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Oracle CRM Technology Overview

The Oracle CRM Technology provides Java-based infrastructure software that is used to develop e-business solutions such as Sales, Marketing, Service, eCommerce, Contracts, and Interaction Center applications. It offers a common platform for developing applications with HTML, XML, and Java. It also provides user-friendly screens for centralized3 setup and administration. This Web-based interface is called the System Administrator Console.
JTT components include the following Core Services:
Core Services comprise a number of basic infrastructure capabilities, which are shared across CRM applications. These offer lightweight Java service execution for session management, cursor reuse, transaction management,error handling, global search, auditing, and more.
Application Framework

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Oracle apps crm online training in uk,usa@magnifictraining

  1. 1. CONTACT US: MAGNIFIC TRAINING INDIA +91-9052666559 USA : +1-678-693-3475 www.
  2. 2. AP CRM CR100 - Base Customization SAP CRM Functional and Technical Overview  2. SAP CRM Middleware Over View  Master Data
  3. 3. BP Categories ii. BP Business Roles iii. BP Relationships iv. BP Number Ranges v. BP Marketing Attributes vi. BP Mandatory Fields per BP Role vii. BP Data Sets per BP Role (General, Relationship and Sales Area) viii. BP Enhancements ix. BP Partner Determination x. BP Hierarchies xi. Data Migration – SAP & non-SAP
  4. 4. Organizational Model Types of Organization Model Org. Unit creation specific to each business scenario (Marketing, Sales) Org. Unit attributes Mapping with SAP R/3 (ECC) Sales Org ii. Positions Position creation Teams creation and linking the sub-ordinates (eg: Sales team creation with Sales Manager and Sales Reps) Assignment of the BP (Employee – User) Enhancement of the Position with Business Role iii. Organization data determination (Responsibilities and Attributes)
  5. 5.  Territory Model  Territory Hierarchy levels  Territory creation  Assignment of the Employees or BPs  ii. Territory determination based on the territory area attributes
  6. 6. i. Product Categories ii. Attributes, Set Types, Categories, Hierarchies iii. Product creation iv. Ibase and Items v. SAP CRM Limitation vi. Data Migration – SAP & non-SAP Systems
  7. 7. i. Condition Records ii. Condition Table iii. Access Sequence iv. Condition Type v. Pricing Procedures
  8. 8. i. Overview ii. Transaction Types iii. Copy Control
  9. 9. i. Overview ii. Transaction Types
  10. 10.  Overview i. WEB UI i. Overview ii. Personalization, Hide and unhide assignment blocks, fields and pages iii. Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd Level Navigations, Hide and unhide logical links, Business Roles etc., iv. AET – Custom Fields
  11. 11. External List Management  File Format  Activate Workflow  BADI Activation  Define Origin and List Type  Mapping Format  Externalist Creation
  12. 12. Market Plans & Campaigns Campaign Management i. Campaign Automation ii. Manual Campaigns
  13. 13. a. Marketing Calendar b. Maintain Campaigns Campaign Channels & Campaign Execution Personalized Email ERMS - Bounce Management
  14. 14.  Marketing Attributes – Data Sources & Attribute Lists  Segmentation using Segment Builder  Table Joining’s for Segmentation
  15. 15.  Android  AIX Administration  Business Analyst  Citrix XenApp  Cognos 10 BI & Tm1  Data Stage  DB2 DBA  Dot Net  DAC  Google Web Tool Kit
  16. 16.  IBM Lotus Notes (Development)  IBM Lotus Notes Domino Server Administration  IBM Message Broker  IBM MQ Series  IBM Tivoli Access Manager  IBM Web Sphere Application Server Administration (WAS)  IBM WAS Portal server Development  Informatica  I Phone
  17. 17.  Java/J2EE  Microstrategy  MicroSoft Business Intelligence  MicroSoft Dynamics CRM  OBIEE 11 g  Oracle APPS – HRMS  Oracle APPS – SCM  Oracle APPS – Financial  Oracle APPS – Technical
  18. 18.  Oracle BI Apps  Oracle BI Publisher  Oracle DBA 11g  Oracle RAC  Oracle Fusion SOA  Oracle SQL , PL SQL  PHP  Perl Scripting  SAP SD , BO , FICO , BI / BW , APO  Sales Force CRM  SharePoint Server 2010
  19. 19.  Shell Scripting  Siebel CRM , EAI, E-Scripting  SQL Server DBA  Springs and Hibernate  Storage Area Network ( SAN)  Testing Tools - QTP, QC, Load Runner, Selenium, ISTQB  TIBCO BW, BE, TIBCO I Process  Tivoli Access Manager  Unix Administration  VN Ware  WCF, WPF, LINQ, AJAX, SILVER LIGHT  Webmethods  Webservices , SOAP ( JAVA)
  20. 20.   -crm online training contact us:  or +919052666559  By Real Time Experts from Hyderabad,  Bangalore  ,India,USA,Canada,UK, Australia,South  Africa.