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Large organisations are struggling to make the right decisions for their clients and employees. Implementing service design thinking and doing into these organisations can help them in this process. But how to start and what barriers do we encounter. I would love to share some real insight stories on successes and struggles we went through. And give some examples of how we help organisations in this process. Large governmental organisations, like: the Flemish institution for education (Gemeenschapsonderwijs), the Flemish department for work and social economy, Belgian department for employment and education VDAB, etc.