follow up feature on CardMunch. To send a follow up to acontact, please follow the instructions on the link below:https://help.linkedin.com/app/answers/global/a_id/12027Please let me know if there is any other feature you would more information on.Regards,
  36. 36. DeboraThe CardMunch TeamHi Randy,In most of these situations, the problem is on our end. This is why we ask you tocomplete the steps outlined in the email, and then attempt your login.Steps to Follow:1. Delete the current CardMunch app from your phone.2. Download the latest version of the app from the App Store.3. Launch the CardMunch app and re-login with your LinkedIn credentials.If your login is still failing, please respond back to this email letting me know theoutcome.BrettTechnical Support EngineerHi $contacts.name.first,Your contacts are stored in our server. Yes, if you remove the old app the contacts willbe automatically synced with the new blue app. The reason why the app just didntinstall over the old version is because the new app is now under LinkedIn Corporationon the apple store. We apologize for the inconvenience.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,After reviewing this issue with our engineers, it appears that this is a known issue withiPhone 3GS. We are working on resolving the issue. In the meantime, when this occursyou can force close the app that this will resolve the issue. To do so, please follow thesteps on the link below:http://www.wonderhowto.com/how-to-completely-close-out-running-applications-new-iphone-ios-4-377560/
  37. 37. Please know that I personally provided your feedback to our CardMunch engineers.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply and for your patience.I want to help you resolve the issue. I am meeting with the CardMunch engineers to seea solution to the issues you are experiencing.Can you send me a screen shot of the error message you received?Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to hearing your response in order to further assist you.Regards,DeboraThe CardMunch TeamHi $contacts.name.first,Thanks for your reply.We no longer offer the feature of automatically personalizing follow ups. As previouslystated you can edit your follow up e-mail but you will need to edit it every time whensending an email.The default text that is sent when sending invitations is the following:Id like to add you to my professional network on LinkedIn.You can rest assured that I am sending your feedback to our CardMunch engineers. Iam meeting with the engineers and I will be happy to pass your feedback personally.Regards,DeboraThe CardMunch Team
  38. 38. Hi Sid,We are having reports of members saying safari is opening a Twitter website when tapping on a contact.http://platform.twitter.com/widgets/hub.htmlCan you take a look into this?DebHi $contacts.name.first,I truly apologize for the delay in my response.We just release a new version of CardMunch that has the feature of sorting by companyname.Please download the latest version of CardMunch by clicking on the link below:http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8Unfortunately, at this time we do not have the functionality of seeing your CardMunchcontacts on the LinkedIn web site. If you would like to view them on your LinkedIncontacts list, you will first need to add them to LinkedIn. I am sorry for anyinconvenience this has caused you.Regards,DeboraThe CardMunch TeamNmi1Hi $contacts.name.first,I truly apologize for the delay in my response and for the inconvenience.
  39. 39. I will be happy to resolve your issue as soon as possible. In order for me to do so, canyou please provide me a screen shot of the error message you are seeing on yourscreen?Creating iPhone Screen Shothttps://help.linkedin.com/app/answers/global/a_id/2984I look forward to your response in order to further assist you.Regards,DeboraThe CardMunch Team

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