Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Process Improvement 101 Presented by Bill Barnes http://www.linkedin.com/in/billbarnesmim
The Story of the Newly Weds <ul><li>Husband </li></ul><ul><li>Wife </li></ul><ul><li>The Roast </li></ul>
Why  Process Improvement <ul><li>An easy way to demonstrate value </li></ul><ul><li>Allows you to focus on what is working...
Process Mapping <ul><li>Most efficient way to understand whole process </li></ul><ul><li>Permits you to demonstrate you un...
Process Mapping Example
Tools To Create Process Maps <ul><li>Visio </li></ul><ul><li>Excel </li></ul><ul><li>PowerPoint </li></ul><ul><li>Word </l...
Getting a Baseline <ul><li>Need to determine the follow for current process </li></ul><ul><ul><li>How long? </li></ul></ul...
Most Important Question <ul><li>Process maps make it easy to ask why something is done a particular way. </li></ul><ul><li...
Examine Process Map <ul><li>If your lucky, an examination of the process map will show you some easy ways to save time, mo...
The Key <ul><li>Review the process map and ask why.  </li></ul><ul><li>Review the process from beginning to end that you a...
More Keys <ul><li>Process Improvement is not a one time thing. </li></ul><ul><li>Process should be reviewed regularly to s...
Benchmarking <ul><li>A concept taught in Six Sigma is benchmarking.  This is the concept of looking at other organizations...
Always Be Questioning <ul><li>Never accept the status quo as the best in can be </li></ul><ul><li>Always seek incremental ...
Six Sigma Overview <ul><li>D – Define </li></ul><ul><li>M – Measure </li></ul><ul><li>A – Analyze </li></ul><ul><li>I – Im...
Define <ul><li>Project Charter </li></ul><ul><li>Project Management </li></ul><ul><li>Process Definition </li></ul><ul><li...
Measure <ul><li>Identify Measures </li></ul><ul><li>Data Collection </li></ul><ul><li>Describe and Display Data </li></ul>...
Analyze <ul><li>Root Cause Analysis </li></ul><ul><li>Lean Process Analysis </li></ul><ul><li>Graphical Data Analysis </li...
Improve <ul><li>Identify and Select Solutions </li></ul><ul><li>Financial Impact of Solutions </li></ul><ul><li>Risk Plann...
Control <ul><li>Process Control </li></ul><ul><li>Response Plan </li></ul><ul><li>Project Documentation </li></ul>
Case Studies
Q&A
Upcoming SlideShare
Loading in …5
×

Process Improvement 101

1,088 views

Published on

  • Be the first to comment

  • Be the first to like this

Process Improvement 101

  1. 1. Process Improvement 101 Presented by Bill Barnes http://www.linkedin.com/in/billbarnesmim
  2. 2. The Story of the Newly Weds <ul><li>Husband </li></ul><ul><li>Wife </li></ul><ul><li>The Roast </li></ul>
  3. 3. Why Process Improvement <ul><li>An easy way to demonstrate value </li></ul><ul><li>Allows you to focus on what is working well </li></ul><ul><li>Way to distinguish self from others </li></ul><ul><li>Changes focus from problem to opportunity </li></ul>
  4. 4. Process Mapping <ul><li>Most efficient way to understand whole process </li></ul><ul><li>Permits you to demonstrate you understand whole process </li></ul>
  5. 5. Process Mapping Example
  6. 6. Tools To Create Process Maps <ul><li>Visio </li></ul><ul><li>Excel </li></ul><ul><li>PowerPoint </li></ul><ul><li>Word </li></ul><ul><li>Google’s drawing tool </li></ul><ul><li>Dia for Windows </li></ul><ul><li>Paper and Pencil </li></ul><ul><li>Video Camera </li></ul>
  7. 7. Getting a Baseline <ul><li>Need to determine the follow for current process </li></ul><ul><ul><li>How long? </li></ul></ul><ul><ul><li>How much? </li></ul></ul><ul><ul><li>How good? </li></ul></ul>
  8. 8. Most Important Question <ul><li>Process maps make it easy to ask why something is done a particular way. </li></ul><ul><li>The most important question throughout process improvement is </li></ul><ul><li>WHY? </li></ul>
  9. 9. Examine Process Map <ul><li>If your lucky, an examination of the process map will show you some easy ways to save time, money, or reduce errors. </li></ul><ul><li>If you can get some data even better, but that is outside the scope of this course and going more into one of the methodologies such as Lean Six Sigma </li></ul>
  10. 10. The Key <ul><li>Review the process map and ask why. </li></ul><ul><li>Review the process from beginning to end that you are trying to improve </li></ul><ul><li>Remember sometimes Process Improvement is not the answer </li></ul><ul><ul><li>Ferrari will let you get to work a little faster but </li></ul></ul><ul><ul><li>Still have to follow traffic laws </li></ul></ul>
  11. 11. More Keys <ul><li>Process Improvement is not a one time thing. </li></ul><ul><li>Process should be reviewed regularly to see if things can be made better or more effective. </li></ul>
  12. 12. Benchmarking <ul><li>A concept taught in Six Sigma is benchmarking. This is the concept of looking at other organizations that may be in a different industry but does a similar process. </li></ul><ul><ul><li>Southwest Airlies and Indy Pit Crews </li></ul></ul>
  13. 13. Always Be Questioning <ul><li>Never accept the status quo as the best in can be </li></ul><ul><li>Always seek incremental improvements </li></ul><ul><li>If you want to learn more about process improvement, there are a variety of courses out there such as Lean Six Sigma. </li></ul>
  14. 14. Six Sigma Overview <ul><li>D – Define </li></ul><ul><li>M – Measure </li></ul><ul><li>A – Analyze </li></ul><ul><li>I – Improve </li></ul><ul><li>C - Control </li></ul>
  15. 15. Define <ul><li>Project Charter </li></ul><ul><li>Project Management </li></ul><ul><li>Process Definition </li></ul><ul><li>Stakeholder Management </li></ul><ul><li>Voice of Customer </li></ul>
  16. 16. Measure <ul><li>Identify Measures </li></ul><ul><li>Data Collection </li></ul><ul><li>Describe and Display Data </li></ul><ul><li>Baseline Performance </li></ul><ul><li>Quick Win Identification </li></ul>
  17. 17. Analyze <ul><li>Root Cause Analysis </li></ul><ul><li>Lean Process Analysis </li></ul><ul><li>Graphical Data Analysis </li></ul><ul><li>Statistical Data Analysis </li></ul><ul><li>Root Cause Identified </li></ul><ul><li>Quick Win Identification </li></ul>
  18. 18. Improve <ul><li>Identify and Select Solutions </li></ul><ul><li>Financial Impact of Solutions </li></ul><ul><li>Risk Planning and Testing </li></ul><ul><li>Implement Solutions </li></ul>
  19. 19. Control <ul><li>Process Control </li></ul><ul><li>Response Plan </li></ul><ul><li>Project Documentation </li></ul>
  20. 20. Case Studies
  21. 21. Q&A

×