5 pizza's tips for your customer experience

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What can we learn from PIZZA to improve Customer Experience ?

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5 pizza's tips for your customer experience

  1. 1. 5Pizza Lessons toImprove Customer Experience mauriziobattelli @maubatt
  2. 2. What can welearn from pizzato improve ourcustomer experience?
  3. 3. 1 e ss is M oreL
  4. 4. 1 People love simple things. Don’t overload your product or service with useless features.
  5. 5. 1 But sometimes bigger is WOW. Think of what you can enlarge for a WOW experience.
  6. 6. 2 oT is h * otTh eM *Moment of Truth
  7. 7. 2 People love sex. Always be sexy in the MOT *s. *Moment of Truth
  8. 8. 2 But first, people have to love your product or service. Always have a memorable product or service.
  9. 9. 3 ing in mind Sh arPh. http://www.lucianopignataro.it/
  10. 10. 3 People love sharing. Always help people to share their experience.
  11. 11. 34 But people have to love the experience as a whole not only one slice. come va controlla Always control the entire experience process.
  12. 12. 4 al go es f ast VisuPh. http://www.turismocampano.it
  13. 13. 4 People love visual things. Always use an awesome look among your staff and materials.
  14. 14. 4 But also, people love mystery. Always keep an aura of mystery in your business.
  15. 15. 5 Smile fi rstPh. http://www.lucianopignataro.it/
  16. 16. 5 People love smiling people. Always ensure that you have a smiling staff.
  17. 17. 5 But also, people love strong emotions. Don’t be too rational, try to keep up with your customers emotions.Ph. http://meggoesnomnom.files.wordpress.com/2010/02/p10000841.jpg
  18. 18. Foll ow us Maurizio Battelli General Manager @maubatt Cagliari - Milan - Florence ITALYwww.mysteryshopeyes.it @mysteryshopeyes Mystery Shopping & About us Customer Experience Programs

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