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Unmetric facebook analysis


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Unmetric facebook analysis

  1. 1. Facebook & Sentiment Analysis: Lessons LearnedFacebook can be another platform to help Sentiment analysis can help identify trends improve customer service and issues affecting the shopping experience Negative Sentiment* 39.3% 35.7% 30.1% 27.4% 20.6% 18.3% 13.3% 10.3% 11.2%Source: unmetric (link: ) *Represents share of posts, excluding admin posts. Source: Balvor LLC Copyright © 2012 Balvor LLC. All Rights Reserved. 1