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BA and Beyond 18 - Stefan Bossuwé - Introducing the holistic Business Analyst

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‘Holism’ originates from the Greek word ‘holos’ (= ‘all’, ‘whole’, ‘entire’), and is the concept that systems (physical, biological, chemical, social, economic, etc.) and their properties should be viewed as wholes, not just as a collection of its parts.

Business Analysts are very often absorbed by their work on solutions, customer journeys, business process improvements, and so on … whereas each of those initiatives are very likely to have an impact on the whole organisation.

As such, the Holistic Business Analyst looks at an organisation as a whole and not only as a collection of employees, business domain(s), customers, processes, systems, change initiatives, etc. …

The speaker will introduce you to the world of the Holistic Business Analyst and what it takes to become one. He will show you the different levels on which the Holistic BA can contribute, the different levels of requirements, the different types of scope, the different types of stakeholders, ... and how all of these are connected.

The presentation will:

- invite you to see the BA profession beyond the tasks and techniques
- invite you to see your organisation as a whole as well as a collection of its parts
- introduce you to concepts & techniques essential to Holistic Business Analysis

Published in: Business
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BA and Beyond 18 - Stefan Bossuwé - Introducing the holistic Business Analyst

  1. 1. © Stef BOSS c&c - all rights reserved the Holistic Business Analyst May 24th 2018 by Stefan Bossuwé introducing
  2. 2. © Stef BOSS c&c - all rights reserved presentation overview § intro § definitions & concepts § how to apply in practice § conclusion § Q&A
  3. 3. © Stef BOSS c&c - all rights reserved about the speaker & this presentation intro
  4. 4. © Stef BOSS c&c - all rights reserved § > 25 years professional experience in various roles (of which > 15 yrs in analysis) § passionate about BA § first CBAP® in Belgium + Luxembourg § president & co-founder of the IIBA® Brussels Chapter (covering Belgium & Luxembourg) § spend much of his time on promoting the BA profession about the speaker …
  5. 5. © Stef BOSS c&c - all rights reserved about this presentation … § this presentation will: · invite you to see the BA profession beyond the tasks and techniques · invite you to see your organisation as a whole as well as a collection of its parts · introduce you to concepts & techniques essential to Holistic Business Analysis § this presentation is intended for: · business analysts both experienced and starters · people & organisations interested in business analysis · decision makers that want to improve their business
  6. 6. © Stef BOSS c&c - all rights reserved definitions & concepts holistic business analysis
  7. 7. © Stef BOSS c&c - all rights reserved International Institute of Business Analysis™ “to unite a community of professionals to create better business outcomes” the core purpose of the IIBA® :
  8. 8. © Stef BOSS c&c - all rights reserved a Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) v3 A G U I D E T O T H E B U S I N E S S A N A LY S I S B O DY O F K N O W L E D G E ® v3 § the only globally recognized standard for the practice of business analysis § essential resource defining skills and knowledge required by business analysis professionals § reflects collective knowledge of the global business analysis community § provides a consensus-based description of business analysis
  9. 9. © Stef BOSS c&c - all rights reserved definition of business analysis § the practice of enabling change in an enterprise by defining needs and recommending solutions delivering value to stakeholders § enables an enterprise to articulate needs and the rationale for change, and to design and describe solutions that can deliver value § performed on a variety of initiatives within an enterprise i.e. strategic, tactical or operational § may be performed within the boundaries of a project or throughout enterprise evolution and continuous improvement
  10. 10. © Stef BOSS c&c - all rights reserved definition of holism ‘Holism’ § originates from the Greek word ‘holos’, which means ‘all’, ‘whole’, ‘entire’ § is the concept that systems (physical, biological, chemical, social, economic, etc.) should be viewed as wholes, not just as a collection of its parts § as such, an organisation should be seen as a whole and not only as a collection of employees, business domain(s), customers, processes, systems, change initiatives, etc. …
  11. 11. © Stef BOSS c&c - all rights reserved Business Analysis Core Concept Model™ (BACCM™) § conceptual framework for the business analysis profession § each core concept is an idea fundamental to the practice of business analysis § each core concept is defined by the other five core concepts & can only be fully understood until all the concepts are understood § all core concepts holds equal importance or significance § relevant from enterprise strategy to tactical implementation Contexts Value Needs Stakeholders Solutions Changes
  12. 12. © Stef BOSS c&c - all rights reserved requirements classification § business requirements • statements of goals, objectives, and outcomes that describe why a change has been initiated • can apply to the whole of an enterprise, a business area, or a specific initiative § stakeholder requirements • needs of stakeholders that must be met in order to achieve the business requirements • may serve as a bridge between business and solution requirements
  13. 13. © Stef BOSS c&c - all rights reserved requirements classification § solution requirements • describe the capabilities and qualities of a solution that meets stakeholder requirements • provide the appropriate level of detail to allow for the development and implementation of the solution • two sub-categories: • functional requirements: describe the capabilities that a solution must have in terms of the behavior and information that the solution will manage • non-functional/quality/service requirements: describe conditions under which a solution must remain effective or qualities that a solution must have
  14. 14. © Stef BOSS c&c - all rights reserved requirements classification § transition requirements • describe the capabilities that the solution must have and the conditions the solution must meet to facilitate transition from the current state to the future state, but which are not needed once the change is complete • differ from other requirement types since they are of a temporary nature • address topics such as data conversion, training, and business continuity
  15. 15. © Stef BOSS c&c - all rights reserved requirements classification schema Stakeholder Requirements Solution Requirements Transition Requirements Business Requirements
  16. 16. © Stef BOSS c&c - all rights reserved how to apply in practice holistic business analysis
  17. 17. © Stef BOSS c&c - all rights reserved customer journey / experience the work of selling books customer browse bookspurchase requestpurchase confirm.book delivery
  18. 18. © Stef BOSS c&c - all rights reserved but what happens when we zoom out ??? the work of selling books customer credit card issuer book publisher browse books purchase request purchase confirm. book delivery book deliverybook order mailing list new book titles credit auth. request credit authorisation
  19. 19. © Stef BOSS c&c - all rights reserved business context model = business scope the work of selling books customer credit card issuer book publisher browse books purchase request purchase confirm. book delivery book deliverybook order mailing list new book titles credit auth. request credit authorisation
  20. 20. © Stef BOSS c&c - all rights reserved event incoming flow outgoing flow business service customer looks for new books • browse books provide book catalogue customer wants to make purchase • purchase request • credit auth. • credit auth. request • purchase confirm. sell books monthly mailing • mailing inform customer of new books books ready to ship • book delivery process orders + deliver books announcement new book titles • list new book titles process new book titles + add to catalogue popular books low on inventory / missing • book order order books books delivered to warehouse • receive book(s) process + store incoming books business events + business services
  21. 21. © Stef BOSS c&c - all rights reserved business process (delivering business service) 1. list all books ready to ship 2. look up location of these books in warehouse 3. pick up books 4. put books in shipping package 5. add shipping address to package 6. deliver packages to customers 7. label orders as ‘delivered’ = solution scoping !!!X
  22. 22. © Stef BOSS c&c - all rights reserved BusProc-1 SolScope-1a SolScope-1b = solution scoping !!!X business process (delivering business service)
  23. 23. © Stef BOSS c&c - all rights reserved requirement analysis REQ REQ REQ REQ REQ REQ
  24. 24. © Stef BOSS c&c - all rights reserved business processes Proc01 Proc02 Proc03 requirements Req01 Req02 Req03 Req04 Req05 Req07 Req09 Req10 Req06 overview business context business events + business services the work of selling books customer credit card issuer book publisher solution scope Req08 event incoming flow outgoing flow business service customer looks for new books • browse books provide book catalogue customer wants to make purchase • purchase request • credit auth. • credit auth. request • purchase confirm. sell books monthly mailing • mailing inform customer of new books books ready to ship • book delivery process orders + deliver books announcement new book titles • list of new book titles process new book titles + add to catalogue popular books low on inventory / missing • book order order books books delivered to warehouse • receive book(s) process + store incoming books
  25. 25. © Stef BOSS c&c - all rights reserved conclusion holistic business analysis
  26. 26. © Stef BOSS c&c - all rights reserved business processes Proc01 Proc02 Proc03 requirements Req01 Req02 Req03 Req04 Req05 Req07 Req09 Req10 Req06 business context business events + business services the work of selling books customer credit card issuer book publisher event incoming flow outgoing flow business service customer looks for new books • browse books provide book catalogue customer wants to make purchase • purchase request • credit auth. • credit auth. request • purchase confirm. sell books monthly mailing • mailing inform customer of new books books ready to ship • book delivery process orders + deliver books announcement new book titles • list of new book titles process new book titles + add to catalogue popular books low on inventory / missing • book order order books books delivered to warehouse • receive book(s) process + store incoming books solution scope Req08 Contexts Value Needs Stakeholders Solutions Changes Stakeholder Requirements Solution Requirements Transition Requirements Business Requirements
  27. 27. © Stef BOSS c&c - all rights reserved inspiration + reference material § BABOK® Guide (http://www.iiba.org/babok-guide) § Mastering the Requirements Process (aka ‘Volere’) by Suzanne & James Robertson (http://volere.co.uk/masteringrequirementsprocess.htm)
  28. 28. © Stef BOSS c&c - all rights reserved questions
  29. 29. © Stef BOSS c&c - all rights reserved

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