This is
Ericsson
AGENDA
AGENDA
ERICSSON THE COMPANY
ERICSSON IRELAND
THE LIFE OF A CPM
QUESTIONS

Ericsson Internal | 2014-02-13 | Page 2
Ericsson The company &
Strategy
Ericsson Internal | 2014-02-13 | Page 3
At a glance
114,000

180

employees

countries

3.7 bn

33,000

Euro invested in R&D

granted patents

40%

26 bN

mobile ...
Impact on society

Communication Is a basic
Human need

4G
Mobile video call
Smartphone
3G
Bluetooth
Mobile text and data ...
Customers Segments
PUBLIC
SAFETY
UTILITIES

TELECOM OPERATORS

TRANSPORT

HANDSET &
DEVICES
TV & MEDIA

Strengthen
Market ...
Mobile traffic growth

10x

20
18
16
14

Growth in mobile data traffic between 2013
and 2019 (monthly ExaBytes)

12
10
8
6...
By 2018…

850 M
PCs & Tablets

3.3 BN
Smartphone
Subscriptions

6.5 BN
Mobile broadband
Subscriptions

9.3 BN

Mobile Subs...
To 2020…

+
+

Ericsson Internal | 2014-02-13 | Page 9

50
Billion
Connected
Devices
Networked
society
MOBILITY

+
BROADBAND

+

CLOUD

Everything that benefits from being connected
will be connected
Ericsso...
Athlone

Ericsson
Ireland

Dublin
What do we do in Athlone?

Ericsson Research and
Development
•Athlone is now the global HQ
for development of Ericsson’s
O...
What do we do in Dublin?

Ericsson Ireland Customer
Unit− Supporting Irish
Customers. Ireland is an
innovative market. Our...
Services Delivered from
Ireland

Ericsson Internal | 2014-02-13 | Page 15
ERICSSON IRELAND
CUSTOMERS
Customers
Access Networks
Core Networks
Communication
Services

IP Transmission
Network modernization
Revenue Management

...
Nationalities
› 61 Nationalities in Ericsson Ireland overall
› Top 5 nationalities after Irish
– 1st Indian
– 2nd British
...
The Life of a
Ericsson
Customer
Project
manager
Lorcan Duffy
A little about me…

Lorcan Duffy
Head of Project Management
Office (PMO) Region Western &
Central Europe
.

Early Ericsson...
Where have I been?

> 6 months

< 6 months

Ericsson Internal | 2014-02-13 | Page 21
Our CPM’s….Who are they?
Competence Required
I Work in towards our
customer leading
projects

These Projects
normally rang...
Props

An Ericsson Project
Management Methodology
based on PMI (Project
Management Institute)
Ericsson Internal | 2014-02-...
Human Perspective
Project Culture
Attitudes

Teams

Alignment

Leaders

Commitment

Respect

Involvement

Common
Roles
and...
Business Perspective
The Customer

Project Portfolio

Project

Program

Ericsson Internal | 2014-02-13 | Page 25
Q&A
Ericsson Internal | 2014-02-13 | Page 26
career paths Service delivery Customer
Project Manager
Job Stages
1

2

3

4

5

6

7

8

9

Solution Architect
Customer P...
Embrace change
Consumers
Business
A redefinition of
the business
environment

Ericsson Internal | 2014-02-13 | Page 31

Ra...
Life of a CPM
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Life of a CPM

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ERICSSON THE COMPANY
ERICSSON IRELAND
THE LIFE OF A CPM

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Life of a CPM

  1. 1. This is Ericsson
  2. 2. AGENDA AGENDA ERICSSON THE COMPANY ERICSSON IRELAND THE LIFE OF A CPM QUESTIONS Ericsson Internal | 2014-02-13 | Page 2
  3. 3. Ericsson The company & Strategy Ericsson Internal | 2014-02-13 | Page 3
  4. 4. At a glance 114,000 180 employees countries 3.7 bn 33,000 Euro invested in R&D granted patents 40% 26 bN mobile traffic runs through networks built by us 1 bN subscribers on networks managed by us Ericsson Internal | 2014-02-13 | Page 4 #1 MOBILE INFRASTRUCTURE OPERATIONS & BUSINESS SUPPORT SOLUTIONS SERVICES TV & MEDIA DELIVERY Euro in annual revenue 1,500 consulting and systems integrations projects yearly Source: Ericsson Annual Report 2012
  5. 5. Impact on society Communication Is a basic Human need 4G Mobile video call Smartphone 3G Bluetooth Mobile text and data system First mobile designed Automatic call switching system Morse code 1800 Ericsson was founded Signal lamps 1850 Ericsson Internal | 2014-02-13 | Page 5 1900 1950 2000 2020
  6. 6. Customers Segments PUBLIC SAFETY UTILITIES TELECOM OPERATORS TRANSPORT HANDSET & DEVICES TV & MEDIA Strengthen Market Leadership Ericsson Internal | 2014-02-13 | Page 6 Explore Emerging Opportunities
  7. 7. Mobile traffic growth 10x 20 18 16 14 Growth in mobile data traffic between 2013 and 2019 (monthly ExaBytes) 12 10 8 6 Data: mobile PCs, tablets and mobile routers 4 Data: mobile phones 2 Voice 0 Source: November 2013 Mobility Report Ericsson Internal | 2014-02-13 | Page 7 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
  8. 8. By 2018… 850 M PCs & Tablets 3.3 BN Smartphone Subscriptions 6.5 BN Mobile broadband Subscriptions 9.3 BN Mobile Subscriptions
  9. 9. To 2020… + + Ericsson Internal | 2014-02-13 | Page 9 50 Billion Connected Devices
  10. 10. Networked society MOBILITY + BROADBAND + CLOUD Everything that benefits from being connected will be connected Ericsson Internal | 2014-02-13 | Page 11
  11. 11. Athlone Ericsson Ireland Dublin
  12. 12. What do we do in Athlone? Ericsson Research and Development •Athlone is now the global HQ for development of Ericsson’s OSS – one of our Flagship solutions. •OSS is now a strategic business growth area for Ericsson. •~ 850 employees in Athlone
  13. 13. What do we do in Dublin? Ericsson Ireland Customer Unit− Supporting Irish Customers. Ireland is an innovative market. Our customers are perceived within Ericsson as ‘early adopters’. Ericsson Global Services − Supporting delivery to local Customers but also providing expert resources to customers across our region and globally.
  14. 14. Services Delivered from Ireland Ericsson Internal | 2014-02-13 | Page 15
  15. 15. ERICSSON IRELAND CUSTOMERS
  16. 16. Customers Access Networks Core Networks Communication Services IP Transmission Network modernization Revenue Management Network BSS, Charging & mediation Transformation OSS systems MVNE services Customer Experience management OSS/BSS Programme management Network rollout services Consultancy services Professional Services Education services Managed Services Ericsson Internal | 2014-02-13 | Page 17
  17. 17. Nationalities › 61 Nationalities in Ericsson Ireland overall › Top 5 nationalities after Irish – 1st Indian – 2nd British – 3rd Chinese – 4th Pakistani – 5th Spanish › Breakdown by continent: Continent Europe Asia Africa S. America N. America Australia / Oceania Ericsson Internal | 2014-02-13 | Page 18 Total 85.1% 11.8% 1.7% 0.6% 0.4% 0.3%
  18. 18. The Life of a Ericsson Customer Project manager Lorcan Duffy
  19. 19. A little about me… Lorcan Duffy Head of Project Management Office (PMO) Region Western & Central Europe . Early Ericsson Career: •First started off living in Sweden for 1 year in Sales Support •Afterwards, became a Project Manager in-towards our Customers in Europe traveling extensively Ericsson Internal | 2014-02-13 | Page 20 Background: •From Monaghan Ireland •Studied Management & Planning in the UK •Joined Ericsson in 2000 •Early Ericsson Career in Product & Project Management Since 2007 •First Line Management positions in Johannesburg (Resp. for 60 Engineers) •Returned to Ireland in 2010 as a Line Manager in Ericsson Athlone (40 Employees) •PMO Head In Dublin 2013
  20. 20. Where have I been? > 6 months < 6 months Ericsson Internal | 2014-02-13 | Page 21
  21. 21. Our CPM’s….Who are they? Competence Required I Work in towards our customer leading projects These Projects normally range from 2 months to 18 months I’m ultimately responsible for making sure they are completed successfully. Ericsson Internal | 2014-02-13 | Page 22 • • • • Leadership Know how Projects are run Knows the Industry Get things done with regard to: • • • • On Time On Budget Agreed Scope Quality I provide value to our customers *) Digital workplace maturity assessment Ericsson, Q4-2011
  22. 22. Props An Ericsson Project Management Methodology based on PMI (Project Management Institute) Ericsson Internal | 2014-02-13 | Page 23
  23. 23. Human Perspective Project Culture Attitudes Teams Alignment Leaders Commitment Respect Involvement Common Roles and Processes Ericsson Internal | 2014-02-13 | Page 24 Confidence Individuals Common Terminology
  24. 24. Business Perspective The Customer Project Portfolio Project Program Ericsson Internal | 2014-02-13 | Page 25
  25. 25. Q&A Ericsson Internal | 2014-02-13 | Page 26
  26. 26. career paths Service delivery Customer Project Manager Job Stages 1 2 3 4 5 6 7 8 9 Solution Architect Customer Project Manager CSI Program Director Implementation Coordinator Implementation Management Customer Operations Mgr Project Support Staff (PSS) Project Support Professional (PSP) Service Delivery Manager Support Engineer E/// Delivery Mgr MSCOO To “Possible career ways” Arrow positions do not indicate stages recommended for the career change. Ericsson Internal | 2014-02-13 | Page 30 From *) PSS: Project Admin, stage 3-4; Project Planner, stage 4-5; Project Quality Mgr, stage 5-6
  27. 27. Embrace change Consumers Business A redefinition of the business environment Ericsson Internal | 2014-02-13 | Page 31 Rapid evolution of behavior, service and connectivity expectations Technology Increasing service, network, data complexity

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