WE CANNOT AFFORD NOTSHARING OUR KNOWLEDGE AULIA BRAMANDITA
PARADIGM ABOUT KNOWLEDGE SHARING Old Paradigm New Paradigm SHARINGKNOWLEDGE KNOWLEDGE IS IS POWER POWER
IMPORTANCE OFKNOWLEDGE SHARING Fact that it is essential to convince the corporateculture that everyone could benefit from knowledge sharing
THE NEED OF KNOWLEDGE MANAGEMENT• “Knowledge has become the key resource, for a nation’s military strength as well as for its economic strength… is fundamentally different from the traditional key resources of the economist – land, labor, and even capital…we need systematic work on the quality of knowledge and the productivity of knowledge… the performance capacity, if not the survival, of any organization in the knowledge society will come increasingly to depend on those two factors” [Drucker,1994]
KNOWLEDGEKnowledge is information possessed in the mind of individuals Knowledge is related to facts, procedures, concepts, interpretations, ideas, observations and judgment’sKnowledge is the result of cognitive processing triggered bythe inflow of new stimuli
KNOWLEDGECOMPONENTS PEOPLE attitudes, sharing, innovation, skills, teamwork, motivation, vision PROCESS TECHNOLOGY workflows, integration, data stores, networks, best practices, business internet, data mining, intelligence decision tools
• Intangible products - ideas, processes, information are taking a growing share of global trade• Increasingly the only sustainable competitive advantage is continuous innovation (application of new knowledge)• "Our problem as an organization is that we dont know what we know". Expertise learnt and applied in one part of the organization is not leveraged in another.• Increasing turnover of staff. When someone leaves an organization their knowledge walks out of the door with them.
• The amount of time spent to experience and acquire knowledge has reduced sharply• Changes in strategic direction may result in the loss of knowledge• Accelerating change - technology, business and social. As things change so does our knowledge base• Reductions in staffing will create a need to replace informal knowledge with formal methods
WHY KNOWLEDGE SHARING ARE REQUIRED The amount of information and knowledge is growing rapidly, mainly due to the explosion of ICT. A necessary consequence of the increasing pool of knowledge is increased specialization. No one can keep with all new developments within this broad range of required competencies. Then, specialization is required. Consequence of the explosion of knowledge is that education no longer should be regarded as a phase life, but rather as a life-long experience.
MOTIVATING KNOWLEDGE SHARING• Knowledge is a perishable. Knowledge is increasingly short-lived. If you do not make use of your knowledge then it rapidly loses its value.• Even with the low level of knowledge sharing that goes on today – if you do not make your knowledge productive than someone else with that same knowledge will.• By sharing your knowledge, you gain more then you lose. Sharing knowledge is a synergistic process – you get more out than you put in.• To get most things done in an organization today requires a collaborative effort.
KNOWLEDGE SHARING: CONCEPTUAL FRAMEWORKPrimary tools to practicing Organizational Process Technologyknowledge management Dynamics Engineering
KNOWLEDGE SHARING PROCESS Knowledge Creation Apply Knowledge Store Knowledge Distribute Transfer Knowledge
THE ROLE OF TECHNOLOGY (1/2)• Some people believe that we do not need technology to implement Knowledge Management. To some extent, they are right - Knowledge Management is fundamentally about people – not technology. However, there is no way that you can share knowledge effectively within an organization without technology.• Technology plays a important role and one of key part of changing the corporate culture to knowledge sharing one. In lot ways, it is technology that made knowledge sharing take place.• If implemented well and if people are trained and educated in its use, knowledge sharing technology is good.
THE ROLE OF TECHNOLOGY (2/2)• Accommodates knowledge exchange and communication• Allows sharing the knowledge to multiple persons simultaneously• Offers a variety of services• Integrates organization systems and networks
BARRIERS TO KNOWLEDGE SHARING IMPLEMENTATIONS • Psychological fear of IT • Lack of understanding of the power of Knowledge Management • Inappropriate decision-making and operational structure • Lack of simple, easy-to understand-and- implement tools • IT cannot solve what is essentially a management problem (store human intelligence and experience)
ISSUES ON KNOWLEDGE SHARING• “Effective KM is not about making a choice between “software vs. wetware, classroom vs. hands-on, formal vs. informal, technical vs. social…uses all the options available to motivated employees to put knowledge to work …[and] depends on recognizing that all of these options basically need each other” [Stewart, 2002].
BENEFITS OF KNOWLEDGE SHARING • Keep innovating by encouraging the free flow of ideas • Help in understanding markets and customers • Development of product and services • Development of vision and strategies
BENEFITS OF KNOWLEDGE SHARING • Reduce costs by eliminating redundant or unnecessary processes • Enhance employee retention rates by recognizing the value of employees knowledge
SUMMARY• The most effective way to create a knowledge sharing culture – is first to start to practice it at your level. The higher up the organization the more effective you will be in creating the culture. Second, put in place the knowledge sharing technology and train & educate people in its effective use.• Knowledge sharing as a concept is very attractive and provides huge business opportunities that should not be missed. It is an engine that transforms knowledge into business value. Learning from past mistakes, time will change and takes knowledge sharing as the concept in the right direction and obtain its benefits to the fullest.
“ An investment in knowledge pays the best interest ” Benjamin Franklin THANK YOU !