Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Sustainability-Management Using Systems Thinking in Indian Hotel Industry by Baijnath Pandey and Sujith Nair

1,423 views

Published on

An award winning research work, using snowball sampling technique to help Indian Hotels achieve sustainability using Systems Thinking. This paper provides an overview of the systems-thinking approach and its application in the Indian Hotel Industry perspective. This study shows that systems-thinking has proved to be an effective and powerful tool to explain the complexities of the systems in a hotel. It has helped to simplify, clarify and more importantly integrate isolated problems associated with the industry, and provided a mechanism for group learning and decision making to achieve desirable outcomes. The paper, thus, is an attempt to analyse some of the most pressing-issues of Indian hotel industry and then finally apply systems-thinking to solve them for sustainable development.

Published in: Business
  • Be the first to comment

Sustainability-Management Using Systems Thinking in Indian Hotel Industry by Baijnath Pandey and Sujith Nair

  1. 1. Systems-Thinking Concept: A Unique Tool For Sustainability Management In The Indian Hotel Industry By: Baijnath Pandey Sujith S. Nair
  2. 2. Agenda: Research Methodology/Objective/Key-Words Overview: Indian Hotel Industry Sustainability Management Systems-Thinking…What Is It??? Applying Systems-Thinking in Indian Hotels Context 31-Oct-14 Manasamanthana-2011 2
  3. 3. KeyWords: Open system, sustainability, systems-thinking, resources, and sustainable hotel management Objective: To understand and analyse some of the most common and critical issues of Indian hotel industry and then finally apply systems-thinking to solve them for sustainable development. 31-Oct-14 Manasamanthana-2011 3
  4. 4. Data Collection Method: Primary Data: From hotel executives, of four core operation departments Secondary Data: Books, journals, magazines, previous-research works and websites of international repute 31-Oct-14 Manasamanthana-2011 4
  5. 5. Sampling Method: Snowball sampling Sampling Units: Sampling units are the hotels in the four geographical divisions of India Sampling Size: 25 hotel executives in India, belonging to 25 different hotels such as Taj, ITC, Oberoi, Leela, Marriot, Hyatt, Park etc 31-Oct-14 Manasamanthana-2011 5
  6. 6. Agenda: Research Methodology/Objective/Key-Words Overview: Indian Hotel Industry Sustainability Management Systems-Thinking…What Is It??? Applying Systems-Thinking in Indian Hotels Context 31-Oct-14 Manasamanthana-2011 6
  7. 7. Indian hotels have a supply of around 1, 10,000 rooms 58.4 million inbound tourists in 2009-2010 Demands expected to soar to 70 million per yr by 2014 A situation of shortage of about 150,000 hotel-rooms, fuelling to the tariff 31-Oct-14 Manasamanthana-2011 7
  8. 8. Encouraging picture for the Indian hotel industry However……. This also raises the challenge of not only to meet these demands but also to sustain in the long run 31-Oct-14 Manasamanthana-2011 8
  9. 9. Agenda: Research Methodology/Objective/Key-Words Overview: Indian Hotel Industry Sustainability Management Systems-Thinking…What Is It??? Applying Systems-Thinking in Indian Hotels Context 31-Oct-14 Manasamanthana-2011 9
  10. 10. “Everything is connected with everything else; but not all things are connected by the short and straight roads we expected.” CS Lewis
  11. 11. “Systems-thinking is a discipline for identifying the underlying structures in complex situations and for discerning high leverage points. Systems-thinking is also an analytical approach that addresses a system and its associated external context as a whole that cannot be analysed solely through reduction of the system to its component parts.” Dr. Oswald Mascarenhas
  12. 12. 11 Laws of Systems Thinking Law -1: Today’s problems come from yesterday’s solutions. Law-2: The harder you push, the harder the system pushes back. Law-3: Behaviour grows better before it grows worse Law-4: The easy way out usually leads back in. Law-5: The cure can be worse than the disease
  13. 13. Law-6: Faster is slower. Law-7: Causes and the Effects are not closely related in time and Space. Law-8: Small changes can produce big results. Law-9: You can have your cake and eat it too, but not at once. Law-10: Dividing an elephant in half does not create two elephants. Law-11: There is no blame.
  14. 14. Agenda: Research Methodology/Objective/Key-Words Overview: Indian Hotel Industry Sustainability Management Systems-Thinking…What Is It??? Applying Systems-Thinking in Indian Hotels Context 31-Oct-14 Manasamanthana-2011 14
  15. 15. Sustainable Construction: Creating and operating a healthy built environment For example, using vacuumed glasses not only the power of day-light but thereby reducing the lighting fixtures 31-Oct-14 Manasamanthana-2011 15
  16. 16. 31-Oct-14 Manasamanthana-2011 16
  17. 17. Water Conservation  It is estimated that by 2012, water use will increase to approximately 475 gallons per day, for the Indian hotels  Potential impacts on the environment and water supplies 31-Oct-14 Manasamanthana-2011 17
  18. 18. Systems’ Cause and Effect Model for Acute shortage in & around the Locality Water conservation CAUSE •Water leakage •Inefficient usage of water Depleting Ground Water Level Water to floors Water from reservoir EFFECT Water Shortage 31-Oct-14 Manasamanthana-2011 18
  19. 19. Energy Efficiency “Small changes can produce big results”. Expensive energy requirements Wastage of Energy Source: Eco Energy, June 2010 Source: Eco Energy, June 2010 31-Oct-14 Manasamanthana-2011 19
  20. 20. Increased Cost CAUSE Inefficient usage of Energy Ineffective Cooling System Light Fixtures Inapprop riate location EFFECT Energy Shortage Cause and Effect M Model for Energy Conservation Cause and Effect Model for Energy Conservation 31-Oct-14 Manasamanthana-2011 20
  21. 21. e-waste or Solid/liquid waste Waste Management Waste in hotels can be:  e-waste  Solid/liquid waste 31-Oct-14 Manasamanthana-2011 21
  22. 22. Cause and Effect Model for Waste Management Effect on Locality CAUSE Ineffective Waste Management Environme ntal Pollution Under utilization of resources Under Usage of Incinerator EFFECT Waste Accumulation 31-Oct-14 Manasamanthana-2011 22
  23. 23. e-Waste Management e-Waste Management “The cure can be worse than the disease”. Computer parts, fused lamps, card keys Products once discarded become a potential source of radio-active substance 31-Oct-14 Manasamanthana-2011 23
  24. 24. Solution Inventory management Production-process modification Volume reduction 31-Oct-14 Manasamanthana-2011 24
  25. 25. Solid/Liquid Waste Management The statistics showed that from 2008-2010, the hotel waste consisted of 46% food waste, 25.3% paper, 11.7% cardboard, 6.7% plastics, 5.6% glass, and 4.5% metals. Waste-management can help creating a more environmentally friendly hotel. Plus cutting down cost… 31-Oct-14 Manasamanthana-2011 25
  26. 26. “There Is No Blame” Hotel Marriott Mumbai, India, they took up part of the blame and have come up with expensive device-crushers that crush over 1,000 florescent bulbs and pack them in to 55-gallon drums. The machine uses negative pressure ventilation and a mercury-absorbing filter or cold trap to contain mercury vapour. 31-Oct-14 Manasamanthana-2011 26
  27. 27. Conclusion 31-Oct-14 Manasamanthana-2011 27
  28. 28. References: Books: •Senge, Peter M.(1996), The Fifth Discipline: The Art and practice of Learning organizations, New York Currency : Doubleday •Ackoff, R. L., Magidson, J., & Addiso, H. J. (2006). Idealized design: creating organization's future. New Jersey: Wharton School Pub. •Mascarenhas, Oswald A. J, (2011), Business transformation strategies: the leader as innovation manager. New Delhi: Sage Publications •Charles,Kilbert J. (2005), Sustainable construction: green building design Articles, Journals and Magazines: •Han-Shen Chen, Tsuifang Hsieh, January 2011 An environmental performance assessment of the hotel: industry using an ecological footprint, Journal of Hospitality Management and Tourism Vol. 2 (1) pp. 1-11 •Alexander Sarah, September 2002 Green hotels: Opportunities and Resources for Success, Zero Waste Alliance, Vol. 1 •Crawford Michael G. August 2010 Impact of hotels on biodiversity and environment, Articlesinput.com 31-Oct-14 Manasamanthana-2011 28
  29. 29. Websites: •http://www.zerowaste.org/publications/GREEN_HO.PDF •http://www.environmentalleader.com/2010/03/18/environmental-mission-statements- a-list-of-hotel-sustainability-policies/ (sustainable vision statement of hotels) •http://aut.researchgateway.ac.nz/bitstream/10292/840/3/UstadBH.pdf •http://www.articleinput.com/e/a/title/Impact-of-hotels-on-biodiversity-and-environment/ •http://www.itopc.org/travel-requisite/inbound-tourism-statistics.html •http://www.tampile.com/blog/2011/05/cfls-vs-leds-consumer-guide/ •http://davesgarden.com/community/forums/t/1148672/#b •http://en.wikipedia.org/wiki/Compact_fluorescent_lamp#Human_health •http://www.ces.iisc.ernet.in/energy/paper/ewaste/ewaste.html •http://cleantechnica.com/2008/08/01/new-lighting-technology-offers-alternative-to- cfls-and-leds 31-Oct-14 Manasamanthana-2011 29
  30. 30. 31-Oct-14 Manasamanthana-2011 30

×