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Lessons learned creating a virtual personality - Botscamp - Ondrisek

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Creating a chatbot is only 50% programming. The other half is designing a sparkling personality people love talking to. In this talk Barbara Ondrisek shares her insights on UX topics.

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Lessons learned creating a virtual personality - Botscamp - Ondrisek

  1. 1. @electrobabe Lessons learned creating a virtual personality
  2. 2. 7.12.16 BotsCamp @electrobabe7.12.16 Background
  3. 3. 7.12.16 BotsCamp @electrobabe Chatbots
  4. 4. 7.12.16 7.12.16 BotsCamp @electrobabe Mica, the Hipster Cat Bot
  5. 5. 7.12.16 7.12.16 BotsCamp @electrobabe Talk to me!
  6. 6. 7.12.16 BotsCamp @electrobabe7.12.16 Tell me more about your father!
  7. 7. 7.12.16 BotsCamp @electrobabe Add value – add character
  8. 8. 7.12.16 7.12.16 BotsCamp @electrobabe It's the Tone That Makes The Music
  9. 9. 7.12.16 7.12.16 BotsCamp @electrobabe Emotional reactions to conversations to bots
  10. 10. 7.12.16 BotsCamp @electrobabe What could possibly go wrong?
  11. 11. 7.12.16 7.12.16 BotsCamp @electrobabe Key Learnings <3 ● Be positive, be funny, be unique ● Respond to all types of input ● Learn and adapt continuously ● Use analysis tools ● Respond to rude behavior
  12. 12. 7.12.16 7.12.16 BotsCamp @electrobabe Key Learnings (cont.) ● No common standards! (yet) ● Add Easter Eggs ● NEVER pretend to be a human ● Be very careful how often, when and how to notify users
  13. 13. 7.12.16 7.12.16 BotsCamp @electrobabe

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