How Social Media Drives Consumer Decisions

Alexandra Samuel, Ph.D.
Alexandra Samuel, Ph.D.Technology Writer & Speaker • Contributor to The Wall Street Journal, Harvard Business Review, JSTOR Daily, CSM Passcode at The Lavin Agency
LeadingRE
How Social Media Drives
Consumer Decisions
Alexandra Samuel
@awsamuel
How Social Media Drives Consumer Decisions
HOW MANY PEOPLE BUY AFTER SHARING?
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
2-4x
≤1x
5x+
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
HOW DO DIFFERENT NETWORKS DRIVE PURCHASING?
DO PEOPLE BUY WHAT THEY SHARE,OR SHARE
WHAT THEY WANT TO BUY?
HOW DOES SHARING LEAD TO PURCHASING?
HOW LONG DOES IT TAKE TO GO FROM
SHARING TO PURCHASE?
How Social Media Drives Consumer Decisions
@ AW S A M U E L
How Social Media Drives Consumer Decisions
@ AW S A M U E L
@VISIONCRITICAL
@AWSAMUEL
@AWSAMUEL
@ AW S A M U E L
@VISIONCRITICAL
@AWSAMUEL
@VISIONCRITICAL
@AWSAMUEL
@ AW S A M U E L@AWSAMUEL
@ AW S A M U E L@AWSAMUEL
@ AW S A M U E L@AWSAMUEL
@ AW S A M U E L
@VISIONCRITICAL
@AWSAMUEL
@ AW S A M U E L@AWSAMUEL
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
How Social Media Drives Consumer Decisions
LeadingRE
Thank you
Alexandra Samuel
@awsamuel
Learn More
From Alexandra Samuel:
Work Smarter with Twitter and HootSuite
Social Media in 3 Hours a Week
From Vision Critical:
What social media analytics can’t tell you about your customers
Sharing is the new buying
From social to sale
From Crowd Companies:
The Collaborative Economy honeycomb
Collaborative economy luxury
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How Social Media Drives Consumer Decisions

Editor's Notes

  1. Is social media worth your time?
  2. Social media drives purchasing
  3. Online search drives real estate
  4. In this talk….
  5. What Social Media Analytics Can’t Tell You About Your Customers https://www.visioncritical.com/social-customers/
  6. The three types of social media users.
  7. Social media user demographics.
  8. Social media user incomes.
  9. What you’re (not) hearing on social.
  10. Most lurkers are daily Facebook users.
  11. Enthusiasts are more peer-oriented.
  12. Lurkers watch more types of TV, but enthusiasts catch up in some categories.
  13. Enthusiasts are much more likely to engage in “social to sale” behavior.
  14. Our 2013 study, From Social to Sale, dug into that sharing-to-purchase behavior.
  15. Different kinds of networks drive different kinds of sales.
  16. Does purchasing lead to social media sharing, or does social media sharing lead to purchasing?
  17. How does social nudge people towards purchasing, exactly?
  18. How quickly people go from sharing to purchase.
  19. Sharing is the New Buying: How to Win in the Collaborative Economy With Jeremiah Owyang, CrowdCompanies https://www.visioncritical.com/sharing-is-the-new-buying/
  20. Collaborative Economy Honeycomb http://www.web-strategist.com/blog/2014/12/07/collaborative-economy-honeycomb-2-watch-it-grow/
  21. Airbnb is tweet-worthy
  22. Who is sharing now?
  23. Sharing now and future
  24. Sharing demographics
  25. Sharers are mainstream.
  26. Why they share
  27. How they find sharing services
  28. Sharers are highly likely to recommmend
  29. How to succeed in the word of mouth economy
  30. Content, spreading content, finding sharers
  31. HOW do you create content people pay attention to?
  32. Great Evergreen blog posts
  33. Great link bait
  34. What questions do you get a lot?
  35. Target your buyer
  36. Create a Houzz tour
  37. Create a single home gallery
  38. Create content that reflects your strengths
  39. Inspire sharing
  40. Facebook is your first stop
  41. Spread your content everywhere your buyers are
  42. Showcase content
  43. Embed info in photos
  44. Engage your community
  45. Tap the collaborative economy to offer great service. Thanks to Jeremiah Owyang for examples! http://www.web-strategist.com/blog/2013/06/17/collaborative-economy-live-like-royalty-without-owning-a-throne/
  46. Boatbound
  47. BlackJet, or UberCopter.
  48. Turning Art
  49. Fancy Hands
  50. And of course, providing that level of service is easier if You take advanteage of services like Zirtual and Fancy Hands
  51. Finding prospects
  52. Hootsuite
  53. Narrow your search geographically
  54. Search Pinterest for who is linking to you: http://pinterest.com/source/yoururl.com
  55. Who’s pinning you?
  56. Are they homebuyers?
  57. Choose one thing to work on