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Case Study: Banyan Hills Technologies enables IoT solution for Franchise Entertainment Group

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Customer Case Study: Banyan Hills Technologies (Banyan) and Franchise Entertainment Group (FEG) have a strong, solid partnership. We’ve been together since the start. Banyan set up a DVD rental kiosk solution for deployment within Australia and customized the solution for their market, integrated new EMV-compliant hardware and gateway for payments, set up the supporting infrastructure, and trained the FEG team on how to run a kiosk-based solution. Today our IoT platform Canopy, is the backbone of their business enabling FEG to monitor, manage and operate their entire network of rental kiosks. 

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Case Study: Banyan Hills Technologies enables IoT solution for Franchise Entertainment Group

  1. 1. CUSTOMER STORY Franchise Entertainment Group
  2. 2. & CUSTOMER STORY That’s business at its best. AND Enabling a multichannel strategy with an online and DVD rental kiosk solution
  3. 3. Executive Summary The Problem FEG engaged with Banyan as a trusted partner and work began immediately for setting up the existing solution for deployment within Australia. Banyan Hills Technologies (Banyan) and Franchise Entertainment Group (FEG) have a strong, solid partnership. We’ve been together since the start of Banyan. We set up a DVD rental kiosk solution for deployment within Australia and customized the solution for their market, integrated new EMV-compliant hardware and gateway for payments, set up the supporting infrastructure, and trained the FEG team on how to run a kiosk-based solution. Today our IoT platform CanopyTM, is the backbone of their business enabling FEG to monitor, manage and operate their entire network of rental kiosks. FEG operated a set of franchised, movie rental brick-and-mortar stores. They realized that the future of movie renting in Australia would quickly follow the shift happening in the United States, moving away from brick-and-mortar to the kiosk-based business model. After acquiring a set of surplus kiosks in the United States after the RedBox buyout of NCR’s Blockbuster Express unit, the FEG team needed to engage with an organization that could deploy, manage, monitor, and operate the necessary software and infrastructure required to deploy such a solution. How we helped Scale and Maintenance: We continue to own the development, operations, and support functions for the organization as the aggressive kiosk roll-out progresses. Payment Processing: Banyan led the team through PCI compliance certification, cloud enablement, and web/mobile platform development for reserving online. Consolidation and Optimization We put two very disparate sets of kiosk hardware onto one software solution that operates both the kiosk user experience and the back-office functions.
  4. 4. The Results Scale and Maintenance: FEG’s technology and organization is able to maintain business continuity while supporting the rapid roll-out of the kiosks across the region. Banyan will continue to help scale the deployment, and maintain high-levels availability for ongoing growth. Payment Processing: FEG’s payment processing solution is fully compliant with PCI standards and the team has been trained on processes that will enable them to support evolving requirements to maintain their certification. Additionally, they have a complete multichannel strategy that enables customers to reserve movies online or from their mobile device. Consolidation and Optimization. FEG was able to reduce labor costs for supporting the solution and service their franchisees more consistently through the consolidation onto a software solution that operates the kiosk user experience and the back-office functions. IT infrastructure costs saving Reduction in service calls 15% Labor costs saving Satisfied PCI & EMV 3X Kiosk expansion (Software & Hardware) Per Machine / Per Year Inventory fraud costs reduction 30% through real-time visibility capabilities and RFID tags for inventory
  5. 5. ENHANCED KIOSK MONITORING CAPABILITIES With Canopy, FEG can manage their kiosks, customers, inventory, and transactions through a personalized online portal. Canopy provides reporting for corporate and franchisee personnel. FEG can remotely monitor and manage their fleet of kiosks to detect hardware, software or network failures and resolved issues to prevent revenue decline and maintain customer satisfaction. Canopy allows operators to run remote software updates on the kiosks to ensure the fleet is always up to date and consistent with the latest versions of code. Multi-tenant(partner) web-based portal Rich device instrumentation (Leaf) and monitoring and real-time reporting Inventory management Marketing and promotions Reporting and analytics Software distribution
  6. 6. Canopy’s edge agent, Leaf, handles device-level integration with the cloud. Leaf solves difficult problems of software provisioning, secure messaging, data synchronization and unreliable networks. Transaction management Incident management Customer management Inventory management Analytic tools Secure data storage + Leaf Powered by Canopy All essential business services run in the cloud How Canopy Works WITH A VENDING KIOSK Movie Rental Kiosks 1,000
  7. 7. Future Plans Next up Canopy will continue to serve as the primary IoT platform for the FEG to help monitor, manage and monetize their network of kiosks. New features like an integrated incident management solution for all customer, partner and kiosk issues that arise will provide full visibility into any issues that are being tracked for the network of kiosks in one central location. Future Plans FEG will be able to leverage Canopy’s expanding feature set including predictive analytics. This will allow them to diagnose and investigate the possibility of a failure before it occurs and take proactive measures to remedy the situation. Other features like, campaign management will allow them to target their customer base with relevant marketing material, advertising and promotions utilizing the secondary display on the kiosk to drive new revenue and increase customer loyalty.
  8. 8. Check us out at Follow us on www.banyanhills.com Learn More…

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