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Hospitality Etiquette Trainingby HRA C, USA- Peter Ghosh, MHM, CHA.<br />HOSPICE- HOSPITALS-HOSPITALS<br />Service with a Smile <br />Means Repeat Patients & Increased Revenues which in turn <br />Translates to Job Security and Pay Raise & Reputation <br />

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Listen and Silent are spelled with the same letters, Reduce NOISE, Repeat the Question and Seek Clarity<br />Talk Clearly but Softly, Gestures are Powerful, SMILE , Open Arms and make Eye Contact, Respect all Stakeholders and Show Genuine Concern<br />Body Language is 76-78 % of our Effective Communication<br />Tone of Voice is 14-16 % of Effective Communication<br />Real Words are only 6 -8 % of Effective Communication<br />Listen Actively and Seek to Understand and Then to be Understood<br /> <br />Words are powerful, Please and Thank you's are precious and does make it simple and gets the results desired from the Receiver of the Message<br />

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Bad Habits are Hard to Break -On an Avergae It takes 21 times practice of a Good Habit accurately to Break a Bad Habit<br />Stop Gossips <br />Avoid Transmigrating from one Dept to another Dept.<br />Find opportunities to Learn and Enhance new skills and <br />during at all times<br />Forget that you are not powerful<br />Empower yourself with Decisions to Help Patients<br />Lets Inculcate Empathy <br />Forget SYMPATHY<br />Practice Compassion & Care <br />Walk in the Patients SHOES<br />and walk a mile with their pain and agony<br />You are Part of a TEAM also caring Professionals whom Family, Patients and their loved ones entrusted US<br />

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Netiquettes, Ettiquettes, Protocols, Best Practices, TQM. , SOP's, ACTION PLANS<br />The One Minute Manager<br />Write down your daily goals,<br />Department Priorities,<br />Hospital Priorities<br />Keep them simple but written and Practice Them Consciously<br />Discuss Challenges with Dept Head, Doctors, Nurses, Admins<br />Covey's 7 + 1 Habits of Highly Effective People<br />Legendary Service is an ART<br />Extraordinary ACTS of Kindness and Generosity<br />Be Transparent<br />Share Knowledge and Resources <br />KRA's are executable Daily <br />Weekly and Monthly<br />

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Take PRIDE- Acronym for Leadership and Role Model Etiquettes & Behaviors<br />P- Preparedness at all situations<br />R-Ready to Learn and Re-learn and Re-think<br />I- Inculcate Hospitality as a Value, Etiquettes<br />D-Determination for Excellence & Enhancements<br />E- Execute with Enthusiasm and Effective communication<br />

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TEAM PROJECT - SIMPLE BUT Serious<br />Interactive Presentations as TEAMS- Best Practices<br />Total Hospitality Training as PART of TQM<br />USE Clipboards and CRAFT paper to Show their Knowledge<br />Action Plan to Implement- The Hospitality Etiquettes and Habits<br />Establish Relationship Management with Patients and Families<br />Identify Subject Matter Experts and Allow Collective Responsibility amongst TEAM Members<br />HEALTH - FAMILY- CAREER - SEEK A BALANCED LIFESTYLE <br />