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Effective listening

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An introduction to effective listening.

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Effective listening

  1. 1. EFFECTIVE LISTENING
  2. 2. EFFECTIVE LISTENING1. Listening Facts2. The Listening Process3. Bad Listening Habits4. Barriers to Effective Listening5. Hearing vs. Listening6. Types of Listening7. Guidelines to Effective Listening
  3. 3. LISTENING FACTS• Most people spend at least 45% of communication time listening• Most people listen to and understand only about a fourth of what is being communicated
  4. 4. LISTENING FACTS• 85% of individuals rate themselves as average or worse listeners• Listening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequently
  5. 5. FIVE-STEP PROCESS OF LISTENING You attach You store You store You reactYou get meaning for for once you’vestimuli to stimuli future future evaluated reference reference the messageRECEIVING UNDERSTANDING REMEMBERING EVALUATING RESPONDING
  6. 6. BAD LISTENING HABITS • Tunes out dry subjects • Tunes out if delivery is poor • Enters into argument • Listening for only the facts
  7. 7. BAD LISTENING HABITS• Takes extensive notes• Fakes attention• Easily distracted• Resists difficult material• Reacts to emotional words
  8. 8. LISTENING IS MORE THAN HEARING• Listening is active; hearing is passive vs• Listening is a skill; hearing is natural• Listening is intermittent; hearing is continuous
  9. 9. Listening implies a choice. You must choose toparticipate in the process of listening.
  10. 10. GUIDELINES FOREFFECTIVE LISTENING Control the Environment Be Alert Be Mentally Prepared Be Emotionally Prepared Judge content, not delivery Provide feedback
  11. 11. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Close doors Be Mentally PreparedTurn off radios, TVs, CD players Move closer to the speaker Be Emotionally Prepared Don’t interrupt Judge content, not delivery Hold your rebuttal Provide feedback Ignore your phone
  12. 12. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be Alert Thinking vs. speed of Be Mentally Prepared someone talkingDifferent semantic codes Be Emotionally Prepared Judge content, not delivery Provide feedback
  13. 13. GUIDELINES FOR EFFECTIVE LISTENING Control the Environment Be AlertSpeaker perceptions Be Mentally Prepared Self-perceptions Personal biases Be Emotionally Prepared Judge content, not delivery Provide feedback
  14. 14. GUIDELINES FOREFFECTIVE LISTENING Control the Environment Be Alert Be Mentally Prepared Be Emotionally Prepared Judge content, not delivery Provide feedback
  15. 15. EFFECTIVE LISTENINGGOOD LISTENERS LISTEN ACTIVELY BY:• Listening for concepts, key ideas, facts• Being able to distinguish between evidence and argument, idea and example, fact and principle• Analyzing key points• Looking for unspoken messages• Keeping an open mind• Asking questions that clarify• Reserving judgment• Taking meaningful notes
  16. 16. THANK YOU! All image licensed under creative commons licenses

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