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BA and Beyond 19 Hans van Loenhoud and Sasha Karpowa - 7 skills of highly effective teams


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Despite years of efforts to improve the professional approach to developing software systems, many of these projects continue to fail. Investigations into these failures invariably denote poor interactions between humans, both within development teams and with customers and users, as a key factor. Recent evolution in development approaches, like human-centered design and extreme programming, try to address this problem, but until now, an overall view was missing.

In this presentation I integrate these initiatives into a simple model, that arranges six key skills along two axes (customer–team and problem–solution) around communication as a core. Many techniques are available to implement these skills in development teams, so failure will no longer be the usual outcome.

- Soft skills are the ultimate success factor for IT projects.
- Soft skills are not static: everyone can learn and improve their soft skills.
- The 7skills model integrates the most decisive skills and offers many techniques to put them into practice.

Published in: Business
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BA and Beyond 19 Hans van Loenhoud and Sasha Karpowa - 7 skills of highly effective teams

  1. 1. 1
  2. 2. 2 GoodFood! Lessons learned from a challenging project Pixabay
  3. 3. Problems! 3Pixabay
  4. 4. 4Pixabay Internship
  5. 5. 5© Dreamstime © Dreamstime Pexels Pexels Personas
  6. 6. Explore 6Pixabay W5H When Where How Why What Who
  7. 7. No team 7Pixabay
  8. 8. Belbin team roles 8Source: www.belbin.comSource:
  9. 9. A real team 9Source: Source:
  10. 10. Creativity 10 The creative process Prepa- ration Incu- bation Illumi- nation Verifi- cation Pexels
  11. 11. The diamond 11 Convergent thinking Divergent thinking SynthesisAnalysis Pexels
  12. 12. Simplicity Simple can be harder then complex. You have to work hard to make your thinking clean to make it simple.
  13. 13. Prototyping 13
  14. 14. Fear, Uncertainty and Doubt 14Pixabay
  15. 15. 15Source: Cialdini’s principles of persuasion
  16. 16. 16 Solution Problem 2 axes Demand Supply Team Client
  17. 17. Empathize 17 Solution Problem
  18. 18. Explore 18 Solution Problem
  19. 19. 19 Solution Problem Collaborate Collaborate
  20. 20. 20 Solution Problem Collaborate Ideate
  21. 21. Tell 21 Solution Problem Collaborate
  22. 22. Sell 22 Solution Problem Collaborate Sell
  23. 23. 23 Solution Problem Collaborate Sell Communicate
  24. 24. Collaborate Sell 24 The 7Skills of highly effective teams Pixabay