How collaboration can change the world


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  • As collaboration expands, the number of tools we use to collaborate is also expanding. As you see here, until recently the tools have been primarily text- or document-centric: email, IM, and portals or workspaces. These tools work best for one-to-one or one-to-few interactions. Transition: Increasingly, however, businesses are adopting a much broader toolset to collaboration with more people, including companies, partners, suppliers and even customers.Here are some of these tools.Wikis, blogs and discussion forums in the text centric world.And in the voice and video worlds, vmail, conferencing, contact centers, desktop video, telepresence, and video events.And social networking blurring these two worlds.This mix of rich media provides the context, the nuance, and the intimacy that decision makers need to operate successfully in a world with distributed team – where travel may be restricted.Transition: So what can collaboration do to improve the bottom line? Let’s look at some key business processes and see how collaboration is making an impact today. OUR OPPORTUNITY … TO LEVERAGE AND DRIVE THE MIGRATION TO RICH-MEDIA
  • How collaboration can change the world

    1. 1. How Collaboration is Changing Our World<br />Ayelet Baron<br />VP, Strategy and Transformation<br />Cisco Canada<br /><br />October 2011<br />
    2. 2. This presentation was created not by one person, but by many. It’s a presentation about the power of connecting with people online and using communities to get it done<br /><br />
    3. 3. Pre 1990: People are not connected <br />1990: Connecting people to information<br />2000: Connecting people to people<br />2011: Everything is Connected<br /><br />
    4. 4. Three years ago there were<br />No Smartphones<br />[as we know them today]<br />Years to Reach 50 millions Users:  <br />Radio: 38 Years<br />TV: 13 Years<br />Internet: 4 Years<br />Facebook: added 100 million users in less than 9 months<br />iPhone applications: 1 billion in 9 months<br /><br />
    5. 5. Explosion in the Amount of Information…<br />2013<br />2010<br />2007<br />5 Exabytes<br />per month<br />1 Billion DVDs <br />crossing the network<br />56 Exabytes<br />per month<br />12 Billion DVDs <br />crossing the network<br />21 Exabytes<br />per month<br />4.4 Billion DVDs <br />crossing the network<br />50 BillionConnected Devices<br />1 ZettabyteContent<br />1 Million Applications<br />……and devices<br />
    6. 6. We Trust Strangers<br />SOCIAL MEDIA AGE<br />MASS MEDIA AGE<br />PRE MEDIA AGE<br />Consumers dictate<br />Consumer ability to publish content<br />Talk face to face<br />Authority is declining<br />Talk face to face<br />Talk to shop worker <br />Phone call<br />Talk to shop worker <br />Consult a professional<br />Readers letters<br />Phone in; TV / Radio<br />Religious Institutions, state, monarchy dictate the agenda<br />Professional media dictate<br />Consumer influence channels<br /><br />
    7. 7. Choices<br />,r:14,s:0<br />
    8. 8.<br />
    9. 9. My Choices<br />
    10. 10.<br />
    11. 11. A Real Hero … Changing Lives<br />
    12. 12.
    13. 13.
    14. 14. “If you have a voice you have a choice”<br />
    15. 15.
    16. 16.<br />
    17. 17.
    18. 18.<br /><br />
    19. 19. Connecting and Collaborating in Business<br />Share<br />Connect Employees, Customers and Partners<br />Accelerate Speed to Market<br />Learn <br />
    20. 20. Collaboration Ties to Performance<br />72 percent of companies that deployed <br />Collaboration tools reported better performance*<br /><ul><li>Positive impact to:
    21. 21. Innovation: 68 percent improvement
    22. 22. Sales growth: 76 percent improvement
    23. 23. Profit growth: 71 percent improvement</li></ul>* Frost and Sullivan study 2009<br />
    24. 24. Collaboration is…Equal Parts Process, Culture and Technology<br /><ul><li>We pioneered collaboration to change the way we work
    25. 25. We use these technologies ourselves; we are our own laboratory</li></li></ul><li> New Collaboration Experiences<br />TelePresence Dialogue Café<br />Reverse Mentoring<br />Interns/Co-op Students<br />Communities powered by Quad<br />Social Media Policies and Tools<br />Focus on Value<br />
    26. 26. Changing the Way We Work<br />Collaborative Tools<br />Text<br />Voice, Video<br /> Social Networking<br />Streaming<br />Video<br />Social Video<br /> Discussion Forums<br />Many<br /> Video Events<br />Wikis<br />Blogs<br />Contact Center<br />Number of Participants<br />Group Telepresence<br />Email<br />Conferencing<br />IM<br />One<br />Voice<br />Personal<br />Telepresence<br /> Documents<br />Desktop Video<br /> Voicemail<br />Expanding Collaboration to include Broader, Richer Interactions<br />
    27. 27. Industries Reinvented by Collaboration<br />Financial Services<br /><ul><li>Streamlined Operations
    28. 28. Multichannel Experience
    29. 29. On-Demand Expertise</li></ul>Healthcare<br /><ul><li>Expanded Access to Care
    30. 30. Expanded Range of Services to Underserved
    31. 31. Higher Quality Care at Lower Cost</li></ul>High Tech Manufacturing<br /><ul><li>Innovation-friendly Environment
    32. 32. Distributed R&D Teams
    33. 33. Transparent, Seamless Supply Chain</li></ul>Education<br /><ul><li>More Interactive Teaching
    34. 34. Anytime, Anywhere Learning
    35. 35. Safer Campuses</li></ul>Retail<br /><ul><li>Improved Supply Chain Efficiency
    36. 36. Growing Loyalty and Customer Outreach
    37. 37. Increased Employee Productivity</li></ul>Government<br /><ul><li>Improved Operationsand Impact
    38. 38. Enhanced Citizen Experience
    39. 39. Improved Safety, Security </li></li></ul><li>Cisco Cius<br />Collaboration will be all about the<br />USEREXPERIENCE<br />any Media…<br />any Application…<br />any Device, Client, Platform…<br />any Time, Anywhere…<br />any Consumption Model…<br />
    40. 40.
    41. 41. The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it<br />"Over and over again, connecting people with one another is what lasts online. Some folks thought it was about technology, but it's not.“<br />Seth Godin<br />
    42. 42. Can we change the world?<br />
    43. 43. ayeletb<br /><br />