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The right VoIP service providers for your business


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Competition among VoIP service providers tightens as the popularity and demand for VoIP services for small and medium-sized businesses continue to grow.

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The right VoIP service providers for your business

  1. 1. The Right VoIP Service Providers for Your BusinessCompetition among VoIP service providers tightens as the popularity anddemand for VoIP services for small and medium-sized businesses continue togrow. Infonetics Research, international marketing research and consulting firm,noted in a 2011 report that the VoIP service market reached $ 49.8 billion in 2010and is expected to grow to $ 74.5 billion in 2015. The combined number ofbusiness and residential/small office home office subscribers is expected to reach225 million by 2013 from 145.5 million in 2010.The current sweet spot for VoIP providers are small businesses struggling toweather the raging economic recession in America and across the globe. Analystsnoted that, while business VoIP services make up only 31% of the total markettoday, business VoIP is growing at faster and unprecedented rates.According to the US Small Business Administration (SBA), small businesses have acritical role in the US economy acting as job generators. Amongst manychallenges, most small businesses have limited capital or are underfunded, thushaving limited resources and personnel. Prone to low profitability and high failurerate, only those businesses that are able to maximize opportunities and reachtheir full potential survive in the arena.Operating costs for VoIP service providers are significantly lower than traditionalphone companies, thus the capability to charge much less than their competitors.But low cost should not be the only reason for your choice of a VoIP service.
  2. 2. Here are some of the things you should look for in a provider:  Price of service plans and quality Service plans offered by VoIP providers are a major deciding factor. There are many providers whose service plans are competitively priced—a complete hosted phone system for under $ 20 per month. It should be comprehensive and flexible: some plans include free installment and shipment of equipment, unlimited minutes for local and long-distance calls, keeping existing phone numbers at no extra cost, send and receive fax online, obtaining a toll-free number and make and receive phone calls on a computer. While you want to lower your telecommunications costs, you’ll also want to find good high quality service at the same time.  Features and functionality Most VoIP service providers offer an abundance of features ranging from basic to advance. Basic features should include those that are useful for businesses to able to establish a professional image: calling features such as caller ID, call forwarding, call transfer, call waiting and call conferences; voicemail features such as sending, receiving and checking voicemail
  3. 3. through the internet and group messaging. Some providers now offer auto- attendant and advance features like virtual departments, call centers, intercom and soft phones on laptops or personal computers.  Help and support Deciding on which VoIP provider to choose should not stop at pricing and functionality factors. While VoIP services should be easy to set-up with easy-to-understand, simple and straightforward installment instructions, it does not absolutely exempt you from encountering problems and questions regarding your service. Customer service should be stellar, with FAQs, detailed tutorials and user guides available to you. If all else fail, VoIP service providers should be reachable via phone or Internet 24/7.For small businesses to fare best amidst growing competition and a strugglingeconomy, increase flexibility and productivity at lower costs, they should look forVoIP service providers that best fit their needs.Get more information about VoIP service providers by visiting our business VoIPprovider website at We provide detailed and completereview and comparison of different VoIP providers as well as cloud PBX phonesystem providers to help you decide which of them best suit your needs.