Remote monitoring and service tool for Digital Cinema

1. Get connected, anywhere
© 2010 Barco
Tom Bert – Product Marketing Manager
Page 1 Tom.Bert@barco.com

2. A day in the life of digital cinema service
“My screen is black!”
“My screen is black!”
“I understand that you have an urgent intervention,
“I understand that you have an urgent intervention,
but we have no seats available on any flight tomorrow”
but we have no seats available on any flight tomorrow”
“Why doesn’t my setup work anymore:
“Why doesn’t my setup work anymore:
your guy was here yesterday to do aasoftware upgrade?”
your guy was here yesterday to do software upgrade?”
“I hate digital: my 35mm projector worked for 20y
“I hate digital: my 35mm projector worked for 20y
without any major problems”
without any major problems”
“We’ll come back tomorrow. Hopefully the spare
“We’ll come back tomorrow. Hopefully the spare
part gets here in time”
part gets here in time”
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3. Remote service
What it comes down to: enabling users to connect to devices in the field.
– real time: up-to-date information on device performance, status, …
– automatic: the device can initiate a transfer of data itself.
– remote: anywhere and anytime
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4. Remote service: best practices
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5. WIIFM: service provider
Higher service efficiency: Higher number of first time New service revenue opportunities:
perform new tasks and fixes: remote diagnosis and e.g. bill service on the actually
speed up existing ones. preparation of the repair. consumed time, resources and
equipment
Visibility into asset performance: instantly check Pro-active maintenance: predict component Prove SLA-compliance: objective evidence of
the status of every device, accurate info on the failures and do preventive maintenance to
interventions, actions, uptime, …
as-is situation increase uptime
Enforce service workflow: tuned to cinema service, Security and traceability: of data and actions, with log files
existing tools integrated per user and per unit
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6. WIIFM: integrator
Combined overview: Global access and control: Strategic tool: Clear overview on
All your equipment Central management with the installed base for improved
in one dashboard minimum effort sales planning
Easy-to-use: Fast setup and Always-on: Optimum asset management Prove SLA-compliance: objective and
minimal configuration from anywhere, at any time accurate data
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7. WIIFM: exhibitor
System uptime: preventing Ease of mind: your equipment Guaranteed updates: products are
failures, being able to react is being looked after carefully running the latest and compatible
quicker, faster problem 24x7 software versions.
resolution, …
OPEX/TCOS: Less on-site Accuracy of maintenance and licenses: Specialised reporting: both retro-active (How am I
personnel required from periodic maintenance to in line with performing?) and pro-active (What should I plan
actual usage for?)
Security: no need to bring laptop into the theatre, less Problem follow-up: portal access to follow-up, “over the
unauthorised personnel walking around site. shoulder” training, …
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8. CineCare Web
Guaranteed data and connection security
Secure
Get more out of your information
Intelligent Adding devices
Scalable without adding complexity
Access to all your data Tuned to cinema
Support for multiple brands
Open Easy-to-use requirements and use cases
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9. Open Scalable System layout
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10. Secure Security: no changes to existing settings
 Plug&play:
– Communication over https-port (cfr. online banking)
– Browser = only application needed to use
– No need to change security settings
 Guaranteed security
– Outbound-only trigger
– Data encryption with 256-bit key
 No VPN or Modem Needed
– No public IP address on your network
– Support for LAN
– No costly and unmanageable VPN
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11. Scalable Easy-to-use Setup in 5 easy steps
1. Install gateway PC
 Standard windows machine is OK
 You decide, you control
 Barco can advise and assist
1. Connect DC equipment to your LAN
 Standard SNMP is used to communicate
 Minimal bandwidth requirements
1. Install agent on gateway PC
 Lightweight application
 Auto-detects connected devices and server
1. Identify devices
 Location (address, auditorium,…)
 Contact (FSE, Local admin,…)
1. START!
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12. Open Intelligent Dashboard Helpdesk Team of helpdesk engineers, operating
the applications and dashboard wall;
  including ticket handling system
Business specific applications How the business intelligence is brought
to the end user, customisation,
  interfacing with existing applications,
…
Business Intelligence Extra level of intelligence that can be
extracted from the data, configuration
  management, correlation, reporting, …
Storing and structuring data Where and how the data is stored,
uptime, accessibility, API
  opportunities,…
Secure communication How the data from the device travels
across the internet, security levels,
  bidirectionality, latency, bandwidth, …
Device interface How the device interfaces with the
agent, supported protocols, amount of
available data, …
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13. Demo
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14. Service provider view
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15. Exhibitor View
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16. Theatre View
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17. Device view
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18. Device view – Projector toolbox
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19. Device view – Server toolbox
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20. FAQ
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21. Practicalities
 What does Barco supply?
– CineCare Web is a pure Web software: you login to a webpage and off you go!
 Who foresees the gateway PC?
– Your choice to introduce specific PC or re-use existing one
 What are the requirements on the gateway PC?
– You define availability, accessibility and uptime in line with your service contract
 How many gateway PC’s do I need?
– 1 per site (or one per LAN if multiple sites are connected)
 Is all data automatically captured?
– All technical data is, Customer information and Theater information is entered during registration
 How does the license model work?
– You pay a fee per connected device per quarter
 Who can access the system?
– A set of logins comes with the standard package, more can be ordered
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22. Process
One time
One time
Recurring
Recurring
Special introduction pricing!
Special introduction pricing!
Page 22 Sign up before Dec 31st, 2012
Sign up before Dec 31st, 2012
and get free activation!
and get free activation!

23. Q&A
Please use the chat function in the webinar
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