Staff Tech Training Extended Edition


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how to engage your staff about technology while having a good time. Presented At CIL2008

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  • Announce where slides are in the program book for the Conference. If you don’t do paper, just go to my blog and there will be a slideshare of the presentation up there.
  • Staff Tech Training Extended Edition

    1. 1. Technology Training for Library Staff: Computers In Libraries 2008 Preconference Workshop W9 and Learning Track Session D302 Creativity Works!!
    2. 2. Creating A Technology Petting “Zoo” Facilitating a “learning-by- play” environment for effective technology training Sunday April 6 th /Wednesday April 9 th , 2008
    3. 3. Presented by: Annette Gaskins, Technical Resources Librarian Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 [email_address]
    4. 4. Presented by: Maurice Coleman Technical Trainer Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 im/twitter: baldgeekinmd
    5. 5. About our state We are here
    6. 6. About our system Over 1 mil. Volumes 11 Branches/Two Service Vehicles Almost 4 mil circ Amish, Rural, Farm, Suburban and Urban patrons. For FY 07
    7. 7. Why Petting Zoo? YA Comm . Staff Survey Learning 2.0 High Buy-In Tech Fair/ Petting Zoo
    8. 8. Green Flag <ul><li>Now train all public service staff and most of the support staff in the entire system </li></ul><ul><li>…… ..without interrupting public service. </li></ul>
    9. 9. First Steps.. <ul><li>Get organized & Get help </li></ul><ul><li>Get buy-in & Get excited </li></ul><ul><li>Use the Tools </li></ul>
    10. 10. First Steps – Content What would work? How do we best use their time? How do we make it relate to all?
    11. 11. Content –These Six? Wikis/Open Source – Work Tool Gaming – Part of Collection Streaming Media – Info Source IM/Myspace – Reference Blogging – Expert Knowledge MP3’s/IPods – Patron Use (Audiobooks)
    12. 12. First Steps – Expected Outcomes Introduction and comfort with new stuff Chance to try hands on Meet 23 Things and Learning 2.0 Relate to staff at all levels Emphasize key concepts
    13. 13. First Step – Support <ul><ul><li>Visible Support from Top </li></ul></ul><ul><ul><li>Realistic Scheduling around Fair </li></ul></ul><ul><ul><li>Financial Support </li></ul></ul>
    14. 14. Taking Shape – Timing <ul><li>Hey, we open late on Wednesdays </li></ul><ul><li>One hour lecture- two hour lab </li></ul><ul><li>Class of 36 </li></ul><ul><li>6/6/20 and overlap </li></ul><ul><li>Be aware of time </li></ul>
    15. 15. Taking Shape – People <ul><li>Two For The Show </li></ul><ul><li>Two Trainers (at least) </li></ul><ul><li>Station Masters </li></ul><ul><li>Station Staff </li></ul>
    16. 16. Taking Shape – Even More People Host/Hostesses and 2.0 Registration Geek and Facility Support Partnership with Big Box Store
    17. 17. Taking Shape – Finding People <ul><li>Early Adopters </li></ul><ul><li>“ Techie Types” at all levels </li></ul><ul><li>Pages/Teen/Younger Adult Staff </li></ul>
    18. 18. Taking Shape – Finding People <ul><li>Staff with kids and teens </li></ul><ul><li>Trainers in the system </li></ul><ul><li>The Curious Learner </li></ul>
    19. 19. Taking Shape - Space Adequate size and parking Space to move and hear Electronic Infrastructure Good flow
    20. 22. Preparation - Equipment <ul><ul><li>Computers/Keyboards/Mice </li></ul></ul><ul><ul><li>Projectors </li></ul></ul><ul><ul><li>Projection Surfaces </li></ul></ul><ul><ul><li>Extension Cords and Cables </li></ul></ul>
    21. 24. Preparation - Equipment <ul><ul><li>Internet Connections/Hubs/Routers </li></ul></ul><ul><ul><li>Do a DRY RUN! </li></ul></ul><ul><ul><li>Label, Label, Label </li></ul></ul>
    22. 25. Preparation - Big Day Presentation and Trainee comfort Presentation content Sign, Sign, everywhere a sign Seating Option
    23. 27. Big Day – Scheduling Minds <ul><ul><ul><li>Overlap/Breaks / Lunch </li></ul></ul></ul><ul><ul><ul><li>Minimum/maximum numbers </li></ul></ul></ul><ul><ul><ul><li>Team skills and personalities </li></ul></ul></ul><ul><ul><ul><li>Communicate again and again </li></ul></ul></ul><ul><ul><ul><li>The luxury of the floater </li></ul></ul></ul>
    24. 28. Running the Fair – One Practice and practice some more Do a Full Scale Dry Run Plenty of equipment is good
    25. 29. Running the Fair - Two Sign, Sign, everywhere a sign Patience is a virtue HAVE FUN!!!
    26. 30. Running the Fair – Three The other shoe will drop Learn to let go and let the chips fall Troubleshooters Identified
    27. 31. Running the Fair – Four Tell the people where to go. Tell the people how to get there. Tell them what to do when they get there.
    28. 32. Potholes Change in Technology Equipment and Connections Presentation comfort
    29. 33. Really Big Observation <ul><li>The gaming station drew a lot of interest because it was more fun and exciting, and it served as a break from all the “serious stuff.” </li></ul><ul><li>People occasionally needed to be herded along to the next stop. </li></ul>
    30. 34. Observations <ul><li>Keep people moving </li></ul><ul><li>Blog as you go </li></ul><ul><li>You can’t please all the people all the time </li></ul><ul><li>Handouts </li></ul>
    31. 35. Observations <ul><li>Document the Zoo </li></ul><ul><li>Blog </li></ul><ul><li>Photograph </li></ul><ul><li>Survey </li></ul><ul><li>Anecdotal </li></ul>
    32. 36. Results and Outcomes Introduction and comfort with new stuff. Chance to try hands on. Meet 23 Things and Learning 2.0. Relate to staff at all levels. Emphasize key concepts.
    33. 37. Results and Outcomes <ul><li>New project? New Wiki! </li></ul><ul><li> at the Reference Desk! </li></ul><ul><li>Photo sharing done regularly. </li></ul><ul><li>Blogging for work and personal use. </li></ul>
    34. 38. Results and Outcomes <ul><li>Staff got a break from usual routines. </li></ul><ul><li>Staff got to bond through play. </li></ul><ul><li>Added new technologies to orientation. </li></ul><ul><li>Library has a number of active blogs. </li></ul><ul><li>Higher number of signups for 23 Things. </li></ul>
    35. 39. Results and Outcomes <ul><li>Staff can truly engage patrons about new technology. </li></ul><ul><li>System commitment to using “learning though play”models in other training. </li></ul><ul><li>Commitment to “near future” continued learning about new technologies. </li></ul>
    36. 40. A Taste of the Fair: You too went to the Zoo..
    37. 41. Petting Zoo – The Presentation
    38. 42. Web 2.0 Quick Hits – Digital Media <ul><li>Streaming Media </li></ul><ul><li>Digital Photo Sharing </li></ul>
    39. 43. Web 2.0 Quick Hits - Blogs <ul><li>Creative Tools </li></ul><ul><li>Organizing Tools </li></ul>
    40. 44. Web 2.0 Quick Hits -Collaboration <ul><li>Wikis </li></ul><ul><li>Open Source </li></ul>
    41. 45. Knowledge Base - Web 1 .0 <ul><li>Provider Driven Content </li></ul>Provide to Request From Content Providers End Users
    42. 46. Knowledge Base - Web 1 .0 <ul><li>Web pages </li></ul><ul><li>eMail </li></ul><ul><li>Search engines </li></ul>
    43. 47. Knowledge Base - Web 2 .0 <ul><li>User Driven Content </li></ul>USERS PROVIDERS
    44. 48. Knowledge Base - Web 2 .0 <ul><li>User Created Content </li></ul><ul><li>YouTube , RSS, Wikis, Blogs, </li></ul><ul><li>Podcasting, IM-ing, Tagging, </li></ul><ul><li>Social networking, Open Source, Mashups </li></ul>
    45. 49. Knowledge Base - Library 2 .0 <ul><li>A definition: </li></ul><ul><li>Library 2.0 is using these new tools to interact </li></ul><ul><li>WITH the customer, and allowing the </li></ul><ul><li>customer to use these tools to participate with </li></ul><ul><li>the library to satisfy information and entertainment needs. </li></ul>
    46. 50. Librarians and 2.0 <ul><li>Some parts of the www are like the wild wild west… </li></ul><ul><li>Evolution (in-flux/unstable) </li></ul><ul><li>Our job is to help end user to validate sources </li></ul><ul><li>Help patrons experience and experiment. </li></ul>
    47. 51. Tagging <ul><li>A tag is a keyword attached to information </li></ul><ul><li>(e.g. a picture, article, post or video clip), </li></ul><ul><li>describing the item and enabling keyword classification and location. </li></ul><ul><li>Vital to understanding Web 2.0 </li></ul>
    48. 52. Petting Zoo – The Visual Evidence
    49. 68. Links <ul><li> </li></ul><ul><li>Links to HCPL 23 things blogs here. </li></ul><ul><li>On Flickr: baldgeekinmd </li></ul><ul><li>Maurice’s blog : </li></ul><ul><li>Best Buy </li></ul><ul><li>Circuit City </li></ul>