Nonverbal communication

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Non verbal communication deals with how to communicate aspect rather than what to communicate. The effectiveness of communication in the interpersonal context dependence much on non verbal cues. This presentation deals with several aspects of non verbal cues to the communication

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Nonverbal communication

  1. 1. Introduction You are always communicating nonverbally You have no choice We cannot but communicate nonverbally Communication is authentic when thereis a match between verbal and nonverbal part Non verbal communication is perceivedas more reliable
  2. 2. Modes of Non VerbalCommunication Kinesics –Body language Tactility- Touch Proxemics – Distance Gestures Para linguistics
  3. 3. Appearance Semi fixed cues– Hair Style– Facial Hair Dress– Appropriate– Neat– Dark Colors– Different meanings for colour
  4. 4. Appearance contd.. Body shape and size– Endomorphous – Fat : Good natured,agreeable, Talkative– Ectomorphous – Skinny : Tense,Nervous, Quiet– Mesomorphous: Muscular, Self reliant,Adventurous
  5. 5. Appearance contd.. Height– Tall people : Credible, Compentent,Responsible, Trustworthy– Short people : ManipulativeThe inferences may not be correct. Gender Age Attractiveness Skin Color
  6. 6. Head nods Yes or No Request Acceptance Rejection
  7. 7. Facial expressions Communicate feelings like happiness,anger, sadness etc Momentary clues : eg frown, smile, raisedeyebrow.– Forehead– Eyebrows– Nostrils– Mouth– Eye contact Similar facial expressions are used acrossthe globe
  8. 8. Eye Contact Recognizing a person Showing interest Paying attention It is related to listening
  9. 9. Gestures Use of hands and legs They clarify messages People talk with their handseg Deaf people
  10. 10. Gestures contd..
  11. 11. Gestures Illustrators : Reinforce verbalmessages– E.g..– Pointers– Pictographs (sizes)– Spatial gestures– Kinetographs – reenacting action
  12. 12. Gestures Regulators– Vertical extended hand ( I haven’t finished)– Several open hand motion ( Keep talking) Adaptors : They tell about the speaker e.g..shivering legs. Nervous person Affect displayers : When you are excited Emblems : OK, Thumps down, Thumps up,V sign (Each society has its own series ofemblems. Liars talk less and gesture less
  13. 13. Postures Postures can transmit innermostfeelings. (standing , sitting) Hands rapped around the body Angle : Straight or sideEach posture, each movement, each gaze - is amessage sent from within.Try and figure out - what is the meaning of eachposture?
  14. 14. Distance We jealously guard our space. Intimate Zone :– Less than 18” from tip of the nose– Reserved for intimate expressions– Perceived as rude Personal Zone: 1 ½ - 2 ½ ‘– Reserved for good friends and loved ones Social Zone : 3’- 4 ½’ Public Zone : Beyond 5’ Space influences what we talk Distance differs across cultures
  15. 15. Para linguistics How we speak? Conveys emotions– Pitch– Volume– Speed– Control– Dysfluencies and vocal segregates Screaming – Anger Whispering – Confidentiality Moaning – Distress Liars talk loudly than normal people
  16. 16. Touch Contributes to emotional andPsychological well being Who can touch whom? Contact and non contact societies– Consoling– Expressing intimate feelings– Fright or anger or aggression
  17. 17. Time The time of day determines the wayyou interpret messagesRinging phone at midnightPeople constantly late : Rude Time is money in some societies Some societies have flexible notions oftime
  18. 18.  Deciphering non verbal clues isdifficult Have I read more into a personsbehavior than is actually there? Have I checked out my interpretationwith others? Do my nonverbal clues complementmy verbal messages?

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