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BA and Beyond 19 - Kathy Berkidge - Mindful product ownership

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Is this you?
- Striving to create innovative products in a competitive market, where disruption and volatility are the norm?
- Unsure whether the decisions you make are the best to deliver real customer value, while their demands constantly change?
- Juggling being a product owner, product manager or analyst across multiple teams?
This workshop will help you deeply understand your customers and enable you to deliver products and services that they love. Through mindfulness, you will think more clearly resulting in better decisions, which drive innovative solutions. You will gain practical experience and understanding of why mindfulness is the essential skill for effective product ownership.

Published in: Business
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BA and Beyond 19 - Kathy Berkidge - Mindful product ownership

  1. 1. Page 1 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Applying Mindfulness to Innovate Agenda • Introductions • Mindfulness with practices • Mindful Agile principles • Role of the Product Owner and common challenges • Empathy and Creativity • Implementing mindfulness in the Product Owner role 1 2
  2. 2. Page 2 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Mindfulness • Quality or state of being aware without judgement or perceptions • Deliberately paying attention to what is happening all around you • Being open and present to what ‘is’ – nothing else How? • Informal practice: – Just breathe – Clear your mind – Recall and focus • Formal practice: – meditation 3 4
  3. 3. Page 3 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Let’s try it! • Sit comfortably • Rest hands on lap • Close eyes • Clear your mind • Focus on your breath • Don’t follow thoughts • If distracted or your mind wonders – gently come back to the breath Benefits • Beyond peace and stress relief • Clarity, calm and awareness • Creativity and innovation • Focus and concentration • Better communication • Other health benefits including lower blood pressure and increased immune response 5 6
  4. 4. Page 4 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate What is the Agile Mindset? ‘Be’ agile - or ‘do’ agile? Agile is a Mindset Grounded in 4 Values Elaborated through 12 Principles Executed via 100s of Practices 7 8
  5. 5. Page 5 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Mindful Agile Applying mindfulness to the agile values Individuals and Interactions over processes and tools Team cohesion and relationships Communication and collaboration Resilience and well-being Emotional Intelligence 9 10
  6. 6. Page 6 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Working Software over comprehensive documentation Focus on value and quality Mental clarity, creativity and idea generation Sense of meaning and satisfaction in work Awareness & innovation Customer Collaboration over contract negotiation Deep empathy Continuous learning and discovery Unbiased, objective insight generation Focus on delight 11 12
  7. 7. Page 7 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Responding to Change over following a plan Acceptance Flexibility & adaptation Openness and willingness Inclusive decision making Product Ownership The hardest part of building any software system is determining precisely what to build. Frederick Brooks 13 14
  8. 8. Page 8 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Product Owner The product owner is responsible for maximizing the value of the product resulting from work of the Development Team The product owner is a role on a product development team responsible for managing the product backlog in order to achieve the desired outcome that a product development team seeks to accomplish https://www.agilealliance.org/glossary/product-owner/http://www.scrumguides.org/scrum-guide.html#team-po Product Ownership Business Advocate Customer / End User Advocate Decision Maker Value Champion Problem Solver Subject Matter Expert Visionary Communicator and collaborator 15 16
  9. 9. Page 9 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate What makes a GREAT Product Owner? What are the common challenges faced by Product Owners? We follow these principles 1. How does mindfulness relate to agile principles? 2. How would you apply mindfulness with the principles in the product owner role? 17 18
  10. 10. Page 10 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Mindful Product Ownership • Team & stakeholder interactions – be present & listen fully • Story writing – real empathy • Testing – look, listen and learn • Workshops – let go and be open • Innovate – be creative without barriers • Think outside the square – remove the square • Focus & flow – get stuff done Mindful Product Ownership Practices • Focus • Value delivery • Awareness of work • Awareness of team Sprint • Value focus • Team goals • Team care • Generosity Sprint Plan • Team cohesion • Relationships • Communication • For the good of all Stand-up • Deep listening • Safe to be wrong • Acceptance • Flexibility Demo • Open sharing • Suspend judgement • Humbleness • Resilience Retro • Empathy • Acceptance • Drop opinions • Open to learn User Story 19 20
  11. 11. Page 11 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Innovation The number #1 challenge of agile projects is to create a culture of innovation — everything else pales in comparison Dead weight • How much junk are you carrying around? • Memories, perceptions, judgements, opinions, bias, habits • Old ways may not be valid or useful now 21 22
  12. 12. Page 12 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Creative Thinking • Vertical and lateral thinking • Design thinking • Creative thinking techniques: – Brainstorming – 6 thinking hats – Reverse brainstorming – Random word association – Brain writing Innovation • Vertical and lateral thinking – Break old ways of thinking • Clear your mind • Let go & see things differently • Open to the new • Allow space for learning 23 24
  13. 13. Page 13 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Empathy You’ve got to start with the customer experience and work back towards the technology – not the other way around. Steve Jobs Empathy Map 25 26
  14. 14. Page 14 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Empathy Map Think & Feel • Inner workings • What really matters • Aspirations and dreams • Emotional drivers, fear and motivations Say & Do • Visible behaviour and attitude • Appearance and self image • What they talk about and do • What they think v’s what they do Empathy Map See • Environment • Friends and colleagues • Tools and technology • Where they work and play Hear • Influences and trends • What people around them tell them • Media and social messages • Communications they pay attention to 27 28
  15. 15. Page 15 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Empathy Map Pains • Challenges • Frustrations and issues • Obstacles and limitations Gains • Wants and needs • Hopes and passions • Measures of success Mindful Empathy • Clear your mind • Drop projections, perceptions and perspectives • Let go of opinions • See through the users’ eyes • Open to new ideas • Allow space for learning 29 30
  16. 16. Page 16 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Collaboration • To work together for a shared and common goal • One team, one goal • We’re all in this boat together : we all make it, or we all sink. Awareness Motivation Synchronisation Participation Mediation Reciprocity Reflection Engagement Collaboration The team takes accountability for success and a shared approach to work 31 32
  17. 17. Page 17 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Communication The major problem with communication is the illusion that it has occurred. Albert Einstein Do we really listen? • Listen for a chance to escape? • Listen for a chance to talk? • Listen to confirm existing view? • Listen for particular information? Or • Listen to really understand what is being said! 33 34
  18. 18. Page 18 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Mindful Communication • Clear your mind • Focus and concentrate • Be aware of yourself • Be aware of the other person • Understand communication styles Be Present Mindful Product Ownership in Practice Team Interactions Waiting Speaking & Listening Emails & Calls Value Delivery Anywhere & anytime Come back to the present Just take 3 breaths Clear your mind 35 36
  19. 19. Page 19 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate How will you implement mindfulness? References • Mindful Work – David Gelles • Mindful Leadership (for dummies) – Juliet Adams and Marina Grazier • Mindfulness at Work – Dr Stephen McKenzie • Leading Mindfully – Amanda Sinclair • Mindset – Dr Carol Dweck • greatergood.berkeley.edu/topic/mindfulness • siyli.org – Search Inside Yourself Leadership Institute • mindful.org 37 38
  20. 20. Page 20 Mind at Work Consulting / BA & Beyond Kathy Berkidge Mindful Product Ownership Applying Mindfulness to Innovate Kathy G. Berkidge kathy@mindatworkconsulting.com.au @KathyBerkidge 39

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