Presentation to WordCamp UK

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How to cut through the web hosting BS! This presentation was what Peer1 presented to the WordCamp community in Cardiff, educating them on what to look out for when talking to hosting companies and how to siv through the crazy marketing terms that exists in the industry. Enjoy!

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Presentation to WordCamp UK

  1. 1. WordCamp Presentation<br />How to cut through web hosting BS!<br />For more assistance, contact Peer1 – +44 (0) 800 840 7499<br />
  2. 2. WordCamp UK<br />Introduction to Hosting<br />Options Shared, Dedicated, Managed Hosting! <br />Horses for Courses, who needs what?<br />Terms Hosting Companies use.<br />Peer 1 and ServerBeach<br />
  3. 3. What is hosting?<br />
  4. 4. Hosting options<br />Shared<br />Virtual<br />Dedicated<br />Managed <br />Fully Managed <br />Cloud<br />
  5. 5. Shared Hosting<br />Advantages<br />Cheap<br />Easy to setup<br />Flexible term contracts<br />Disadvantages<br />Unreliable<br />Limited functionality<br />Be careful of SLAs<br />Suitable for<br />Start ups<br />Small static sites<br />Simple Blogs<br />Not suitable for<br />Large sites<br />ecommerce<br />Media heavy content<br />
  6. 6. Virtual Private Servers<br />Advantages<br />More Control<br />Greater Options<br />Flexible term contracts<br />Disadvantages<br />Possibly unreliable<br />Technical Setups<br />Not suitable for<br />Large sites<br />Media heavy content<br />Ecommerce<br />Security compliance<br />Suitable for<br />Medium sized websites<br />Blogs<br />Technical People who know what they are doing.<br />
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  11. 11. Terms Hosting companies use<br />“Unlimited “<br />What to look out for:<br /><ul><li>Everyone is limited by something i.e. bandwidth, port speed, memory etc
  12. 12. Look out for “fair use policies”
  13. 13. “Unlimited” often means under-performing as contention rates are going to be high</li></ul>What you should ask:<br /><ul><li> How much do you charge when I reach my bandwidth allowance?
  14. 14. What is your utilisation as a hosting company and how do you deal with outages should they occur?
  15. 15. Do you have unlimited support staff to deal with my queries?!</li></li></ul><li>T & C’s of Unlimited Hosting!<br />The offer is:<br />UnlimitedGB&apos;s of Space<br />Unlimited GB&apos;s of Transfer<br />Unlimited Domain Hosting<br />Unlimited E-Mail Accounts<br />UnlimitedMySQL Databases<br />The reality is:<br />
  16. 16. Terms Hosting companies use<br />“100% Uptime”<br />What to look out for:<br /><ul><li> 100% uptime is a great marketing term
  17. 17. To achieve 100% uptime, the hosting solution can not have a single point of failure
  18. 18. On top of this, you need to consider geographical redundancy (in case a data centre blows up)
  19. 19. True 100% uptime costs £thousands</li></ul>What you should ask:<br /><ul><li> Find out if there is a single point of failure in the solution
  20. 20. Ask what happens if the data centre blows up!
  21. 21. How can you offer 100% uptime for £5 per month? Surely you’re losing money?!
  22. 22. If you are losing money, how long are you going to be in business for?!</li></li></ul><li>T & C’s of 100% Uptime<br />
  23. 23. Terms Hosting companies use<br />“24x7x365 Support”<br />What to look out for:<br /><ul><li> Ensure that the support is dealt with by at least level 2 techs (you do not want 1st line support people when you are dealing with issues at 3am!)
  24. 24. Ensure the support teams native tongue is the same as yours to avoid communication issues
  25. 25. Many companies over-utilise their support staff to the point they are unhappy</li></ul>What you should ask:<br /><ul><li> How many rings will I have to wait before my call is answered?
  26. 26. Where is your support team located and do they have access to my account?
  27. 27. What happens if the hardware breaks?
  28. 28. Will your support team help me even if the software is un-supported?</li></li></ul><li>Terms Hosting companies use<br />“SLA’s”<br />SLA – Service Level Agreements<br /><ul><li> Who are they protecting? You or them?
  29. 29. If downtime occurs, what are they legally obliged to do and do they credit you for outages?
  30. 30. Who’s responsibility is to report an outage? Theirs or yours?
  31. 31. If they can get away with it, will they?
  32. 32. Do they publish their SLA’s on their website or do you have to request it?
  33. 33. If you have to request it, what are they trying to hide?
  34. 34. Does the SLA break down security policies and how they manage their data centres?</li></li></ul><li>Top ten tips for hosting<br />Look at hosting companies financial stability<br />Check the SLA<br />Make sure SLA is reported to you regularly<br />Is the provider a technology or service business? <br />Have they won any awards?<br />Do they offer a range of Linux and Windows?<br />Do you have to pay for support if you don’t want it?<br />Check contract flexibility<br />Who are you actually hosting with<br />Don’t pay for what you don’t need<br />
  35. 35. A bit about Peer1...<br />
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  41. 41. If you have any questions, please call:<br />+44 (0) 800 840 7499<br />

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