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Wipro - ITaaS architecture - February 2012


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Wipro - ITaaS architecture - February 2012

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Wipro - ITaaS architecture - February 2012

  1. 1. 1EMC CONFIDENTIAL—INTERNAL USE ONLY 1 ITaaS Information Technology as a Service ITaaS Architecture Overview
  2. 2. 2EMC CONFIDENTIAL—INTERNAL USE ONLY 2 ITaaS Relationship ITaaS Service Catalogue & Provisioning Service Orchestration Service Management Relationship : CRs, Chat, Collaboration Support: Incident (New, Update, Delete) Reports : Request Status, roadmap, cost, time Customer Care: Security : SSO Authentication : LDAP, Roles Request: Service (New, Update) Knowledge : Documentation Product | XaaS Service Product Self Service Product Support Search NGOE-Search HP-Autonomy
  3. 3. 3EMC CONFIDENTIAL—INTERNAL USE ONLY 3 Portal Web ServicesRule Engine Integration Service Catalogue & Provisioning Attribution Input Data Provisioning Rules Tasks Event Configure Tasks and Events Set Attributes Set Rules Relationship & Design Catalogue Event Handler Architecture View Application View User View
  4. 4. 4EMC CONFIDENTIAL—INTERNAL USE ONLY 4 Portal Web Services Common Integration Cloud Service Management NGOE App SalesForce.c om Apps on Cloud foundry Incident Management Request Management Config Management Reporting Knowledge Management Amazon Architecture View Application View User View Change Management Asset Management Problem Management Event Management
  5. 5. 5EMC CONFIDENTIAL—INTERNAL USE ONLY 5 SaaS PaaSIaaS Others Service Orchestration JMS Web Services CIC ESB Accounting Work Flow Events SLA Effort API Providers Middleware Provisioning & Management
  6. 6. 6EMC CONFIDENTIAL—INTERNAL USE ONLY 6 SaaS Request Flow eLicensing Configuration Service Catalogue & Provisioning System Service Orchestration Service Management ITaaS Portal Service Providers Start Authentication Login EMC User Profile / Contract WS Web Service Call eLicensing Configuration Service Request WS Response Enter Service Attributes Load Provisioning Rules Management Attribution Accounting Schedule Collaboration Product Release Management ELMS NGOE CPQ MA A A M M1Hour 1 Hour 1 Hour 1 Day 1 Day 1 DayStart End End Current Status Approval El Config in CX/DX Setup Parts in ELMS Fully Attribute Parts Unit Test Parts Final Validation Setup Parts in NGOE WS Email / Portal WS-SR EMAIL API EMAIL WS