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Glasgow City Council Telecare Presentation 1 st  June 2011
Contact Details <ul><li>James Jordan </li></ul><ul><li>Resource Worker </li></ul><ul><li>Social Work Adult Services </li><...
What is telecare? <ul><li>‘ Telecare is the remote or enhanced delivery of care services to people in their own home or a ...
What does telecare consist of? <ul><li>Basic telecare system: </li></ul><ul><li>Alarm Unit </li></ul><ul><li>Pendant </li>...
Basic Alarm System <ul><li>Usually connected to Cordia’s Direct Response Centre. </li></ul><ul><li>Alternatively can be co...
Additional Telecare Devices <ul><li>Operate through basic alarm unit. </li></ul><ul><li>Tend to be ‘risk specific’ – for e...
Points to consider when referring <ul><li>Telecare does not replace people as a support network is required for the equipm...
Examples of ‘Extra’ or ‘peripheral’ devices <ul><li>Falls Detector </li></ul><ul><li>Worn on an item of clothing on client...
Seizure Sensor <ul><li>Placed on client’s bed </li></ul><ul><li>Alerts carer in the event of a seizure </li></ul><ul><li>T...
Property Exit Sensor <ul><li>Used to support people who vacate their home at night and who have limited risk awareness. </...
Bed Occupancy Sensor <ul><li>Useful as a means of reducing a number of risks within the home. </li></ul><ul><li>Placed und...
Enuresis Sensor <ul><li>Useful for people who are incontinent. </li></ul><ul><li>Placed between sheet and mattress. </li><...
Glasgow City Council’s Telecare Service <ul><li>Since late 1980s Glasgow City Council has supported a number of vulnerable...
Glasgow City Council’s Telecare Service Contd. <ul><li>In the last 2 years approximately 150 extra telecare devices have b...
Cordia’s Direct Response Service Centre. <ul><li>Cordia’s Direct Response Service Centre provides a 24 hour call handling ...
Referral Process <ul><li>Anyone can apply for the basic telecare system at present, including prospective service users, p...
Future of GCC’s Telecare Service <ul><li>Ongoing training for frontline staff </li></ul><ul><li>Development of assessor’s ...
Further Information on Telecare <ul><li>GCC’s main equipment supplier: </li></ul><ul><li>www.tunstall.co.uk </li></ul><ul>...
<ul><li>Thank You </li></ul><ul><li>Any Questions? </li></ul>
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Telecare presentation 1 6-11 james jordan

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Telecare presentation 1 6-11 james jordan

  1. 1. Glasgow City Council Telecare Presentation 1 st June 2011
  2. 2. Contact Details <ul><li>James Jordan </li></ul><ul><li>Resource Worker </li></ul><ul><li>Social Work Adult Services </li></ul><ul><li>Telephone: 0141 276 5646 </li></ul><ul><li>E-Mail: [email_address] </li></ul>
  3. 3. What is telecare? <ul><li>‘ Telecare is the remote or enhanced delivery of care services to people in their own home or a community setting by means of telecommunications and computerised services’ (Joint Improvement Team, 2011). </li></ul><ul><li>Telecare can be defined simply as devices which enable a person to summon assistance (‘care’) remotely via technology (‘tele’). </li></ul>
  4. 4. What does telecare consist of? <ul><li>Basic telecare system: </li></ul><ul><li>Alarm Unit </li></ul><ul><li>Pendant </li></ul><ul><li>Smoke Alarm </li></ul>
  5. 5. Basic Alarm System <ul><li>Usually connected to Cordia’s Direct Response Centre. </li></ul><ul><li>Alternatively can be connected to a family member or carer for more personalised support. </li></ul><ul><li>Used to provide support in a generalised manner. </li></ul>Alarm Unit Pendant Smoke Alarm
  6. 6. Additional Telecare Devices <ul><li>Operate through basic alarm unit. </li></ul><ul><li>Tend to be ‘risk specific’ – for example seizure sensors are used to alert carers in the event of a seizure and exit sensors are used to raise an alert when a person is exiting the property. </li></ul>
  7. 7. Points to consider when referring <ul><li>Telecare does not replace people as a support network is required for the equipment to be effective. </li></ul><ul><li>Does the person have a landline telephone? </li></ul><ul><li>Is someone able to answer and respond to alerts if required? </li></ul><ul><li>For ‘extra’ or ‘peripheral’ telecare devices the service user requires a family member to respond to and answer calls </li></ul><ul><li>Ethical Issues </li></ul>
  8. 8. Examples of ‘Extra’ or ‘peripheral’ devices <ul><li>Falls Detector </li></ul><ul><li>Worn on an item of clothing on client’s waist </li></ul><ul><li>Point to consider, is client willing to fit and wear the device? </li></ul>
  9. 9. Seizure Sensor <ul><li>Placed on client’s bed </li></ul><ul><li>Alerts carer in the event of a seizure </li></ul><ul><li>There are over 50 different types of seizures, seizure sensor is used specifically for tonic clonic seizures. </li></ul>
  10. 10. Property Exit Sensor <ul><li>Used to support people who vacate their home at night and who have limited risk awareness. </li></ul><ul><li>Consists of a movement sensor placed in person’s hallway and door contacts. </li></ul><ul><li>Time Settings. </li></ul>
  11. 11. Bed Occupancy Sensor <ul><li>Useful as a means of reducing a number of risks within the home. </li></ul><ul><li>Placed underneath the person’s mattress. </li></ul><ul><li>Alerts carer when person gets out of bed. </li></ul><ul><li>Time settings. </li></ul>
  12. 12. Enuresis Sensor <ul><li>Useful for people who are incontinent. </li></ul><ul><li>Placed between sheet and mattress. </li></ul><ul><li>Promotes dignity and is less intrusive than a carer constantly checking client during the night. </li></ul>
  13. 13. Glasgow City Council’s Telecare Service <ul><li>Since late 1980s Glasgow City Council has supported a number of vulnerable people in their homes via telecare. </li></ul><ul><li>15,000 people have a basic telecare package or ‘community alarm’. </li></ul><ul><li>3,000 people have an ‘enhanced’ telecare package which consists of a movement sensor added to the ‘community alarm’ system. </li></ul><ul><li>Generally, as with most other authorities, the main client group has been older people, but this will gradually change with the introduction of Self Directed Support and other initiatives such as ‘personalisation’. </li></ul>
  14. 14. Glasgow City Council’s Telecare Service Contd. <ul><li>In the last 2 years approximately 150 extra telecare devices have been installed to support people in their own homes. </li></ul><ul><li>The expansion of the service has been limited to an extent due to other factors (e.g. modernisation programme involving 10,000 people). </li></ul>
  15. 15. Cordia’s Direct Response Service Centre. <ul><li>Cordia’s Direct Response Service Centre provides a 24 hour call handling and response service. </li></ul><ul><li>Generally, the basic community alarm alerts are directed to Cordia’s call handling centre. A smaller number of supported living providers and family receive alerts from service users. </li></ul><ul><li>The service answers and responds to a large number of emergency calls each month. </li></ul><ul><li>In December 2010 the centre handled 52,777 emergency calls and made 780 home visits. </li></ul>
  16. 16. Referral Process <ul><li>Anyone can apply for the basic telecare system at present, including prospective service users, professionals and friends and family. </li></ul><ul><li>At present Social Workers and OTs refer for ‘extra’ telecare devices. </li></ul><ul><li>Prospective service users are unable to refer for ‘extra’ telecare devices themselves. </li></ul>
  17. 17. Future of GCC’s Telecare Service <ul><li>Ongoing training for frontline staff </li></ul><ul><li>Development of assessor’s guide </li></ul><ul><li>Assessment Tools (lifestyle monitoring) </li></ul>
  18. 18. Further Information on Telecare <ul><li>GCC’s main equipment supplier: </li></ul><ul><li>www.tunstall.co.uk </li></ul><ul><li>Joint Improvement Team’s Practice Guides: </li></ul><ul><li>www.jitscotland.org.uk/publications-1/telecare/ </li></ul><ul><li>Telecare database which is particularly useful for families/service users who want to purchase equipment privately: </li></ul><ul><li>www.alvoution.co.uk </li></ul>
  19. 19. <ul><li>Thank You </li></ul><ul><li>Any Questions? </li></ul>

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