Scope of Travel Agency Services Presented by Dream Come True Travel at the Travel Collaborative
Today’s Topics Introduction to Dream Come True Travel Travel Management and Procurement Challenges Travel Services and Process Overview Company Benefits Cost Management Technology Offerings Summary and Next Steps
Introduction to Dream Come True Travel at the Travel Collaborative
Dream Come True Travel at a glance <ul><li>4th largest Travel Management Company according to Business Travel News. </li></ul><ul><li>Nearly $1 Billion in Total Sales. </li></ul><ul><li>Established since 1966. </li></ul><ul><li>Headquartered in Boston . </li></ul><ul><li>Over 40 locations established. </li></ul><ul><li>Employs over 800 staff. </li></ul><ul><li>Consistently arrive at client solutions with a level of dedication, detail & personal service. </li></ul>Overview
Local Coverage & Experience Established and Growing Network of Full Service Locations.
Global reach <ul><li>Well-positioned to service multinational corporate clients on a global basis. </li></ul><ul><li>Able to offer local service in over 80 countries worldwide. </li></ul><ul><li>Tzell UK opened Feb 2008. </li></ul>
The Headlines: Costs are Out of Control “ U.S. Domestic Airfares Surge 13% Year-over-Year in Second Quarter.” Business Travel News, 9/18/06 "The hotels are sitting in a position where they can dictate prices, and it's causing hotel expenses to outweigh air spending.” Business Travel News, 9/11/06 2007 AirPlus International Travel Management Study “ 82 percent of U.S. buyers expect their travel costs to increase, up from 53 percent in 2006.” “ Leading Companies Share Best Practices Controlling Travel Costs. Chevron, Starbucks and Tiffany & Co. among businesses leveraging T&E cards” Supply & Demand Chain Executive. 7/24/2007 “ Air, hotel and car rental rates set to rise in 2007 says AMEX forecast.” Travel Daily News, October 27, 2006
Compliant with Policies ……………. Using Negotiated Rates ……………. Using Preferred Suppliers ……………. Saving $$ Less than 40% of business travel is booked online Poor Compliance and High Prices Using unsanctioned suppliers Low online adoption Out of policy Paying higher prices Only 4 of 10 employees consistently use preferred suppliers Businesses pay 15 -27% higher prices for purchases outside company controls 24% of services are purchased outside sanctioned procurement policy On average, employees visit 4 web sites to find, buy and manage services Lost productivity Sources: Aberdeen, PhoCusWright, Lieberman Research Worldwide Your Employees
So why partner with Dream Come True Travel? Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist. Proven cost-savings experience and cost avoidance programs. High touch, high quality, customer service driven attitude. Highly experienced and diverse personnel, with a very low turnover rate of employees. Attentive, hands-on management. Customer Service Technology Experience Approach Cost Management
High touch, high quality customer service <ul><li>No call centers. </li></ul><ul><li>Each corporate account receives a designated team. </li></ul><ul><li>Agents may be contacted by toll-free phone or email. </li></ul><ul><li>They are capable of handling every function of the travel reservation process. </li></ul><ul><li>Ensures your organization’s travel policies and objectives are met. </li></ul><ul><li>Corporate travelers receive professional, personalized and proactive service. </li></ul>
Highly experienced and attentive approach Effective problem solving by determining cause and suggesting suitable solution. Support in all activities to ensure best practice and continuous improvement. Manage the account primarily through face-to-face appointments as well as telephone and e-mail contact. Ensure day-to-day bookings are made in accordance to agreed service policy. Minimize queries and complaints through effective relationship management. Deliver MI and reporting at agreed intervals and by means of review packs compiled for the purposes of review meetings. Monitor & analyze spend, identify savings achieved & recommend opportunities for further savings and lifecycle value. Update your organization with relevant industry news.
Cost Management Unrivalled buying power. Exclusive preferred hotel program. The best price every time - whatever the source. <ul><li>Formidable negotiator with suppliers. </li></ul><ul><li>Leverage our nearly billion dollar travel spend. </li></ul>Benefit <ul><li>Substantial discounts at over 50,000 properties at 190+ hotel chains worldwide. </li></ul><ul><li>Unique amenities & exclusive privileges at over 500 hotels in 250 destinations. </li></ul>Benefit <ul><li>Automated Quality Control Program. </li></ul><ul><li>Comprehensive Low Fare Search. </li></ul><ul><li>Daily Fare Review. </li></ul><ul><li>International Rate Desk. </li></ul>Benefit
Cost Management - Suppliers Key Airline Relationships Key Hotel Relationships Longstanding Vendor Relationships Over the past 40 years, Tzell has developed strong relationships with key industry vendors including leading airlines and hotels.
Latest Technology Tools <ul><li>Multi Global Distribution Systems - Sabre, Worldspan. </li></ul><ul><li>Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies. </li></ul><ul><li>Automated quality control ensures the lowest practical airfares based on company travel policies & profiles. </li></ul><ul><li>Unused ticket tracking. </li></ul><ul><li>Automated pre-trip approval process. </li></ul><ul><li>Web based report access. </li></ul><ul><li>Online Booking Portal - COMPASS powered by GetThere, Rearden or Cliqbook. </li></ul><ul><li>Travel Profile management. </li></ul><ul><li>Integration with Expense Management Systems. </li></ul>
Web-based Reporting System Web-based Real-Time Decision-Support Control Costs Customizable Views Start and End dates default to current quarter but you can customize your trending range as well as sort reports by pre-defined accounting hierarchy. Fare Savings provides summary information for company negotiated discounts, Tzell discounts and online vs. offline transaction savings. Click on each description to access detailed reports. Trend Analysis provides summary information for all travel in the selected date range for current and prior dates. Monitor trending of key items including Average ticket cost, hotel rates and car rentals. The Market Share Tab provides City Pair data for Hotel, Car, Air and Rail. The City or City Pair is a link to a detailed report illuminating spend from vendor down to the passenger level. Division A Division B
Extensive “drill down” capabilities Comprehensive Report List - over 100 canned reports detailing all aspects of your travel program. Export to HTML, XML, PDF, Excel or CSV. Our report services can “push” scheduled reports or you can render and print them locally and on demand.
<ul><li>Partnership between Tzell Travel and EXPENSE WIRE .com. </li></ul><ul><li>Integration of traveler’s booked itinerary data from the Tzell backoffice with ExpenseWire. </li></ul><ul><li>The trip you book creates your expense report. </li></ul><ul><li>As you complete your trip, ExpenseWire reconciles your travel itinerary with your credit cards to automatically create your expense report. </li></ul><ul><li>Keep your travelers on task. </li></ul><ul><li>Keep the process rolling in your accounting department. </li></ul><ul><li>Ability to do down-stream analysis on booked vs. actual expense data. </li></ul>Welcome Home! Your expense report is ready…
Above and Beyond <ul><li>If you are seeking a departure from the ordinary, consider our 40 years of corporate experience: </li></ul><ul><ul><li>A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service </li></ul></ul><ul><ul><li>Successes on behalf of some of America’s most successful corporations </li></ul></ul><ul><ul><li>Long-term corporate partnerships and preferred vendor relationships </li></ul></ul><ul><ul><li>A staff, supported by financial and technological resources, that is the envy of the industry </li></ul></ul><ul><li>As a world leader in travel intent on pushing the envelope, Dream Come True Travel is constantly on the move, seeking higher horizons: </li></ul><ul><ul><li>Actively engaged in reinventing our business to keep pace with evolving technologies </li></ul></ul><ul><ul><li>Investing in new business opportunities to extend the reach and scope of travel management programs so characteristic of the mega agency environment. </li></ul></ul>
Thank you! On behalf of all the employees at Dream Come True Travel, we commit our personnel, financial and technological resources to building a mutually beneficial and successful travel partnership.