Mention the response from our big data team when I offered them our learning data – much too small a data set to get any real meaning out of it!
Get an audience response here
Thinking about your data analytics, where is your org on this scale?
Hands up Level 1, 2 3 4
Use the example of DPA – number of breaches and did the people who were responsible pass their training? Example: Premera Blue Cross, a major provider of health care services, disclosed today that an intrusion into its network may have resulted in the breach of financial and medical records of 11 million customers. Although Premera isn’t saying so just yet, there are independent indicators that this intrusion is once again the work of state-sponsored espionage groups based in China. And did the course lead to improved sales?
The old way – whether it is classroom or WBT is that two students – even if they have wildly different needs and wildly different starting points is to take them through exactly the same training experience. Adaptive learning allows every student to have a unique experience, based on their own needs. They can start in different places They take different routes through the content The system uses formative testing and micro adaptivity to personalize the experience Some content is taken by multiple people – that is good to know because maybe we need to add more resources there Some content is not taken by anyone – which is good because it shows us we made an error designing the program and can improve it
Our approach uses the Area 9 platform, which as Ulrik said is based on the latest research, backed by millions of student experiences and billions of data points
David Rock and colleagues at the Neuroleadership institute have developed the AGES acronym to describe the approaches by which learning can be maximized, based on the latest neuroscience research.
Attention: For the hippocampus to activate sufficiently for learning to occur, the learner needs to be paying full attention to the topic being learned. Generation: The more associations (or in other words, entry points linked to the original information) connected to a memory, the thicker the web is, and, therefore, the easier it is to find a memory later. The hippocampus activates when we create these associations. Emotion: First, emotional content is thought to grab the attention of the individual, and, hence, help to focus attention on the emotional event or stimulus; Second, it is known that emotion leads to activation of a brain structure called the amygdala which sits directly in front of the hippocampus and can help to signal to the hippocampus that a particular event is salient, and, thus, increase the effectiveness of encoding Spacing:...repeated testing is superior to repeated studying in the formation of maximum long-term memory formation...
Adaptive learning is an educational method which uses computers as interactive teaching devices. Computers adapt the presentation of educational material according to students' learning needs, as indicated by their responses to questions and tasks. The technology encompasses aspects derived from various fields of study including computer science, education, and psychology.
Here’s one example from a technical training course, with a simple multiple choice question Unlike typical assessments, the four buttons allow us and the learning to understand their level of conscious and unconscious competence and incompetence, and to identify people who are guessing the answer The coach will provide narrative assistance
One of the report shows conscious and unconscious competence and incompetence Unconscious incompetence is very dangerous. We’ve never had a way to identify this before
Pt 11931 cipd conference - final-ba-mm_2
to Increase Their
Andy Wooler, Hitachi Data Systems
14th May 2015
About Hitachi Data Systems
Hitachi Data Systems provides information technologies,
services and solutions that help companies improve IT costs
and agility, and innovate with information to make a difference
in the world. Our customers gain compelling return on
investment (ROI), unmatched return on assets (ROA), and
demonstrable business impact. With approximately 6,100
employees worldwide, Hitachi Data Systems does business in
more than 100 countries and regions. Our products, services
and solutions are trusted by the world's leading enterprises,
including more than 70% of the Fortune 100 and more than
80% of the Fortune Global 100. Visit us at www.HDS.com.
To Materially Improve Business Performance:
Customer satisfaction – UP
Revenue – UP
Costs – DOWN
Linking business data to learning data
Using analytics to generate actionable insight
Why Are We Doing This?
We Hear a Lot About “Big Data” in HR
"Big data is high volume, high velocity, and/or high variety
information assets that require new forms of processing to enable
enhanced decision making, insight discovery and process
Laney, Douglas. "The Importance of 'Big Data': A Definition". Gartner. 2012
Variety – Not just social media but text files, email, machine log files
Velocity – Not just how quick but also data bursts
Volume – The sheer amount of data
So, What Exactly is Big Data?
The Data Multiplier Effect at Work
NEW YORK STOCK
2.7 billion shares
BUSINESS DRIVEN HUMAN DRIVEN MACHINE DRIVEN
WHAT DOES 24 HOURS OF DATA LOOK LIKE?
Where Are You On This Scale?
Big Data or Big Insights?
“It’s not the size of your source but the size of the insight that
Michael Hay, Vice President of Product Planning, Hitachi Data Systems
Number of courses delivered
Number of training hours delivered
Annual competency review data
% of staff who have completed compliance courses
All of these have their place – but how many deliver actionable insights in
a timely manner?
What Are Our Current Insights?
1. Highly heterogeneous workforce - every learner has unique
needs; need to put an end to “one size fits none”
2. We need to deliver globally, at scale, cost effectively
3. Managers should care about capability and competence, not
transcripts and “bums on seats”
4. Current teaching approaches are not effective, and definitely
Can We Address These Challenges Using:
Computer Science Research?
Computer- or mobile-based asynchronous training that adapts to the
needs of EACH learner
Memory decay model built-in so knowledge is retained and not forgotten
over time, using deliberate practice and spacing
Use machine learning to dynamically build an understanding of the
learner’s knowledge to aid generation of new memories
Use formative testing to engage the learner to drive attention
Detailed reporting to monitor results and ensure competence
Adaptive Learning Engine
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