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Empathy; the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation.
Analysts who apply empathy in their work can do magic, especially in large and complex organisations. But what does it mean, to apply empathy in business analysis tasks? We have all learned that listening to end users and managing stakeholder expectations is important. Yet we continue to communicate through requirement documents, invite participants to interactive workshops in a hostile environment, create email conversations with extensive CC audiences....
In this talk Ines will share what true empathy looks like in the tasks of a business analyst and how the devil is, as always, in the details.