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Zuzana Bednarikova - Growing importance of social media in customer support

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How to create a buzz about your company by providing excellent customer support.

Published in: Business, Technology
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Zuzana Bednarikova - Growing importance of social media in customer support

  1. 1. CUSTOMER SUPPORT BEFORE SOCIAL MEDIA • Phone • Email • Fax • Post
  2. 2. CUSTOMER SUPPORT SHIFTS
  3. 3. WHY IS IT BAD Customers contacting you through social media expect immediate assistance
  4. 4. WHY IS IT GOOD?
  5. 5. LEARN HOW TO DEAL WITH NEGATIVE FEEDBACK AND USE IT

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